Winterville NC Heating & Air Conditioning Services

Found a failed 50amp breaker and a broken low voltage wire not allowing the heat pump to operate. Tech educated the homeowner about our maintenance plans and decided to invest into one system PSA(premium service agreement) under the yearly plan. Tech did had to go to the nearest supply store to pick up a 50amp breaker. Tech tested heat mode with heat strips after the approved repairs. System is back heating.

Pressure switch open error code present due to empty propane tank. Customer should call the gas company to fill tank and switch furnace back to heat mode.

Tech found system thawed out upon arrival. Customer showed tech a picture of the coils partially frozen but nothing more than normal frost buildup on a heat pump at the coils will be frosted over for 30 minutes before the board initiates a defrost cycle. Customer stated that the fan will shut off and system will start blowing cool air but won’t stop until the thermostat is shut off. This is describing a normal defrost cycle, except it should switch back over to heat once coil is thawed out. The only scenarios that could cause it to get stuck is a defrost sensor getting stuck or a reversing valve getting stuck. Tech put power on and off the reversing valve and found it operating properly and showed no signs of getting stuck. Tech also verified sensor is opening and closing and never got stuck with tech present. Tech informed customer that the sensor is the only thing left in the defrost operation, but tested good at this time. Tech sent an estimate to replace the sensor. Tech s

Tech found system not frozen upon arrival. Tech replaced defrost board, set to 30 minute timer and tested defrost. Tech found normal defrost operation, sensor is opening and closing properly. Tech documented a normal defrost cycle.

Customer showed pictures of a frozen condenser. Tech found defrost board is not receiving power, but y has been bypassed and ran straight to the contactor. Tech ohmed out coil and ambient sensors and found the ambient sensor was at 1k ohms which is well over 100 degrees, outdoor temp is 48. Tech jumped r to y to put power on the condenser and found it was locked out on ambient sensor error. Tech tested a truck stock sensor and found system runs with y running through the board and not bypassed and system runs a proper defrost cycle. Tech the. Had to diagnose why the system is not getting power on red. Tech found 24v at the AHU on r going to the condenser indicating thermostat wire needs to be replaced. Tech left red and y connected and disconnected thermostat r to allow board to be powered up with y call temporarily. Tech quoted replacing sensor and thermostat wire. If thermostat wire replacement is approved, 2 techs will be needed. Customer chose to replace sensor today and

Tech washed and serviced unit. Both systems are operating properly and no challenges were found at this time. Tech reccomended Plasma air and customer is interested in allergy relief. Wants to talk to wife before making a decision. Upstairs is holding a delta T of 24 downstairs has a delta T of 29.

Technician found that 30 amp fuse was tripped. Once reset technician did not find any components shorted to ground. Upon further inspection technician found 30 amp breaker with #8 copper wire was spliced to #6 aluminum wire coming from main panel 50 amp disconnect. Wire and breaker are to small to Handel to 10k and compressor. Technician spoke with install supervisor and informed them of findings. Technician removed 5k heat for the moment so heat strips won’t pull 38amps with 1 set heat strips pull 20 amps. Install supervisor is informed and will come with solutions.

Replace 3.5 Ton AC Condensing Unit, Evaporator Coil, & Gas Furnace With New Goodman 3.5 Ton AC Condensing Unit, Evaporator Coil, & Gas Furnace With WiFi Programmable Thermostat

Upon arrival tech was informed system was heating but occasionally making a whooshing noise. Inspected operation of system and found all components to be within specs and operating properly. Tech tested defrost cycled and homeowner confirmed that was noise heard. Tech explained defrost operation to homeowner. System is operational at this time.

Tech was and serviced unit. Ohmed compressor at 100 in caution, after holding compressor ohmed at 400 in green. Tech reccomended hard start kit to extend the life of comrpessor. Customer was not home, tech called customer and customer is potentially intrested for next visit. Unit is operating properly upon departure. Could not collect delta T and left a 20x20x1 filter. Tech also saw a peice of ductwork outside crawlspace, ductwork is in tact.

Tech washed and serviced unit, tech found some pitting on compressor contactor and reccomended installing surge protector to prevent any further damage. Customer is interested but did not invest today. Unit is operating properly at this time heating with a delta T of 26.

Arrived at customer home due to luke warm water- checked kitchen sink and was able to get hot water- lavatory was able to get hot water- and shower and kitchen sink was able to also get hot water- Heater is not giving any codes - explained to customer we could not turn up passed 120 but if customer wanted they could turn water heater up.

- Tech found system operating normally upon arrival with thermostat satisfied at 74 degrees. Tested auxiliary heat and defrost control. Tech recommended keeping an eye on the system and take photos of the thermostats if they display any fault codes. Also recommended confirming the outdoor unit is running and explained the defrost cycle. - Panel insulation was loose in the air handler which may cause an air flow issue. Re-secured insulation to panel and confirmed thermostat programming. System is operating normally at this time. No charge under contractor warranty.

Tech washed and serviced unit. Found no challenges today, unit is operating properly holding a delta T of 22. Tech recommended surge protection considering units age and tomorrows storm. customer not interested at this time. Used a 14x30x1.

Tech washed and serviced unit. Upon arrival tech found air handler running and condenser was not running. Contactor was not receiving 240v and found it to be a fuse that had failed inside pullout disconnect box. Replaced with 20A fuses and unit is now operating properly holding a delta T of 25. Tech did reccomend surge protector to prevent further issues with disconnect box.

Tech found thermostat not reaching set temperature, tech inspected system pressures test to spec according to pressure chart, tech found thermostat reading wrong temperature. Customer is going through home warranty

Tech washed and serviced unit and found no challenges at this time. Customer extended psa 1 sys 2 times a year. Unit is up heating properly at this time.

Tech washed and serviced unit. No challenges found at today’s visit. Tech recommended media filter and seeing evaporator coils had some dust build up. Customer not interested at this time. Unit is now up and running and is holding a delta T of 21.

Tech washed and serviced unit, tech found capacitor testing a just below tolerance (36.2/40). Tech brought it up to customers attention and they want to wait and replace next visit. Customer also interested in buying two new thermostats and having us install them. Customer is thinking about doing this next visit. Unit is operating properly at this time and is holding a delta T of 19.

Rotten egg smell on one side of house no gas line present and clean out not broke I could smell rotten egg smell no where add vise her the only way to get a guarantee fix if a smoke test

Tech performed esa on one system, tech did not find any challenges with system operation at this time. Customer has whole home surge protection and wave air purifier that are both operating properly at this time. System is back on and operating after completion of service.

Tech was sent the incorrect board. Tech retested the board, sensor, pressures and heat strips. Tech found no issues at this time. Customer would like to hold off on ordering the board until the have more issues.

Tech verified normal refrigerant pressures, (90/323 410a). Tech manually heated and frosted coils by switching reversing valve and removing fan wire to test defrost sensor. Tech found sensor opens and closes as it should. Tech tested defrost cycle on the board and found the board does not run a full defrost cycle. Defrost board will need to be replaced. Tech also found thermostat not sending 24v to w with aux heat call. White wire was not wired in thermostat. Tech wired white wire and found normal aux heat operation. Customer approved board replacement, will have to be ordered.

Upon arrival tech was informed shop rooftop systems did were not heating. Inspected rooftop gas pack #2 and found it to be in a lockout. Found gas pressures to be off, tech adjusted gas pressures and system started heating. Rooftop gas pack #3 was turned off at thermostat. Turned heat on and everything started up accordingly. Both systems are back operational at this time.

Tech preformed preventative maintenance and serviced system. Tech found the condenser coil to be dirty and recommended staying on the maintenance plan to ensure system is working properly and efficiently. Customer invested in comfort plus plan renewal. System is up and running with a delta t of 23.