Wilson NC Heating & Air Conditioning Services

Jackson and Sons has been serving the heating and air conditioning needs of Wilson, NC residents and businesses since 1974.

Our reviews below from your neighbors in Wilson, NC tell the story of our quality, dedication and commitment to customer service.

Recent Jobs and Reviews in Wilson, NC

Rated 4.9 out of 5 stars based on 49 customer reviews

Customers say: The reviews exhibit a positive sentiment, with a majority of customers expressing satisfaction with the services provided by Jackson and Sons. The positive reviews highlight the professionalism, courtesy, and expertise of the technicians, as well as their prompt and efficient service. Customers appreciate the thorough explanations of the issues and the solutions provided, along with the friendly and knowledgeable technicians. The recurring themes include punctuality, professionalism, and the ability to address problems effectively. However, there are a few negative reviews that mention issues with the service, such as parts not being available or problems not being fully resolved in one visit. Overall, the reviews suggest that Jackson and Sons provides reliable and high-quality HVAC services, with a focus on customer satisfaction and technical expertise.

Our Local Reviews by City

Job Locations and Reviews

Bryce C.
Bryce C. Checked in
Duplicate call
Wilson, NC 27893
Bryce C.
Bryce C. Checked in
Provided quote for new gas furnace and ac as well as duct system. Customer will be back in touch
Wilson, NC 27893
David  S.
David S. Checked in
—Performed CMA Inspection on 4 Rooftop Gas Packs, Rooftop Make Up Air and Exhaust Fans, and 1 Mini Split Heat Pump. —Gas Pack (7996) Hallway: Compressor capacitor tested weak. Recommend replacement of capacitor. Provided estimate. —Removed an excessive amount of debris and hardware from rooftop. Recently installed condensers for make up air done by others. —All systems working correctly at this time.
Wilson, NC 27893
Chris M.
Chris M. Checked in
Came out to look at a leaking water heater. It will need to be replaced existing water heater is a 50 gallon regular.
Wilson, NC 27893
David  S.
David S. Checked in
— Performed CMA Full Service on 3 Split Heat Pump Systems. — Employees state white residue blows from System 2. Found dried white deposits in condensation drain pan. Cleaned & flushed drain pan and added algae tabs per Full Service. Sealed around return duct where filter door is located. Saw no leaks in duct work. Employee stated that sheet rock repairs had been made recently. Suspect residue in return ducts has been knocked loose since installing new system with stronger blower. Customer will determine if duct cleaning is desired upon further monitoring. — Found fresh air supply vents on all 3 systems. 2 fresh air inlets have no filter in place and remaining is in need of filter replacement. This service is Jackson and Sons first visit. Return trip to be immediately scheduled to install filters per updated filter counts. — All systems operating correctly at this time.
Wilson, NC 27893
Dawson M.
Dawson M. Checked in
Tech installed new 2 mfd inducer motor capacitor. Tech also took out old relay boards and checked both systems operating properly.
Wilson, NC 27896
Dawson M.
Dawson M. Checked in
Tech serviced and cleaned units. Tech found downstairs blower to have bacteria build up. Tech pulled and cleaned. Tech found both systems hard start kits going past threshold. Tech found downstairs evaporator coil to be severely rusted but could not find a consistent leak. Tech also found the inducer draft capacitor reading at 1.164/2 MFD (tech does not have a 2 MFD Capacitor). Tech recommends replacing both hard start kits. Both units are heating and cooling efficiently.
Wilson, NC 27896
Romario  T.
Romario T. Checked in
Found abnormal time frames from where the thermostat calls for heat. Thermostat was sending only 12v to the heat strips and then no voltage. Homeowner stated that the thermostat was bought from eBay and self installed it. Tech recommended to replace the thermostat wire and thermostat as well 2 techs needed. Customer declined the repairs and will wait for now since the thermostat does operate at random times. Recent visit.
Wilson, NC 27896
Romario  T.
Romario T. Checked in
Found small leaks at the condenser distribution aluminum tubes. Tech recovered the remaining refrigerant and brazed the aluminum section while flowing nitrogen. Pressure tested to 290psi and evacuated below 500 microns. Factory charged the system with 9.9lbs of R410a refrigerant. Tested heat cycle afterwards and temperature increased from 53 degrees to 60 after testing the equipment. System is back heating. New system install. Tech picked up a check and handed the customer a copy of the invoice.
Wilson, NC 27896
Dalton  B.
Dalton B. Checked in
Install Trane 4 Ton Package Heat Pump With WiFi Programmable Thermostat
Wilson, NC 27896
Noah C.
Noah C. Checked in
Upon arrival customer stated system will turn off and not heat every once and a while. Tech ran system and found everything to be operational. Found coil sensor open and failed causing system to run in a very long timed defrost potentially causing compressor to enter lockout. Replaced sensor after approval, found no further challenges. Invested in PSA.
Wilson, NC 27896
David  S.
David S. Checked in
— Performed CMA Full Service on 1 Split Heat Pump. — Compressor tested caution on megohm test, indicating motor windings insulation has deteriorated and compressor may be due for failure. This has been reported prior. — System heating properly at this time.
Wilson, NC 27893
Amber W.
Amber W. Checked in
Install (2) Trane 2.5 Ton Split Heat Pump Systems, An 18K Mini Split, & (2) 12K Mini Split Gas Heaters Will Be Removed & Gas Lines Capped
Wilson, NC 27893
Noah C.
Noah C. Checked in
Performed ESA on two systems. Customer stated downstairs thermostat sometimes goes into the off position. Tech found position switch failing and not switching modes properly. Recommended replacing thermostat, customer may buy own thermostat and have us come out to install. Found no further challenges. Did not have 14x30x1 filter or 12x12 filter on truck. Will need to return with filters.
Wilson, NC 27896
Chris A.
Chris A. Checked in
Tech washed and serviced unit, no challenges were found and both systems are operating properly apron departure. Tech reccomended installing surge protectors on all disconnects to protect systems. Customer not interested. Used two 14x20s and two 14x24s. Upstairs unit is holding a delta T of 21 downstairs has a delta T of 19.
Wilson, NC 27893
Noah C.
Noah C. Checked in
Performed CMA inspection on three systems. Found dual run capacitor testing weak at condenser 2 (Goodman), system is still operational however capacitor will fail sooner rather than later. Sent estimate on recommended repair, all systems are operating properly at this time.
Wilson, NC 27893
Review
I always get Great service from Jackson & Sons. Tyler was outstanding
Donna - Wilson, NC 27893
Review
I won't use any other company. Great team that does a great job...everytime.
Donna - Wilson, NC 27893
Tyler T.
Tyler T. Checked in
Tech washed and serviced unit per service agreement, tech found no challenges while servicing unit at today’s visit, tech recommended the installation of a 14x30x1 media filter, customer approved at today’s visit, will need to come back and install media filter, the system is back up and running and holding a delta t of 20 degrees Need to install a 14x30x1 media filter
Wilson, NC 27893
Alex R.
Alex R. Checked in
Replaced a fill valve and flapper in guest bath toilet.
Wilson, NC 27893
Tyler T.
Tyler T. Checked in
Tech washed and serviced the split condenser and package system, tech found no challenges while servicing them at today’s visit, both systems are back up and running upon departure, customers are sick and just wanted outside serviced, tech left filters and notepad on front porch
Wilson, NC 27896
Alex R.
Alex R. Checked in
Removed toilet cleaned all silicone off the bottom of the toilet flange area, and re-set the toilet with new bolts and new wax rings.
Wilson, NC 27893
Mike A.
Mike A. Checked in
Unit damaged by vehicle accident, getting quotes for insurance company
Wilson, NC 27893
Chris M.
Chris M. Checked in
Recommended they call a utility company to replace gas piping under ground under concrete.
Wilson, NC 27893
Derek J.
Derek J. Checked in
Upon arrival tech was informed front lobby system was not heating. Inspected gas furnace and found it to be running but can not safely access furnace to further inspect, would need to return with 10ft ladder. System does have 112 degree supply temp and 74 degree return temp. Informed Tim of current situation and he stated he will reach out to office personnel in the morning and call us back if we need to return.
Wilson, NC 27893
Alex R.
Alex R. Checked in
Rebuilt toilet and installed a new flush handle
Wilson, NC 27893
Romario  T.
Romario T. Checked in
Blower Motor Replacement. Tech replaced the 3/4hp 1075 rpm blower motor. Tested system operation afterwards. System is back operating. Tech did informed the customer that the smell will be present for some time but should clear up as the system operates. Repairs were approved by Sarah.
Wilson, NC 27893
Review
excellent service
Heidi - Wilson, NC 27893
Review
Kenny was great, very professional!
David - Wilson, NC 27893
Review
Excellent good job
BYNUM - Wilson, NC 27896
Review
Always first rate!! Great, dependable service.
Donna - Wilson, NC 27893
Review
Great people and service
WILLIAMS - Wilson, NC 27896
Review
I always request Matt. Matt always does a great job, answers my question, and very thorough.
WILLIAMS - Wilson, NC 27893
Review
Called for assistance for a demo on my new unit and had a crew come out the same day. Excellent experience
AL - Wilson, NC 27893
Review
Great service and professionalism.
AL - Wilson, NC 27893
Review
They took the time to answer my questions and concerns. The work was done in a timely manner. Overall did a good job.
WILLIAMS - Wilson, NC 27893
Review
Great service!
3HC - Wilson, NC 27893
Review
I purchased the preferred service package this past summer. Since the technician came out yesterday for the 6 month’s check… my service package had expired in just one day. So no discounts on parts. The technician yesterday supposedly cleaned and checked everything but failed to turn the power source back on. He then checked the temperature before he left stating it was putting out 80 degree air and said it was fine. When I awoke this morning, not even 14 hours after the technician left, the temperature I. Our house was 64 degrees. My only wish would have been a more thorough inspection before today.
Karyn - Wilson, NC 27893
Review
Excellent
RAPER - Wilson, NC 27893
Review
Great service, the service technician was very nice and took the time to go over his findings and estimator promptly provided replacement estimates
BROOME - Wilson, NC 27896
Review
Explain very well
BYNUM - Wilson, NC 27896
Review
Great service!
3HC - Wilson, NC 27893
Review
Great maintenance visit, feeling more confident and knowledgeable about the units and their readiness!
David - Wilson, NC 27893
Review
Friendly and knowledgeable
JONES - Wilson, NC 27896
Review
Great service!
3HC - Wilson, NC 27893
Review
Great service!
3HC - Wilson, NC 27893
Review
No better service
Charlie - Wilson, NC 27896
Review
I would recommend Jackson & Sons to anyone. They have always provided excellent service for my business and home.
Williams - Wilson, NC 27893
Review
Excellent service
RAPER - Wilson, NC 27893
Review
Very knowledgeable, courteous, fast service for the repair of our air conditioner!!
Karyn - Wilson, NC 27893

 

Dependable Service Throughout Eastern NC

When you need heating or air conditioning repairs, maintenance or system replacements, you need a company you can count on for dependability and quality service. Contact us at Jackson & Sons at 919-636-6222. Our professional team of technicians look forward to providing energy efficient and cost effective solutions to keep your home or business comfortable at all times.

Contact Us

Why Jackson & Sons

Licensed, Bonded & Insured
Energy Efficient Experts
Same Day Repairs
5 Star Service
Dependable Warranties
Commercial & Residential Services
Request Service
servicedetailscustomerreturningschedule
Details Regarding Your Request...
Contact and Service Location...
You and Your Service Location
*
*
To Serve You Best...
Have we served you in the past?
Yes
No
What Is Convenient For You?
What time of day is best for you?
First Available
Morning
Afternoon
Back Next