Jackson and Sons has been serving the heating and air conditioning needs of Wilson, NC residents and businesses since 1974.
Our reviews below from your neighbors in Wilson, NC tell the story of our quality, dedication and commitment to customer service.
Recent Jobs and Reviews in Wilson, NC
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Job Locations and Reviews
Spencer C.
Tech inspected ducts, blower, coil and registers. Tech found dust in the return and dirty filters, but found no buildup or growth around the vents, coil, blower or supply ducts. The dark spots were on the carpet around furniture but no spots around any of the vents with ceiling vents. Tech sees no signs of the dark spots coming from the HVAC. Tech informed customer to replace filters 1 to 3 months.
Wilson, NC 27896
David S.
—Performed CMA Inspection on 1 7.5 Ton Split Heat Pump. -System is double filtered. This may put unnecessary strain on blower motor. Recommend more frequent replacement of air filters. -System is operating without challenges at this time.
Wilson, NC 27893
Joshua C.
Performed CMA Inspection on 21 split systems (18 gas furnace ac systems and 3 split heat pump systems), 1 gas package unit and 1 mini split heat pump. Technician was able to test all gas furnaces and heat pumps for proper heating function. The only challenges present during this visit were related to cooling components. Per Noe, they are going to revisit these items during the full service spring time visit. System 2 - Megohm test shows BAD reading on compressor windings. System is still operating at this time, however, this reading shows the windings are due for failure. Additionally, as noted on previous visit, there is a hairline crack in heat exchanger. Tech did not observe any rollout or major indications of air infiltration at this time. Will need to monitor gas system going forward. System 5 - while getting compressor amp draws, the tech observed the compressor running at about 119 amps, not able to switch over to the run winding. Tech would recommend having a demand tech furt
Wilson, NC 27896
Percy M.
NO WORK DONE. WILL RETURN UPON CUSTOMERS REQUEST
Wilson, NC 27893
Percy M.
PERFORMED CMA FULL SERVICE ON 1 GAS PACK SYSTEM. THERE ARE 2 SYSTEMS AT LOCATION, 1 SYSTEM IS NOT OPERATING AT THIS TIME. GAS PACKAGE SYSTEM THAT IS IN OPERATION IS PERFORMING PROPERLY. TECH CLEANED CONDENSER AND EVAPORATOR COILS AND CLEANED OUTSIDE CABNET. TECH FLUSHED DRAIN LINES AND CHANGED FILTERS. THE SYSTEM THAT IS NOT OPERATING HAS A COMPRESSOR SHORTED TO GROUND. THERE WILL BE SOMEONE FROM OUR OFFICE CONTACTING PROPERTY MANAGER ABOUT OPTIONS FOR REPLACEMENT OF SYSTEM. TECH COMPLETED FILTER CHANGE OF 4-20x25x2 AND 8-20x20x1 FILTERS. THERE ARE PICTURES AND A PERFORMANCE REPORT ATTACHED TO THIS INVOICE.
Wilson, NC 27893
Percy M.
PERFORMED CMA FULL SERVICE ON 2 SPLIT SYSTEMS, 1 GAS PACKAGE SYSTEM AND 2 PACKAGE HEAT PUMP SYSTEMS. SPLIT SYSTEM #1 CONDENSER LOCATED IN BACK OF WAREHOUSE IS IN A BAD LOCATION, CONDENSER COILS WERE EXTREMELY DIRTY, TECH CLEANED COIL AND SYSTEM IS PERFORMING PROPERLY. TECH MEG TESTED COMPRESSOR ON GAS PACKAGE ON ROOFTOP AT OFFICE BUILDING, COMPRESSOR MEG TESTED IN THE CAUTION AREA, COMPRESSOR IS IN ROUTE TO FAILURE, TECH RECOMMENDS PREPARATION TO REPLACE SYSTEM. SPLIT SYSTEM # 2 AT FRONT OFFICE BUILDING HAS A LOW DELTA T OF 13 DEGREES, SYSTEM IS LOW ON R-22 REFRIGERANT, SYSTEM MAY HAVE A LEAK CAUSING REFRIGERATE TO LEAK OUT, TECH RECOMMENDS A LEVEL 3 LEAK SEARCH TO PIN POINT LEAK AREA. THERE IS AN ESTIMATE FOR LEVEL 3 LEAK SEARCH ATTACHED TO THIS INVOICE. CUSTOMER STATED THAT GAS LINES FOR AIR HANDLER #2 AT FRONT OFFICE IS TURNED OFF DUE TO A POSSIBLE LEAK, CUSTOMER WANTS TO GET NEW GAS LINES PUT IN PLACE OF OLD GAS LINES, SOMEONE FROM OUR OFFICE WILL BE CONTACTING CUSTOMER ABOUT NEW G
Wilson, NC 27893
Derek J.
Upon arrival tech was informed thermostat in kitchen was not cooling. Thermostat is set to 70 reading 84. Inspected system and found duct detector tripped in system shutting it down. Reset duct detector and system came on. Suspects it tripped due to potential smoke from grill near return. Tech did observe both exhaust fans working. Informed customer it will take a few hours to bring temp back down. System is back operational at this time.
Wilson, NC 27893
Noah C.
Tech checked all three thermostats and confirmed they are set to non-programmable. Stated system number 2 is getting too cold and running for long periods. Found temp sensor on thermostat 2 reading out of range at 76 in cool mode while set to 72. Other thermostats are satisfied at 72. Tech calibrated sensor and rest, upon resetting sensor is now reading 72 degrees and system is satisfied. Install warranty.
Wilson, NC 27893
Alex R.
Removed 2 toilets and installed 2 customer supplied toilets. Removed 2 lav faucets and installed 2 customer supplied faucets. Repaired tub handle. Repaired leak under sink. Instead a new disposal.
Wilson, NC 27896
Landen H.
Tech washed and serviced unit and found mildew build up tech recommended plasma air. Customer was interested but would like to wait and call back in. After service tech found a/c side breaker having a hard time staying in the on position tech flicked the breaker off and on hard one time and it stayed on tech informed customer and let them know to inform us if that have and further issues.
Wilson, NC 27893
Landen H.
Tech washed and serviced unit and found hood on the sys to not be in the best condition homeowner is aware of the situation. Tech found no other challenges at this time. Tech called home owner and got the renewal for today esa 1 sys 2 times a year.
Wilson, NC 27893
Review
Landon C.
Tech preformed preventative maintenance and serviced system. Tech found UV Bulb to be blown and recommended replacing. Customer invested in replacement bulb. System is up and running with a delta t of 17.
Wilson, NC 27893
Landen H.
Tech washed and serviced unit and found no challenges at this time. Unit is up and heating and cooling properly at this time. Customer was not interested in provided filters.
Wilson, NC 27896
Percy M.
PERFORMED CMA FULL SERVICE ON 2 SPLIT SYSTEMS. SPLIT SYSTEM #2 DUAL RUN CAPACITOR FOR OUTSIDE CONDENSER SYSTEM IS LOW. CAPACITOR HAS WEAKENED TREMENDOUSLY. CAPACITOR NOT TESTING ON METER IN UF BUT INSTEAD IN NF. RECOMMEND REPLACEMENT OF CAPACITOR TO ENSURE NO OTHER ISSUES WILL BE CAUSED FROM A WEAK CAPACITOR. THERE IS AN ESTIMATE ATTACHED TO THIS INVOICE FOR REPLACEMENT OF CAPACITOR. TECH WAS GIVIN APPROVAL BY MANAGER TO REPLACE DUAL RUN CAPACITOR FOR SPLIT SYSTEM #2. ALL SYSTEMS ARE PERFORMING PROPERLY AT THIS TIME. TECH COMPLETED FILTER CHANGE, WASHED AND CLEANED CONDENSER COILS AND OUTSIDE SYSTEM , ALONG WITH EVAPORATOR COILS ON INSIDE SYSTEMS. THERE ARE PICTURES AND A PERFORMANCE REPORT ATTACHED TO THIS INVOICE.
Wilson, NC 27893
Matthew L.
Performed pre smoke test on unit 5 in back. Had to wire system in to alarm relay. Passed pre test
Wilson, NC 27893
Joseph C.
Tech performed CMA full service on 5 systems, 2 gas packs, 1 HP Package and 2 HP split systems. Tech found no challenges at today’s visit systems are operating properly at this time. System #1 has lots of age but is running at correct pressures, tech informed owner about age of system. Tech Changed all filters at this time
Wilson, NC 27893
Caleb S.
Emailed proposal, customer is getting 5 quotes.
Wilson, NC 27896
Spencer C.
Tech found system low on R22 and customer stated coil was frozen this morning. Tech verified blower is moving proper airflow. High superheat and low subcooling with a piston. Tech informed customer that the frozen coil was blocking airflow earlier. Tech performed a leak search and found a leak in the evaporator coil. System is 28 years old and recommends replacing, but system can be recharged to get back running. Tech also informed customer about leak freeze and repair options. Customer approved recharge only. Tech recharged per superheat with a fixed orifice, system is now cooling properly. Tech also replaced a damaged 20x20 ceiling tile with an extra the customer had.
Wilson, NC 27893
Review
Kenny C.
Tech returned to replace failed inducer draft motor. Tech removed failed motor and installed new motor and ran system in heat. System is back on and heating at this time.
Wilson, NC 27893
Aidan T.
Tech numbered and labeled all 5 split systems upon arrival. {Split System #1} - No challenges with indoor unit and installed a PVC union. Tech found compressor capacitor measuring weak with normal fan amp draw. Tech recommends replacing capacitor to avoid future issues. Contactor is pitted and showing burn marks. Tech recommends replacing this contactor. {Split System #2} - No challenges with indoor unit and installed a PVC union. Compressor capacitor is measuring weak and condenser fan motor is drawing 1.3 amps with a max rating of .9 amps. Tech recommends replacing both the fan motor and compressor capacitor. {Split System #3} - Installed a PVC union and a 12x12” coil access door after observing dirty evaporator coil. Cleaned drain pan and evaporator coil. No issues observed with outdoor unit at this time. {Split System #4} - Full service not complete. No challenged observed at this time. {Split System #5} - Full service not complete. No challenges observed at this time.
Wilson, NC 27893
Kenny C.
Performed ESA, tech cleaned and serviced both systems. Tech jumped out gas pack in heating mode and found inducer draft motor has failed. Homeowner approved repair, informed office as well. Homeowner also informed tech of lot of standing water inside crawl space due to recent storms. Homeowner stated he is getting the crawlspace capsulated. Tech informed homeowner once crawlspace is capsulated to give us a call to inspect duct work and to make sure duct work is efficient. Recommended surge protection, homeowner stated he wants to think about it. Need to stop by and swap out (2) 14x20x1 and (2) 12x24x1.
Wilson, NC 27893
Matthew L.
Restaurant still full at 2 pm. Will need 12’ ladder and go when cooks come in at 9 am. Systems looked wired correctly for detectors.
Wilson, NC 27893
Romario T.
[email protected] Found a dirty condenser coil, contactor is burnt. Heat exchanger, has signs of being cracked, back wall and exhaust section is rusted out, heat is inoperable at this time, compressor checked out on the red (compressor is failing). Tech informed the homeowner about the findings and recommended to look forward to investing into a new system due to potential high repair bills. Customer declined receiving a quote and just wanted the ac side operating for now. Tech replaced the contactor and bypassed the time delay relay. System is cooling as best as possible 2000 model R22 system.
Wilson, NC 27893
Review
Landon C.
Tech preformed preventative maintenance and serviced system. Tech recommended surge protector to protect system against power surges. Tech also recommended replacing 3M filters with media filters. Customer did not invest at this time. Customer invested in PSA Renewal. System is up and running with a delta t of 23.
Wilson, NC 27896
Landon C.
Tech preformed preventative maintenance and serviced system. Tech recommended surge protector to protect system against power surges. Customer did not invest. Customer will renew annual contract when they get paid. Will call the office to renew. System is up and running with a delta t of 20.
Wilson, NC 27896
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