Willard NC Heating Air & Conditioning Services
Jackson and Sons has been serving the heating and air conditioning needs of Willard, NC residents and businesses since 1974.
Our reviews below from your neighbors in Willard, NC tell the story of our quality, dedication and commitment to customer service.
Local Reviews
for Willard, NC
Customers say: The reviews exhibit a positive overall sentiment, with a significant number of reviews expressing satisfaction and praise for the services provided by Jackson and Sons. The positive reviews highlight aspects such as excellent service, polite and informative technicians, quality installations, and friendly and helpful office staff. The recurring themes in the positive reviews include professionalism, punctuality, and the ability to address customer concerns effectively. However, there are also a few negative reviews, which primarily focus on issues such as delayed response times, scheduling conflicts, and dissatisfaction with the quality of work. The negative reviews mention specific instances where customers experienced problems or were not completely satisfied with the services provided. Overall, the sentiment of the reviews is positive, with a slight inclination towards the positive side. The recurring themes in the positive reviews indicate that Jackson and Sons generally provides high-quality services and strives to meet customer expectations. However, it is important to note that the negative reviews should not be overlooked, and the company should continue to work towards improving its services and addressing any issues that may arise.
Our Reviews by City
Great
Jennifer - Willard, NC 28478
Norman is very nice and efficient.
Great
Jennifer - Willard, NC 28478
Technician was very nice and most proficient. Thank you so much Jackson and Sons
Great
Jennifer - Willard, NC 28478
Norman Adubato was on time very pleasant and professional. He is an asset to Jackson and Sons. Would give Norman more than 5 stars!!! He deserves at least 10!! Thank you Jackson and Sons! 👍
Great
Jennifer - Willard, NC 28478
Very very nice and most professional. Represents Jackson and Sons very well
Luis R.
Tech found defrost was on but auxheat was not pulling no amp due to 2 pole contactor dark and pitted. Technician informed customer on findings customer does not want to proceed with repairs at this time.
Norman A.
Customer states every few days she will notice a slow leak at the kitchen sink. Did not see leaking while at the home. Disconnected and reassembled faucet.
Alex R.
Found both basket strainers were loose and one of the basket strainers was leaking into the cabinet. Removed the left side, kitchen sink, basket strainer and cleaned all old putty off of the basket strainer and reinstalled strainer with new putty. Tightened up the right side basket strainer.
Norman A.
Did repairs as estimate that was given
Norman A.
Cracks in guess bathroom tub Estimate gave for all repairs customers wants
Norman A.
Install customer supplied toilet
Norman A.
Customer go get new toilet for back bathroom for us to install Unclog master bath toilet
David C.
Install Trane 3 Ton Package Heat Pump With WiFi Programmable Thermostat
Matthew L.
Sold
Kyle W.
Found blower motor bearings are failing. 18+ year old R22 system. Evaporator coils are rusted, and compressor struggling at times to properly start. Costly repairs not recommended. Handed over to filed supervisor.
Aidan T.
Tech found system with 48PSIG upon arrival and observed oil everywhere in the compressor compartment of the unit. Discovered discharge and vapor line rubbing against one another, causing a leak. Provided customer with estimate for repair; customer requested reschedule for tomorrow when they have adequate payment prepared.