Jackson and Sons has been serving the heating and air conditioning needs of Wallace, NC residents and businesses since 1974.
Our reviews below from your neighbors in Wallace, NC tell the story of our quality, dedication and commitment to customer service.
Recent Jobs and Reviews in Wallace, NC
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Job Locations and Reviews
Alex R.
Ran toilet auger through the toilet and pushed the blockage through the toilet. Flushed toilet a bunch of times after and is flushing good now.
Wallace, NC 28466
Alex R.
Laundry sink has a plugged up drain and is also connected by an s trap causing it to possibly not drain up to minimum standard. Both kitchen sink strainers look like they have been set into a type of concrete, which is not correct and could leak. Hallway bathroom has small amounts of debris in the sink pop up, which may cause slow draining. Master bath Delta shower valve has corrosion by the handle it looks like it has been leaking for a while. Master shower drain looks questionable if it’s sealed to the pipes. Missing showerhead in master bathroom. Master bathroom sink is also connected by a S trap, which may cause very slow draining of the sink. Also has galvanized water supply and drain pipes going to the master bath, vanity and toilet. The gas valve on the side of the house appears to be kinked and leaned over. Water heater piping looks very questionable on how it is connected with cross connections between hot and cold lines. Water to this house is not turned on at this time
Wallace, NC 28466
Alex R.
Found rotted galvanized pipe going from outside the house to the inside. Replaced the rotted galvanized pipe with new pex pipe.
Wallace, NC 28466
Chris M.
Wants a quote to install a new dishwasher, remove existing garbage disposal, re rough existing lavatory . Cap one lavatory and would also like a quote to relocate an upstairs thermostat and wants a quote to do a tune up on the hvac units
Wallace, NC 28466
Kenny C.
Performed ESA, tech cleaned and serviced system. Also jumped out heat and found all 5 burners firing properly. No issues found at today visit. Did speak with homeowner over the phone about surge protection.
Wallace, NC 28466
Matthew L.
Sloan Marapese met tech on site. Reported that another company has diagnosed two failed fan motors on large 78 ton condenser on the side of the building. Other company left a quote for two fan motors and two fan blades. Customer did not like the quote due to it being too high. Other company has also recommended replacing system. Uses R22. On arrival, tech confirmed that 4 of 6 fan motors are running. The other two are buzzing periodically but will not start. Fan blades are visually rusted to motor shafts. Motors are very large and data tag for motors are gone from UV sunlight. Replacing fan motors would require 2 techs, 2 motors, and 2 fan blades. System is running, but only 4 of 6 fan motors are. Would need office to use model and serial of unit to look up price to quote for motors. Says other company has submitted an OEM price and an aftermarket price. Need to look into solutions and contact customer back.
Wallace, NC 28466
Matthew L.
Ran sewer machine through the clean out in front of the house and didn’t clear anything with 100 foot of cable. Pulled manhole lid and found sewer 3 foot from the lid. City person was called and they are working on clearing the manhole blockage.
Wallace, NC 28466
Norman A.
Replace Bidet toilet seat
Wallace, NC 28466
Norman A.
Toto wash free toilet seat need be replace due to seat lead will not lock Chris is call to get price on replacement.
Wallace, NC 28466
Matthew L.
Found a hole in galvanized tee. Removed tee and repaired piping with new pex piping.
Wallace, NC 28466
David S.
-Return to complete approved repairs: -System 2: Replace 2 pole 30 amp contactor on System ODU-2. System has been left off due to non operational blower motor May 2024. System was recommended for replacement at last service. Did not perform approved repairs. Turned off disconnect at air handler to ensure heat strips do not try to operate during cold season without blower motor operational. -System 3: Replace 7.5mfd outdoor fan motor capacitor on ODU-3. -System 5: Replace 2 pole 30 amp contactor on System ODU-5. -System 7: Replace 5mfd outdoor fan motor capacitor on ODU-7. -System 8: Replace 10mfd blower motor capacitor on IDU-8. Replace 12.5mfd capacitor and 1/4HP 1075 RPM Condenser Fan Motor on ODU-8. System has been left off due to prior diagnosis for multiple refrigerant leaks Dec 2023. System was recommended for replacement at that time. Did not perform approved repairs. -System 9: Install EZ Trap on IDU-9.
Wallace, NC 28466
Kyle W.
Stated exam rooms #3 and #4 have low airflow. Found both dampers for these rooms almost fully closed. Opened both dampers and airflow improved significantly. Spoke with Mr. Greggs. Billing today’s invoice.
Wallace, NC 28466
Kyle W.
Tech was informed upon arrival that AC is working properly, but (2) rooms have poor airflow. Both rooms were occupied when tech arrived. Unable to properly diagnose without access to rooms in question. Spoke with Mr. Greggs and collected service fee for today.
Wallace, NC 28466
Chris M.
Sewer line was stopped up between the house and the septic tank.
Wallace, NC 28466
Norman A.
Leaking in bath tub cartridge need be change
Wallace, NC 28466
Chris M.
Looked at 2 water heaters for replacement and 4 toilets that are flushing slow. I recommended they replace both water heaters and 3 of the 4 toilets.
Wallace, NC 28466
Kenny C.
Tech inspected both duct work and the 2 systems. No challenges with the main unit(5ton). System to back bedroom has clogged and dirty condenser coils, causing low superheat and a low delta t. Low side and high side are within spec, unit will not cool correctly unit coils are cleaned. Recommended cleaning of condenser coils and maintenance plan. Homeowner declined both recommendations. Duct work does need to be replaced. Did inform homeowner both systems do have age on them and nothing last forever. No charge for todays visit due to recent visit.
Wallace, NC 28466
Bryce C.
Priced new duct system for main unit which is 5 ton. Home owner stated before she bought home the old unit was taller which she through meant it was bigger than current unit. Stated she thinks she needs bigger unit. Current unit is 5 ton. Explained to homeowner that is the largest residential system you can get .
Wallace, NC 28466
Chris M.
Home owner wants whole house replumbed….i recommended another plumber for the job.
Wallace, NC 28466
Kyle W.
(MAIN SYSTEM) PERFORMED OPERATION TEST FOUND SYSTEM OPERATING WITHIN SPECS. CUSTOMERS MAIN CONCERN IS WITH DUCT SYSTEM. STATED FLOODING FROM STORM CAUSED DAMAGE TO DUCT SYSTEM. INSPECTED DUCTS AND FOUND MULTIPLE FALLEN/COLLAPSED SUPPLY LINES, AND MULTIPLE LINES WITH WATER WITHIN INSULATION. REPLACEMENT OF DUCT SYSTEM IS RECOMMENDED, AND WATER DOES SEEM TO BE MAIN CAUSE OF DAMAGE. (SECONDARY SYSTEM) CHECKED OPERATION AS WELL PER THE CUSTOMER. RESET BREAKERS AND FOUND OPERATING WITHIN SPECS. SUPPLY VENTS IN HOME WILL NEED TO BE OPENED DUE TO VENTS BEING CLOSED IN CEILING DUE TO CONCERNS WITH SYSTEM AFTER STORM. SYSTEM IS FUNCTIONAL. OFFICE WILL NEED TO MAKE CONTACT.
Wallace, NC 28466
Review
Chris M.
Install customer provide faucet
Wallace, NC 28466
Joshua C.
Performed CMA full service on 12 Split Systems. #1 - technician did not find any challenges while servicing this unit. System is cooling properly with a 18 degree delta t. #2 - technician found the system to be not cooling upon arrival. Tech found blower motor to not be operational when given a call for cooling. In addition, the Megohm test revealed the compressor to be failing/failed. Tech turned over to supervisor department. #3 - technician found the system to be cooling properly. Delta t was 19 degrees when tested. Tech would recommend adding EZ trap and primary drain safety switch. #4A - tech found the system to be cooling properly at the time of service. Tech would recommend adding EZ trap and primary safety switch. #4B - technician did not find any challenges while servicing equipment. One recommendation would be to add a safety switch and EZ trap. #5 - tech found no challenges while servicing equipment. Technician found the system to be cooling properly at the time of vis
Wallace, NC 28466
Matthew L.
Chance out hose bib had to convert water line from galvanized to pex
Wallace, NC 28466
Matt C.
Tech washed and serviced unit Customer extended psa
Wallace, NC 28466
Matthew L.
Unit is a 7 year old Payne package heat pump. Tech found low voltage fuse blown due to a wire rub where high pressure switch wire was shorted to cabinet. Tech was able to isolate short with electrical tape and replace fuse. Tech removed unnecessary batteries from thermostat and tested system in each mode. No further issues found. Tech recommended regular ESA preventative maintenance on system to keep unit operating efficiently and last as many years as possible. Customer declined saying funds are tight right now. [email protected]
Wallace, NC 28466
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