Jackson and Sons has been serving the heating and air conditioning needs of Snow Hill, NC residents and businesses since 1974.
Our reviews below from your neighbors in Snow Hill, NC tell the story of our quality, dedication and commitment to customer service.
Recent Jobs and Reviews in Snow Hill, NC
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Job Locations and Reviews
Josh W.
Tech arrived and found system would come on and cut right back off, tech found flame sensor needed cleaning and cleaned. Tech found inlet gas pressure low and went to check tank, tech found tank had 5 pounds of lp, tech informed customer they were in need of gas, may have to return for further diagnosis when tank is filled. Mail hardcopy
Snow Hill, NC 28580
Josh W.
Tech arrived and found system running but heat strips would not come on, tech found heat sequencers failed and replaced with universal sequencer, tech had to replace terminal block with split bolt due to it breaking when rewiring heat strips, system is back on and operating properly after completion of repair.
Snow Hill, NC 28580
Review
Awesome fast service
Joseph C.
Upon arrival tech found blank thermostat, tech found tube fuse blown, tech replaced with 5amp fuse and cycled system. Tech found system heating with no challenges, tech informed customer there would be a additional inspection fee to further diagnose customer declined at this time. Charge card on file FEB 3rd per office
Snow Hill, NC 28580
Jerry H.
Covered gas line with liquitite and painted flare nuts.
Snow Hill, NC 28580
Chris A.
Tech washed and serviced unit, no challenges found with system at this time. Tech recommended replacing hard start kit with universal hard start kit. Customer not intrested at this time. Unit is operating properly holding a delta T of 22.
Snow Hill, NC 28580
Review
Great work!
Chris A.
Tech washed and serviced unit, everything with the unit passed inspection but tech noticed delta T was low at 15, tech believes it to be because of old duct work which is the home’s original duct work. Tech reccomended have a field supervisor come out and quote replacement. Customer not interested at this time. Unit is operating properly but has a low delta T of 15.
Snow Hill, NC 28580
Review
Educated me on stage 1 and stage 2
Review
Technician was very knowledgeable and educated us.
Joseph C.
Tech arrived and customer stated house felt hotter than set temperature, tech inspected temperatures and system and found no challenges system is operating properly and temperatures are testing good.
Snow Hill, NC 28580
Derek J.
Upon arrival tech was informed system was running in second stage. Inspected system and found the outdoor TXV to be restricting keep heat pump from working correctly and causing gas heat on dual fuel to run. Tech set thermostat in emergency heat for now and emailed quote for repairs. Customer stated they would also like a quote on a new system. Set lead up with office.
Snow Hill, NC 28580
Derek J.
Upon arrival tech was informed system was not heating. Inspected system and found the heat pump running but short cycling. Checked pressures and found suction pressure dropping to around 25 psi before cutting out and piston for outdoor coil and feeder tubes would start to freeze. Checked gas heat operation and gas heat was working. Tech rewired thermostat and programmed for conventional to allow system to still heat. Tech quoted warranty TXV price to make repair and office will email to homeowner. Homeowner will call when ready to move forward. System is currently heating with gas.
Snow Hill, NC 28580
Chris A.
Tech dropped off 20x30x1 filter. customer stated that the night after unit was serviced (3 days ago), unit was having trouble reaching desired tempeture. Thermostat was set on 80, indoor temp was 69. Tech could not replicate problem and told customer to give us a call if it happens again.
Snow Hill, NC 28580
Chris A.
Tech washed and serviced unit, tech found bacteria build up on blower, recommended plasma air purifier after cleaning blower to keep bacteria build up from coming back and improve IAQ. Customer not interested at this time. Unit is heating with a delta T of 18.
Snow Hill, NC 28580
Landen H.
Tech washed and serviced unit and found no challenges at this time. The unit is up heating properly at this time. Customer was not interested in extending at this time wants to speak with wife and possibly call back and extend at a later time.
Snow Hill, NC 28580
Kyle W.
Found low pressure switch wiring shorted to copper. Repaired wiring and replaced faulty warranty thermostat. System up and heating.
Snow Hill, NC 28580
Spencer C.
Tech found rollout switch tripped and reset. Tech found flame was extremely bright and loud. Gas pressure was very high at 12.5 inches, tech adjusted to 10 and flame is now good. System is heating properly, supply temp is 90 and climbing.
Snow Hill, NC 28580
Tyler T.
Tech washed and serviced unit per service agreement, tech found no challenges at this time at today’s visit, the system is back up and running and holding a delta t of 20+ degrees
Snow Hill, NC 28580
Review
Great
Chris A.
Tech washed and serviced unit. Found no challenges at today’s visit. Tech found inside air handler to be extremely dirty, tech recommended investing in maintenance agreement to extend systems life and keep system clean. Customer invested in PSA, unit is operating properly holding a delta T of 31.
Snow Hill, NC 28580
Juan R.
Goodman Packaged Unit GPGM33006041A Goodman, GPGM3, 2.5 Ton, Packaged Unit Quantity: 1 Other Air Quality CUSTOM-29BJHR Plasma Air 602 Quantity: 1 Other Thermostats CUSTOM-JRKFUQ Honeywell - Wi-Fi VisionPRO 8000 (Package Systems) Quantity: 1 Other Services CUSTOM-0M1HWW ESA Quantity: 1 Other HVAC Add-Ons CUSTOM-F37KVN CO DETECTOR Quantity: 1 Other HVAC Add-Ons CUSTOM-5ZZ1CN Gas Regulator Quantity: 1 42x27 Hood (Goodman "All M Models") Package Unit Quantity: 1 52x52 Pad Quantity: 1 Install CO2 Detector Quantity: 1 Level Pad Quantity: 1
Snow Hill, NC 28580
Tyler T.
Tech washed and serviced unit per service agreement, tech found no challenges while servicing unit at today’s visit, the system is back up and running and holding a delta t of 20+ degrees, will need to drop off 1 20x30x1 next time we are in the area, tech recommended replacement of uv bulb customer approved, they had there own uv bulb
Snow Hill, NC 28580
Bryce C.
No credit and can not afford repair
Snow Hill, NC 28580
Bryce C.
Upon arrival gas smell at unit was very strong, advised customer. Cut unit off at tstat. Customer said to leave gas on at unit and tank. Invested in new gas pack
Snow Hill, NC 28580
Tyler T.
Tech washed and serviced unit per service agreement, tech found no challenges while servicing the system at today’s visit, the system is back up and running and holding a delta t of 20+ degrees, customer wants to call into office to renew
Snow Hill, NC 28580
Review
Excellent service is always given! I really appreciate the service and information provided.
Joseph C.
Tech found failed blower motor bracket broke, tech recommended replacing system due to age and cost of repairs, customer was unable to replace system or repair tech collected house call.
Snow Hill, NC 28580
Tyler T.
Tech washed and serviced unit per service agreement, tech found no challenges while servicing unit at today’s visit, when tech arrived customer stated she wants a estimate on new system, field supervisor is scheduled to come out next week, the system is back up and running and holding a delta t of 20+ degrees
Snow Hill, NC 28580
Joseph C.
Tech performed ESA on 1 system tech found no challenges at today’s visit system is operating properly. Customer extended PSA
Snow Hill, NC 28580
Landen H.
Tech return to install condenser fan motor unit is back up heating probably at this time.
Snow Hill, NC 28580
Review
The technician was polite,courteous and got right to the problem. And fixed it just as quick.
Review
Great experience with Nick B.!
Review
Jackson and Sons is top notch! We have used them for years and they and their technicians are are great at what they do. Had the pleasure of meeting Ricardo T. today to perform our bi-annual maintenance. We just got a new system a few months ago and can already tell the difference in our light bill and comfort level. Ricardo was very knowledgeable and polite.
Review
Great service! Technician, Chris Acevedo, was very thorough and helpful!
Review
Excellent service from Norman!
Review
Great service, awesome man!
Review
Chris was very helpful in providing valuable information and ensuring I was well informed about issues and concerns. Thanks Chris!
Review
Norman was great and I appreciate him for taking the time to address and respond to my plumbing issues.
Review
Spencer was knowledgeable, professional and completed my a/c repair in a timely manner.
Review
Great service
Review
Ricardo did the best, and his company is lucky to have him in their employ.
Review
Excellence Service!!!
Review
Excellence Service!!!
Review
He was profenisial
Review
Very happy with the service I received!
Review
Found issues other than what he was tasked with
Review
Totally satisfied with the service and the service technicians.
Review
Very good service
Review
We have used Jackson and Sons for years and today Juan (and his co-worker) installed the 2nd heat pump we have purchased from them. Our last one was failing and after 2 recent calls for repairs (thanks Joseph and Kyle), we decided to go with a new one. All recent service calls, including our meeting for the estimate of the new system were done promptly. Shout out to Mike Acree for a great deal with an IRS tax credit. Juan was here promptly this morning to install, working quickly and professionally. We ordered on Sunday and had installed today. That's what I call great service.
