Jackson and Sons has been serving the heating and air conditioning needs of Smithfield, NC residents and businesses since 1974.
Our reviews below from your neighbors in Smithfield, NC tell the story of our quality, dedication and commitment to customer service.
Recent Jobs and Reviews in Smithfield, NC
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Job Locations and Reviews
Water standing on pad is due to normal heat operation/defrost operation. No challenges found with system.
Tech washed and serviced unit and found blower to have some bacterial build up tech recommended plasma air customer would like to wait for now. Tech cleaned and testing gas sys to insure heat was working properly. Customer extended psa 1 sys 2 times a year. Unit is up heating and cooling properly at this time 1 sys 2 times a year
Emailed proposal to replace system. Customer has to speak with her son before making a decision.
Tech washed and serviced unit and found no challenges at this time. Tech followed up with customer on adding surge protection from previous visit customer is no interested at this time. Customer got approved from the office to call in and renew at a later time.
Need to return with white water proof tape, 3 slim line blanks, and new data tag to laminate and put on panel next to old data tag.
Tech washed and serviced unit and found evap coil to be rusted and corroded and found leak present. Tech called out field supervisor
Heater throw low ignition code Chris is look into part to fix
Tech washed and serviced unit per service agreement, tech found no challenges with either system at today’s visit, customer wants to wait to renew psa plan, both systems are back up and running and holding a delta T of 20 degrees
- Tech found leaking schrader valve upon arrival; the same that was discovered leaking during prior visit in August. - Tech leak searched the evaporator coil and found no leaks. - Tech leak searched the condenser coil and found a medium size leak at factory joint where copper joins aluminum in U-joint. - Tech recharged system with R410A and found possible indoor TXV or compressor failure due to abnormal pressures, superheat and subcool. Need to get a second opinion to confirm diagnosis before leak repairs are made.
Tech washed and serviced unit and found no challenges at this time. Customer renewed PSA 1 system.
Tech washed and serviced unit and found no challenges at this time. System running with a delta t of 20.
Tech found failed breaker tech replaced under service warranty sue to it failing during maintenance.
Tech was he fans serviced unit per service agreement, tech found no challenges at this time, customer renewed psa, system is back up and running and holding a delta t of 20+ degrees
Came to give estimate for unstopping a toilet.
Tech found condenser not running due to float switch tripped, tech cleared drain with nitrogen and flushed system is now cooling properly. No charge PSA
Had to relight the water heater.
Tech performed CMA Inspection on 1 split system, cleared drain and replaced filters. No challenges present.
—Performed CMA Filter change on 13 Rooftop Package Heat Pumps. Replaced ceiling air filters at 27 office locations. Left filters at door locations for locked offices, per instructions. -On site contact stated one office Split Heat Pump is not working correctly. Was given verbal approval to perform commercial service call. Found system on hard lockout upon arrival. Pressures in both heat mode and cooling mode indicate system is low on refrigerant charge. Provided customer with estimates for multiple options: 1: Recharge system to appropriate levels to restore operation. 2: Add Leak Freeze in effort to slow/seal existing leak, and recharge system to appropriate levels. 3: Perform level 3 Leak Search to identify course of action to correct refrigerant leak and recharge system to appropriate levels. -Right RTU-02: System has been diagnosed with no fuses in place and is currently not in use. -Right RTU-03: System has been diagnosed with bad transformer and is currently not in use. -Rig
Found no challenges on cool mode, no noise was able to be duplicated. Customer stated that it only happens in heat mode. Tech operated both heat and cool mode and found no noise. Once the burner compartment door was removed, a smell of gas was detected. Tech unplugged the low voltage connection to the gas valve and checked the gas pressures and found the gas valve not being shut down all the way, gas valve is bleeding gas thru. Tech suspects small combustions could be happening due to the amount of gas being trapped. Tech did noticed the board sending constant 15v to the was valve which is not enough to open the gas valve. Costumer approved replacing the gas valve the following day. Office scheduled. No charge for today due to recent ESA visit.
Tech washed and serviced unit per service agreement, tech found no challenges at this time, system is back up and running and holding a delta t of 20+ degrees
Tech found transformer shorted upon arrival, low voltage fuse was not blown tech replaced and found new transformer supplying 8v and was starting to short. Tech disconnected low voltage and checked straight from transformer and found 28v, tech found compressor contactor shorted only ohming 0.5, replaced after approval system is now cooling properly at this time.
Tech washed and serviced unit and found float switch seized allowing it not to properly function. Tech found no further challenges at this time. Customer renewed ESA 2 system.
Removed old woodford bib and installed a new woodford bib.
Cut out old gate valve and replace it with a new pex ball valve.
Tech washed and serviced unit and found no challenges at this time. Plumbing tech will be sent to replace water spigot after lunch quoted 190+ tax.
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