Smithfield NC Heating & Air Conditioning Services

Jackson and Sons has been serving the heating and air conditioning needs of Smithfield, NC residents and businesses since 1974.

Our reviews below from your neighbors in Smithfield, NC tell the story of our quality, dedication and commitment to customer service.

Recent Jobs and Reviews in Smithfield, NC

Rated 5.0 out of 5 stars based on 143 customer reviews

Our Local Reviews by City

Job Locations and Reviews

Kyle W.
Kyle W. Checked in
Water standing on pad is due to normal heat operation/defrost operation. No challenges found with system.
Smithfield, NC 27577
Landen  H.
Landen H. Checked in
Tech washed and serviced unit and found blower to have some bacterial build up tech recommended plasma air customer would like to wait for now. Tech cleaned and testing gas sys to insure heat was working properly. Customer extended psa 1 sys 2 times a year. Unit is up heating and cooling properly at this time 1 sys 2 times a year
Smithfield, NC 27577
Caleb S.
Caleb S. Checked in
Emailed proposal to replace system. Customer has to speak with her son before making a decision.
Smithfield, NC 27577
Landen  H.
Landen H. Checked in
Tech washed and serviced unit and found no challenges at this time. Tech followed up with customer on adding surge protection from previous visit customer is no interested at this time. Customer got approved from the office to call in and renew at a later time.
Smithfield, NC 27577
Matthew L.
Matthew L. Checked in
Need to return with white water proof tape, 3 slim line blanks, and new data tag to laminate and put on panel next to old data tag.
Smithfield, NC 27577
Landen  H.
Landen H. Checked in
Tech washed and serviced unit and found evap coil to be rusted and corroded and found leak present. Tech called out field supervisor
Smithfield, NC 27577
Norman  A.
Norman A. Checked in
Heater throw low ignition code Chris is look into part to fix
Smithfield, NC 27577
Tyler T.
Tyler T. Checked in
Tech washed and serviced unit per service agreement, tech found no challenges with either system at today’s visit, customer wants to wait to renew psa plan, both systems are back up and running and holding a delta T of 20 degrees
Smithfield, NC 27577
Matthew L.
Matthew L. Checked in
- Tech found leaking schrader valve upon arrival; the same that was discovered leaking during prior visit in August. - Tech leak searched the evaporator coil and found no leaks. - Tech leak searched the condenser coil and found a medium size leak at factory joint where copper joins aluminum in U-joint. - Tech recharged system with R410A and found possible indoor TXV or compressor failure due to abnormal pressures, superheat and subcool. Need to get a second opinion to confirm diagnosis before leak repairs are made.
Smithfield, NC 27577
Ricardo  T.
Ricardo T. Checked in
Tech washed and serviced unit and found no challenges at this time. Customer renewed PSA 1 system.
Smithfield, NC 27577
Ricardo  T.
Ricardo T. Checked in
Tech washed and serviced unit and found no challenges at this time. System running with a delta t of 20.
Smithfield, NC 27577
Joseph C.
Joseph C. Checked in
Tech found failed breaker tech replaced under service warranty sue to it failing during maintenance.
Smithfield, NC 27577
Tyler T.
Tyler T. Checked in
Tech was he fans serviced unit per service agreement, tech found no challenges at this time, customer renewed psa, system is back up and running and holding a delta t of 20+ degrees
Smithfield, NC 27577
Chris M.
Chris M. Checked in
Came to give estimate for unstopping a toilet.
Smithfield, NC 27577
Joseph C.
Joseph C. Checked in
Tech found condenser not running due to float switch tripped, tech cleared drain with nitrogen and flushed system is now cooling properly. No charge PSA
Smithfield, NC 27577
Chris M.
Chris M. Checked in
Had to relight the water heater.
Smithfield, NC 27577
Spencer C.
Spencer C. Checked in
Tech performed CMA Inspection on 1 split system, cleared drain and replaced filters. No challenges present.
Smithfield, NC 27577
David  S.
David S. Checked in
—Performed CMA Filter change on 13 Rooftop Package Heat Pumps. Replaced ceiling air filters at 27 office locations. Left filters at door locations for locked offices, per instructions. -On site contact stated one office Split Heat Pump is not working correctly. Was given verbal approval to perform commercial service call. Found system on hard lockout upon arrival. Pressures in both heat mode and cooling mode indicate system is low on refrigerant charge. Provided customer with estimates for multiple options: 1: Recharge system to appropriate levels to restore operation. 2: Add Leak Freeze in effort to slow/seal existing leak, and recharge system to appropriate levels. 3: Perform level 3 Leak Search to identify course of action to correct refrigerant leak and recharge system to appropriate levels. -Right RTU-02: System has been diagnosed with no fuses in place and is currently not in use. -Right RTU-03: System has been diagnosed with bad transformer and is currently not in use. -Rig
Smithfield, NC 27577
Romario  T.
Romario T. Checked in
Found no challenges on cool mode, no noise was able to be duplicated. Customer stated that it only happens in heat mode. Tech operated both heat and cool mode and found no noise. Once the burner compartment door was removed, a smell of gas was detected. Tech unplugged the low voltage connection to the gas valve and checked the gas pressures and found the gas valve not being shut down all the way, gas valve is bleeding gas thru. Tech suspects small combustions could be happening due to the amount of gas being trapped. Tech did noticed the board sending constant 15v to the was valve which is not enough to open the gas valve. Costumer approved replacing the gas valve the following day. Office scheduled. No charge for today due to recent ESA visit.
Smithfield, NC 27577
Tyler T.
Tyler T. Checked in
Tech washed and serviced unit per service agreement, tech found no challenges at this time, system is back up and running and holding a delta t of 20+ degrees
Smithfield, NC 27577
Joseph C.
Joseph C. Checked in
Tech found transformer shorted upon arrival, low voltage fuse was not blown tech replaced and found new transformer supplying 8v and was starting to short. Tech disconnected low voltage and checked straight from transformer and found 28v, tech found compressor contactor shorted only ohming 0.5, replaced after approval system is now cooling properly at this time.
Smithfield, NC 27577
Ricardo  T.
Ricardo T. Checked in
Tech washed and serviced unit and found float switch seized allowing it not to properly function. Tech found no further challenges at this time. Customer renewed ESA 2 system.
Smithfield, NC 27577
Alex R.
Alex R. Checked in
Removed old woodford bib and installed a new woodford bib.
Smithfield, NC 27577
Alex R.
Alex R. Checked in
Cut out old gate valve and replace it with a new pex ball valve.
Smithfield, NC 27577
Ricardo  T.
Ricardo T. Checked in
Tech washed and serviced unit and found no challenges at this time. Plumbing tech will be sent to replace water spigot after lunch quoted 190+ tax.
Smithfield, NC 27577
Review
Bryce was very helpful & professional.
ROOKS - Smithfield, NC 27577
Review
Kenny was spectacular, as always Jackson and sons delivers great service. Cannot speak highly enough about the people here.
Patrick - Smithfield, NC 27577
Review
Landa n and landing grt get job
Thurman - Smithfield, NC 27577
Review
Extremely professional and kind
Hali - Smithfield, NC 27577
Review
Told me all I needed to know.
DORMAN - Smithfield, NC 27577
Review
Prompt and Efficient Service
STATE - Smithfield, NC 27577
Review
Excellent service
STATE - Smithfield, NC 27577
Review
Excellent and professional service
CRAYTON - Smithfield, NC 27577
Review
I initially contacted Jackson and Sons for an emergency ticket for my upstairs unit. Derek came out and was outstanding, then after being told my downstairs unit would need to be replaced entirely, I had Caleb and Joshua out to my house who informed me the unit could be serviced, and didn’t need to be replaced at all. I cannot speak highly enough about the service I received from everyone within the company, so much so that I signed a one year maintenance plan on the spot. Jackson and sons, and specifically the three people mentioned above, have earned a customer for life. Great customer service, and honest people who show true integrity at every turn! I’ll tell anyone and everyone who ever asks to call Jackson and Sons for any hvac needs from here forward.
Patrick - Smithfield, NC 27577
Review
Jackson & Sons always does a great job. Josh, my technician today, was nice and explained everything he was going to do as well as everything he did. I am very pleased with my experience with Josh. Many thanks to Jackson & Sons and their wonderful employees for always giving their best!
BOOTH - Smithfield, NC 27577
Review
Excellent service
CHINNIS - Smithfield, NC 27577
Review
Excellent Service!
Cydney - Smithfield, NC 27577
Review
Josh was knowledgeable and explained everything that needed to be done. Very pleasant person. I would like to have Josh next service time.
London - Smithfield, NC 27577
Review
Great service!
3HC - Smithfield, NC 27577
Review
Great service!
3HC - Smithfield, NC 27577
Review
Always Great Service
OPW - Smithfield, NC 27577
Review
Jesse always does a great job servicing our units.
OPW - Smithfield, NC 27577
Response from Jackson & Sons:

Thanks for sharing your review with us and the community.

Review
Excellent service
Robert - Smithfield, NC 27577
Review
Michael did a great job finding our issue.
OPW - Smithfield, NC 27577
Review
Kenny did a great job. This is our second time with him as our service man. He’s courteous and very professional.
SIMMONS - Smithfield, NC 27577
Response from Jackson & Sons:

It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.

Review
Great service
Ann - Smithfield, NC 27577
Review
Michael always does a great job for us at OPW.
OPW - Smithfield, NC 27577
Review
I highly recommend Jackson and Sons. Kenny is very knowledgeable about my unit and I am pleased with his work, explanations, and suggestions. Many thanks to Kenny for his kindness and a job well done!
BOOTH - Smithfield, NC 27577
Review
Very efficient and polite
CRAYTON - Smithfield, NC 27577
Review
Excellent Service
POOLE - Smithfield, NC 27577

 

Dependable Service Throughout Eastern NC

When you need heating or air conditioning repairs, maintenance or system replacements, you need a company you can count on for dependability and quality service. Contact us at Jackson & Sons at 919-734-9611. Our professional team of technicians look forward to providing energy efficient and cost effective solutions to keep your home or business comfortable at all times.

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Why Jackson & Sons

Licensed, Bonded & Insured
Energy Efficient Experts
Same Day Repairs
5 Star Service
Dependable Warranties
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