Jackson and Sons has been serving the heating and air conditioning needs of Smithfield, NC residents and businesses since 1974.
Our reviews below from your neighbors in Smithfield, NC tell the story of our quality, dedication and commitment to customer service.
Recent Jobs and Reviews in Smithfield, NC
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Job Locations and Reviews
Spencer C.
Gas company stated there was a leak at the unit. Tech performed a leak search and found no gas leak or smell at the gas pack. Tech found and repaired a leak on top of the gas meter. Tech had to shut meter off for repair. Tech verified fitting is no longer leaking and verified furnace is operating properly.
Smithfield, NC 27577
Juan R.
Install Trane 3 Ton Package Heat Pump With Plasma Air With WiFi Programmable Thermostat
Smithfield, NC 27577
Mike A.
Sold
Smithfield, NC 27577
David C.
Replace 5 Ton Package Heat With New Trane 5 Ton Package Heat Pump With WiFi Programmable Thermostat
Smithfield, NC 27577
Luis R.
60 amps breaker tech found 30 amp breaker off and 60 amp breaker tripped tech reset 60 amp with resistance from the 60 amp breaker. Tech turned 30 amp breaker on. Once system ran tech found 60 amp breaker getting hot. Tech got approval from customer to replace breaker. Once replaced system started up no issues breaker is not getting hot. Customer wants quote on new system due to age of Lennox.
Smithfield, NC 27577
Luis R.
Tech found resettable temp sensor tripped tech reset and tested system found no other challenges at this time. Tech cycled system from thermostat system started up
Smithfield, NC 27577
Josh W.
Tech arrived and found thermostat letting heat run continuously, tech found system low on charge and customer stated he would like a quote for new unit tomorrow. Tech has system set to emergency heat so system will cut on and off.
Smithfield, NC 27577
Tyler T.
Tech washed and serviced unit per service agreement, tech found no challenges at today’s visit, tech recommended replacement of uv bulb in system, customer approved at today’s visit, the system is back up and running and holding a delta t of 20 degrees
Smithfield, NC 27577
Joseph C.
Tech found HP #2 compressor shorted to ground, tech unplugged and taped plug up so heat strips can still run. Turned over field supervisor due to age of system and cost of repair.
Smithfield, NC 27577
Ricardo T.
Tech washed and serviced unit and found air scrubber bulb blown. Tech found no other challanhes at this time. Customer uses their own filters.
Smithfield, NC 27577
Review
Tyler knows what’s best. Go team
Tyler T.
Tech washed and serviced unit per service agreement, tech found no challenges at today’s visit, tech recommended replacement of uv bulb at today’s visit, customer approved at today’s visit, system is back up and running and holding a delta t of 20 degrees
Smithfield, NC 27577
Tyler T.
Tech washed and serviced unit per service agreement, tech found no challenges at today’s visit, customer renewed esa, the system is back up and running and holding a delta to of 20 degrees
Smithfield, NC 27577
Tyler T.
Tech washed and serviced unit per service agreement, tech found no challenges at today’s visit, customer renewed PSA agreement, the system is back up and running and holding a delta t of 20 degrees
Smithfield, NC 27577
Tyler T.
Tech serviced and washed unit per service service agreement, tech found no challenges at today’s visit, tech recommended installation of media filters in home, customer wants to wait, the system is back up and running and holding a delta t of 20+ degrees
Smithfield, NC 27577
Tyler T.
Tech washed and serviced unit per service agreement, tech found no challenges at today’s visit, the system is back up and running and holding a delta t of 20+ degrees
Smithfield, NC 27577
Review
Excellent service by Spencer
Spencer C.
Tech replaced filter drier, pressure tested, pulled a vacuum and recharged system. Tech found system operating with normal pressures for a low ambient temperature. Tech did notice compressor was noisy but operational. When finished, the contact mentioned the HUB thermostat seems to be reading higher than the actual temperature. Tech measured 75 actual temp at the sensor while thermostat is reading 78.
Smithfield, NC 27577
Dawson M.
Tech serviced and cleaned unit. Tech recommends ez trap. Tech faced no issues this visit. Unit is heating and cooling efficiently. Tech informed customer about PSA Renewal. Customer would like to hold off.
Smithfield, NC 27577
Dawson M.
Tech serviced and cleaned unit. Tech found compressor capacitor reached its threshold rating at 48.2/45. Tech recommends turbo capacitor. Customer would like to hold off. Tech faced no other issues at this time. Unit is heating and cooling efficiently.
Smithfield, NC 27577
Dawson M.
Tech serviced and cleaned unit. Tech faced no challenges this visit (Unit is only a year old). Unit is heating and cooling efficiently at this time.
Smithfield, NC 27577
Dawson M.
Tech serviced and cleaned unit. tech found uv light burnt out. Customer would like to wait. Tech found blower to have excessive bacteria growth. Tech pulled and cleaned blower. Tech also found evaporator coil to be severely rusted. Tech could not perform leak test. Unit is heating and cooling efficiently. Customer renewed PSA plan.
Smithfield, NC 27577
Kyle W.
Water standing on pad is due to normal heat operation/defrost operation. No challenges found with system.
Smithfield, NC 27577
Landen H.
Tech washed and serviced unit and found blower to have some bacterial build up tech recommended plasma air customer would like to wait for now. Tech cleaned and testing gas sys to insure heat was working properly. Customer extended psa 1 sys 2 times a year. Unit is up heating and cooling properly at this time 1 sys 2 times a year
Smithfield, NC 27577
Caleb S.
Emailed proposal to replace system. Customer has to speak with her son before making a decision.
Smithfield, NC 27577
Landen H.
Tech washed and serviced unit and found no challenges at this time. Tech followed up with customer on adding surge protection from previous visit customer is no interested at this time. Customer got approved from the office to call in and renew at a later time.
Smithfield, NC 27577
Matthew L.
Need to return with white water proof tape, 3 slim line blanks, and new data tag to laminate and put on panel next to old data tag.
Smithfield, NC 27577
Review
Bryce was very helpful & professional.
Review
Kenny was spectacular, as always Jackson and sons delivers great service. Cannot speak highly enough about the people here.
Review
Landa n and landing grt get job
Review
Extremely professional and kind
Review
Told me all I needed to know.
Review
Prompt and Efficient Service
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Excellent service
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Excellent and professional service
Review
I initially contacted Jackson and Sons for an emergency ticket for my upstairs unit. Derek came out and was outstanding, then after being told my downstairs unit would need to be replaced entirely, I had Caleb and Joshua out to my house who informed me the unit could be serviced, and didn’t need to be replaced at all. I cannot speak highly enough about the service I received from everyone within the company, so much so that I signed a one year maintenance plan on the spot. Jackson and sons, and specifically the three people mentioned above, have earned a customer for life. Great customer service, and honest people who show true integrity at every turn! I’ll tell anyone and everyone who ever asks to call Jackson and Sons for any hvac needs from here forward.
Review
Jackson & Sons always does a great job. Josh, my technician today, was nice and explained everything he was going to do as well as everything he did. I am very pleased with my experience with Josh. Many thanks to Jackson & Sons and their wonderful employees for always giving their best!
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Excellent service
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Excellent Service!
Review
Josh was knowledgeable and explained everything that needed to be done. Very pleasant person. I would like to have Josh next service time.
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Great service!
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Great service!
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Always Great Service
Review
Jesse always does a great job servicing our units.
Response from Jackson & Sons:
Thanks for sharing your review with us and the community.
Review
Excellent service
Review
Michael did a great job finding our issue.
Review
Kenny did a great job. This is our second time with him as our service man. He’s courteous and very professional.
Response from Jackson & Sons:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
Review
Great service
Review
Michael always does a great job for us at OPW.
Review
I highly recommend Jackson and Sons. Kenny is very knowledgeable about my unit and I am pleased with his work, explanations, and suggestions. Many thanks to Kenny for his kindness and a job well done!
