Selma NC Heating & Air Conditioning Services

Jackson and Sons has been serving the heating and air conditioning needs of Selma, NC residents and businesses since 1974.

Our reviews below from your neighbors in Selma, NC tell the story of our quality, dedication and commitment to customer service.

Recent Jobs and Reviews in Selma, NC

Rated 5.0 out of 5 stars based on 88 customer reviews

Customers say: The reviews exhibit a positive sentiment, with a majority of customers expressing satisfaction with the services provided by Jackson and Sons. The positive reviews highlight the professionalism, courtesy, and expertise of the technicians, as well as their prompt and efficient service. Customers appreciate the thorough explanations of the issues and the solutions provided, along with the friendly and knowledgeable technicians. The recurring themes include punctuality, professionalism, and the ability to address problems effectively. However, there are a few negative reviews that mention issues with the service, such as parts not being available or problems not being fully resolved in one visit. Overall, the reviews suggest that Jackson and Sons provides reliable and high-quality HVAC services, with a focus on customer satisfaction and technical expertise.

Our Local Reviews by City

Job Locations and Reviews

Review
Had a very cold week where my system was not maintaining the set heat in the house. Spencer came out and immediately diagnosed the issue of the emergency heat not kicking-on and completed a quick fix and answered all my questions and concerns. Can’t say enough about the excellent service always provided by the techs from Jackson & Sons.
Ashley - Selma, NC 27576
Spencer C.
Spencer C. Checked in
Tech found heat strips not running with auxiliary heat call. Tech found thermostat sending power to w2 but not w1 at air handler board. White wire was tied to w2 and black to w1. Thermostat only has white wire connected and has no slot for w2. Tech tied white to w1 and w2 connections and found heat strip running with thermostat call. Tech found burning smell in heat strips and suspects heat strips have never ran. Tech informed customer once the dust is burned off the smell will go away. System is heating properly at this time. Supply temp is 116
Selma, NC 27576
Spencer C.
Spencer C. Checked in
Tech found heat strip breaker only sending 1 leg of power. Tech replaced breaker and found normal heat strip operation. Indoor supply temp is now 112 degrees.
Selma, NC 27576
Review
Excellent Tech, prompt service.
MPLX - Selma, NC 27576
Kyle W.
Kyle W. Checked in
Repaired supply crossover for front portion of home. Cycled with no further challenges.
Selma, NC 27576
Spencer C.
Spencer C. Checked in
Tech found condenser frozen. Tech found coil sensor measured 90k ohms 0 to -5 degrees and OAT measured 27k ohms 35 to 40 degrees. Tech forced a defrost cycle and found the board failed to initiate a defrost cycle. Tech noticed none of the lights were on the board. Tech went to check power at r and found as soon as the wire nut was touched, the board lit up. Tech made a good connection, restarted system and found system ran a demand defrost cycle without tech even running a test. Tech verified system came back out of defrost. System is back heating properly.
Selma, NC 27576
Review
Great Service
Kyra - Selma, NC 27576
Jerry H.
Jerry H. Checked in
Installed new top on Goodman pkg unit. Verified system came back on after install.
Selma, NC 27576
Review
As always Jackson & Sons does not disappoint. Called for a service tech to come out after noticing my system running much louder than normal after several unseasonably cold days. Aidan was courteous, patient and thorough taking the time to explain the noise was completely normal (phew!!) in response to the recent cold mornings. I Highly appreciate the timely response in having a tech come out to inspect and confirm the system is operating appropriately with no concerns.
Ashley - Selma, NC 27576
Aidan T.
Aidan T. Checked in
- Tech found system operating normally upon arrival. Customer was hearing the defrost sequence initiate, causing a louder compressor tone. Tech advised customer that the fan is slightly over amping during operation and built estimate to replace. - System is operating normally at this time. No charge under membership per office.
Selma, NC 27576
Bryce C.
Bryce C. Checked in
Emailing quite
Selma, NC 27576
Kyle W.
Kyle W. Checked in
Crossover line for front part of home will need to be re-attached to supply plenum. Noticed snake in crawlspace and multiple snake skins. Will need to have exterminator address before repairs can be made. Unable to contact landlord. Built estimate for repairing ducts. System is in very poor condition overall and full replacement would be best solution due to repair costs. Handed over to field supervisor. Service warranty.
Selma, NC 27576
Wayne  T.
Wayne T. Checked in
Install Trane 2 Ton Package Heat Pump With WiFi Programmable Thermostat
Selma, NC 27576
Dawson M.
Dawson M. Checked in
Tech serviced and cleaned unit. Customer uses own filters. Tech faced no challenges this visit (unit is only a year old). Unit is heating and cooling properly. Customer renewed PSA plan.
Selma, NC 27576
Derek J.
Derek J. Checked in
Upon arrival tech was informed system was making a noise. Found 1/5hp 830rpm condenser fan motor making a loud noise and pulling 1.45 amps and only rated for 1.1 amps. Emailed estimate to replace motor but homeowner wants to wait and plans on replacing the system. Told homeowner to give the office a call if it fails before they are able to get a new system.
Selma, NC 27576
Joseph C.
Joseph C. Checked in
Tech arrived and found barely any airflow coming from vents, tech found filter to be extremely stopped up tech replaced and found high limit switch failed tech replaced after approval system now operating properly.
Selma, NC 27576
Dawson M.
Dawson M. Checked in
Tech serviced and cleaned unit. Tech found bacteria build up on the blower. Tech pulled and cleaned blower. Tech also found compressor reading in the caution. Tech recommends hard start kit. Tech faced no other challenges. Tech was unable to take temperatures inside due to the homeowner being sick.
Selma, NC 27576
Review
Great Tech
Charles - Selma, NC 27576
Ricardo  T.
Ricardo T. Checked in
Tech washed and serviced unit and found no challenges at this time.
Selma, NC 27576
Chris A.
Chris A. Checked in
Tech washed and serviced unit. Found no challenges at today’s visit. Customer had past issues fixed. Unit is operating properly holding a delta T of 19. Tech recommended replacing filters with media filters, customer said he has filters and will wait until those run out.
Selma, NC 27576
David  S.
David S. Checked in
— Performed CMA Inspection on 1 7.5 Ton Gas Package System. — Outdoor fan motor capacitor tested just below tolerance. Rated for 10 mfd & 6% tolerance. Tested at 9.31 mfd. Recommend replacement of capacitor. Provided estimate. — Compressor showed CAUTION range on megohmeter test. This indicates that motor windings insulation is deteriorating, and motor could be due for failure. Installing a hard start kit on compressor may prolong the life span of the motor. Provided estimate to install Hard Start Kit. — System operated gas heat without challenge. System is cooling, but was unable to get accurate temperature difference in cooling mode due to very low outdoor temperature. — Tech has attached System Performance Report and Estimates for recommended repairs to this summary.
Selma, NC 27576
Review
David was very professional and explained everything he was doing in order to correct the issue.
Ray - Selma, NC 27576
David  S.
David S. Checked in
— Arrived to find package unit fan blowing without call from thermostat. Found 5v on G (blower) circuit even with thermostat removed from base plate. — Found low voltage short in thermostat wiring. Unable to make minor repair to thermostat wire. Ran new wire from thermostat to outdoor unit. — Verified operation of system and settings on thermostat. — Repair to be covered under install warranty.
Selma, NC 27576
David  S.
David S. Checked in
— Performed CMA Full Service on 2 Split Gas Furnace AC Systems and 1 Mini Split Heat Pump. Was informed that there is a dehumidifier on site, likely not yet included on CMA service contract. Customer would like dehumidifier added to service contract. — 2013 Trane 4 Ton Split Gas Furnace AC: Offices/Lobby: Outdoor fan motor capacitor tested weak. Recommend replacement of capacitor. Provided estimate for 7.5 mfd capacitor. Outdoor fan motor amperage high. Likely a result of weak motor capacitor. Compressor showed caution range on megohmeter test. This indicates that the motor windings are deteriorating. System would benefit from addition of a hard start kit to prolong the life of the compressor. Provided estimate to add Hard Start Kit. — 2013 Trane 4 Ton Split Gas Furnace AC: Teller Area: Outdoor fan motor capacitor tested weak. Recommend replacement of capacitor. Provided estimate for 7.5 mfd capacitor. Compressor showed caution range on megohmeter test. This indicates that the motor
Selma, NC 27576
Tyler T.
Tyler T. Checked in
Tech washed and serviced unit per service agreement, tech found no challenges while servicing the system at today’s visit, the system is back up and running and holding a delta t of 20+ degrees , will need to drop off 1 20x25x1 filter
Selma, NC 27576
Review
I asked a lot of questions and the team installing my unit was very knowledgeable and answered all my questions . They were very professional and treated me with respect .
Kyra - Selma, NC 27576
Demarcus  M.
Demarcus M. Checked in
Install Goodman 2 Ton Package Unit With Programmable Thermostat
Selma, NC 27576
Derek J.
Derek J. Checked in
Upon arrival tech was informed last night the system did not seem to heat and in the morning it was reading 58 degrees, around lunch time it began working again and the thermostat was satisfied upon arrival. Tech inspected system and found the OD Fan Capacitor rated for 5mfd reading 3.12, the Blower Motor Capacitor is rated for 15mfd and reading 5.37. Tech also found fan control board relay not staying closed and clicking open. Homework approved replacement of board and blower motor capacitor but wants to wait on OD fan capacitor. System is back operational at this time. Emailed estimate for replacement of OD Fan capacitor.
Selma, NC 27576
Landen  H.
Landen H. Checked in
Tech washed and serviced unit and found no challenges at this time (unit is 6 months old) unit is up heating properly at this time. Tech called customer to get renewal customer is working and can not give card information at this time would like office to call him back at 3 so he can pay for the renewal.
Selma, NC 27576
Review
Kyle was very professional and explained to me what was going on with my system and made recommendations
Kyra - Selma, NC 27576
Kyle W.
Kyle W. Checked in
Premium customer. Found OD fan motor has failed and compressor in the caution range. Costly repairs not recommended. Handed over to field supervisor. New system will be installed.
Selma, NC 27576
Joseph C.
Joseph C. Checked in
Upon arrival tech found both gas furnaces not working, GF#1 found set screw for blower wheel came off and seized blower motor, tech replaced after approval and got system up and heating. GF#2 tech found failed gas valve not allowing gas through tech replaced after approval system is now heating properly. Tech noticed return for GF#1 was detached tech reattached after approval no further challenges at this time customer is interested in 2 system CMA.
Selma, NC 27576
Kyle W.
Kyle W. Checked in
Area in question for temperature difference is added on and furthest away from package unit and thermostat. Hallway leading to area is closed off and 1 of 4 supply vents in located in that area. Requested that vent stay closed and doors to not be left open which would help with air circulation. Also found 2 of 3 remaining supply vents in area closed. Opened vents and verified proper airflow. Added missing filter to return as well. Unit was installed recently.
Selma, NC 27576
Review
MANY THANKS TO JACKSON and SON FOR THEIR CARE AND SUPPORT. ESPECIALLY, WHEN I NEED THEM DESPERATELY. MAY GOD CONTINUE TO BLESS YOU IN ALL YOUR ENDEAVORS. WITH DEEPEST REGARDS, MARILYN BROADIE
Marilyn - Selma, NC 27576
Review
Thank you for the continued 5 star service
Tim - Selma, NC 27576
Review
Ricardo did a great job ! Thorough and professional.
Becky - Selma, NC 27576
Review
He was great.
James - Selma, NC 27576
Review
Great service tech
Charles Morgan - Selma, NC 27576
Review
Great service. Very knowledgeable and helpful.
Charles - Selma, NC 27576
Review
In and out, full rip and replace plus additional duct work. They guys did a great job
FRANTZ - Selma, NC 27576
Review
They came out and reviewed the system the day I called!
FRANTZ - Selma, NC 27576
Review
This a follow up service to correct a minor leveling of the pad. Techs did a fantastic job and corrected the problem. Thanks again for everything and the years of great service. Romans 8:28
RAINEY - Selma, NC 27576
Review
Great service as always
RAINEY - Selma, NC 27576
Review
Excellent Service!
MPLX - Selma, NC 27576
Review
Excellant service as always
RAINEY - Selma, NC 27576
Review
Service was great.
Shelia - Selma, NC 27576
Response from Jackson & Sons:

We count ourselves lucky for customers like you and look forward to working with you again in the future!

Review
Very knowledgeable and friendly. I will continue using them
Lori - Selma, NC 27576
Review
Thank you as always for a very professional and knowledgable team. Romans 8:28
RAINEY - Selma, NC 27576
Review
Excellent service
RICHARDSON - Selma, NC 27576
Review
Great service will continue to call on Jackson and sons especially with great service from Josh
Noah - Selma, NC 27576

 

Dependable Service Throughout Eastern NC

When you need heating or air conditioning repairs, maintenance or system replacements, you need a company you can count on for dependability and quality service. Contact us at Jackson & Sons at 919-636-6222. Our professional team of technicians look forward to providing energy efficient and cost effective solutions to keep your home or business comfortable at all times.

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Why Jackson & Sons

Licensed, Bonded & Insured
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Same Day Repairs
5 Star Service
Dependable Warranties
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