Jackson and Sons has been serving the heating and air conditioning needs of Selma, NC residents and businesses since 1974.
Our reviews below from your neighbors in Selma, NC tell the story of our quality, dedication and commitment to customer service.
Recent Jobs and Reviews in Selma, NC
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Job Locations and Reviews
Review
Spencer C.
Tech found heat strips not running with auxiliary heat call. Tech found thermostat sending power to w2 but not w1 at air handler board. White wire was tied to w2 and black to w1. Thermostat only has white wire connected and has no slot for w2. Tech tied white to w1 and w2 connections and found heat strip running with thermostat call. Tech found burning smell in heat strips and suspects heat strips have never ran. Tech informed customer once the dust is burned off the smell will go away. System is heating properly at this time. Supply temp is 116
Selma, NC 27576
Spencer C.
Tech found heat strip breaker only sending 1 leg of power. Tech replaced breaker and found normal heat strip operation. Indoor supply temp is now 112 degrees.
Selma, NC 27576
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Kyle W.
Repaired supply crossover for front portion of home. Cycled with no further challenges.
Selma, NC 27576
Spencer C.
Tech found condenser frozen. Tech found coil sensor measured 90k ohms 0 to -5 degrees and OAT measured 27k ohms 35 to 40 degrees. Tech forced a defrost cycle and found the board failed to initiate a defrost cycle. Tech noticed none of the lights were on the board. Tech went to check power at r and found as soon as the wire nut was touched, the board lit up. Tech made a good connection, restarted system and found system ran a demand defrost cycle without tech even running a test. Tech verified system came back out of defrost. System is back heating properly.
Selma, NC 27576
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Jerry H.
Installed new top on Goodman pkg unit. Verified system came back on after install.
Selma, NC 27576
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Aidan T.
- Tech found system operating normally upon arrival. Customer was hearing the defrost sequence initiate, causing a louder compressor tone. Tech advised customer that the fan is slightly over amping during operation and built estimate to replace. - System is operating normally at this time. No charge under membership per office.
Selma, NC 27576
Bryce C.
Emailing quite
Selma, NC 27576
Kyle W.
Crossover line for front part of home will need to be re-attached to supply plenum. Noticed snake in crawlspace and multiple snake skins. Will need to have exterminator address before repairs can be made. Unable to contact landlord. Built estimate for repairing ducts. System is in very poor condition overall and full replacement would be best solution due to repair costs. Handed over to field supervisor. Service warranty.
Selma, NC 27576
Wayne T.
Install Trane 2 Ton Package Heat Pump With WiFi Programmable Thermostat
Selma, NC 27576
Dawson M.
Tech serviced and cleaned unit. Customer uses own filters. Tech faced no challenges this visit (unit is only a year old). Unit is heating and cooling properly. Customer renewed PSA plan.
Selma, NC 27576
Derek J.
Upon arrival tech was informed system was making a noise. Found 1/5hp 830rpm condenser fan motor making a loud noise and pulling 1.45 amps and only rated for 1.1 amps. Emailed estimate to replace motor but homeowner wants to wait and plans on replacing the system. Told homeowner to give the office a call if it fails before they are able to get a new system.
Selma, NC 27576
Joseph C.
Tech arrived and found barely any airflow coming from vents, tech found filter to be extremely stopped up tech replaced and found high limit switch failed tech replaced after approval system now operating properly.
Selma, NC 27576
Dawson M.
Tech serviced and cleaned unit. Tech found bacteria build up on the blower. Tech pulled and cleaned blower. Tech also found compressor reading in the caution. Tech recommends hard start kit. Tech faced no other challenges. Tech was unable to take temperatures inside due to the homeowner being sick.
Selma, NC 27576
Review
Ricardo T.
Tech washed and serviced unit and found no challenges at this time.
Selma, NC 27576
Chris A.
Tech washed and serviced unit. Found no challenges at today’s visit. Customer had past issues fixed. Unit is operating properly holding a delta T of 19. Tech recommended replacing filters with media filters, customer said he has filters and will wait until those run out.
Selma, NC 27576
David S.
— Performed CMA Inspection on 1 7.5 Ton Gas Package System. — Outdoor fan motor capacitor tested just below tolerance. Rated for 10 mfd & 6% tolerance. Tested at 9.31 mfd. Recommend replacement of capacitor. Provided estimate. — Compressor showed CAUTION range on megohmeter test. This indicates that motor windings insulation is deteriorating, and motor could be due for failure. Installing a hard start kit on compressor may prolong the life span of the motor. Provided estimate to install Hard Start Kit. — System operated gas heat without challenge. System is cooling, but was unable to get accurate temperature difference in cooling mode due to very low outdoor temperature. — Tech has attached System Performance Report and Estimates for recommended repairs to this summary.
Selma, NC 27576
Review
David S.
— Arrived to find package unit fan blowing without call from thermostat. Found 5v on G (blower) circuit even with thermostat removed from base plate. — Found low voltage short in thermostat wiring. Unable to make minor repair to thermostat wire. Ran new wire from thermostat to outdoor unit. — Verified operation of system and settings on thermostat. — Repair to be covered under install warranty.
Selma, NC 27576
David S.
— Performed CMA Full Service on 2 Split Gas Furnace AC Systems and 1 Mini Split Heat Pump. Was informed that there is a dehumidifier on site, likely not yet included on CMA service contract. Customer would like dehumidifier added to service contract. — 2013 Trane 4 Ton Split Gas Furnace AC: Offices/Lobby: Outdoor fan motor capacitor tested weak. Recommend replacement of capacitor. Provided estimate for 7.5 mfd capacitor. Outdoor fan motor amperage high. Likely a result of weak motor capacitor. Compressor showed caution range on megohmeter test. This indicates that the motor windings are deteriorating. System would benefit from addition of a hard start kit to prolong the life of the compressor. Provided estimate to add Hard Start Kit. — 2013 Trane 4 Ton Split Gas Furnace AC: Teller Area: Outdoor fan motor capacitor tested weak. Recommend replacement of capacitor. Provided estimate for 7.5 mfd capacitor. Compressor showed caution range on megohmeter test. This indicates that the motor
Selma, NC 27576
Tyler T.
Tech washed and serviced unit per service agreement, tech found no challenges while servicing the system at today’s visit, the system is back up and running and holding a delta t of 20+ degrees , will need to drop off 1 20x25x1 filter
Selma, NC 27576
Review
Demarcus M.
Install Goodman 2 Ton Package Unit With Programmable Thermostat
Selma, NC 27576
Derek J.
Upon arrival tech was informed last night the system did not seem to heat and in the morning it was reading 58 degrees, around lunch time it began working again and the thermostat was satisfied upon arrival. Tech inspected system and found the OD Fan Capacitor rated for 5mfd reading 3.12, the Blower Motor Capacitor is rated for 15mfd and reading 5.37. Tech also found fan control board relay not staying closed and clicking open. Homework approved replacement of board and blower motor capacitor but wants to wait on OD fan capacitor. System is back operational at this time. Emailed estimate for replacement of OD Fan capacitor.
Selma, NC 27576
Landen H.
Tech washed and serviced unit and found no challenges at this time (unit is 6 months old) unit is up heating properly at this time. Tech called customer to get renewal customer is working and can not give card information at this time would like office to call him back at 3 so he can pay for the renewal.
Selma, NC 27576
Review
Kyle W.
Premium customer. Found OD fan motor has failed and compressor in the caution range. Costly repairs not recommended. Handed over to field supervisor. New system will be installed.
Selma, NC 27576
Joseph C.
Upon arrival tech found both gas furnaces not working, GF#1 found set screw for blower wheel came off and seized blower motor, tech replaced after approval and got system up and heating. GF#2 tech found failed gas valve not allowing gas through tech replaced after approval system is now heating properly. Tech noticed return for GF#1 was detached tech reattached after approval no further challenges at this time customer is interested in 2 system CMA.
Selma, NC 27576
Kyle W.
Area in question for temperature difference is added on and furthest away from package unit and thermostat. Hallway leading to area is closed off and 1 of 4 supply vents in located in that area. Requested that vent stay closed and doors to not be left open which would help with air circulation. Also found 2 of 3 remaining supply vents in area closed. Opened vents and verified proper airflow. Added missing filter to return as well. Unit was installed recently.
Selma, NC 27576
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Response from Jackson & Sons:
We count ourselves lucky for customers like you and look forward to working with you again in the future!
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