Rocky Mount NC Heating & Air Conditioning Services

Jackson and Sons has been serving the heating and air conditioning needs of Rocky Mount, NC residents and businesses since 1974.

Our reviews below from your neighbors in Rocky Mount, NC tell the story of our quality, dedication and commitment to customer service.

Recent Jobs and Reviews in Rocky Mount, NC

Rated 4.9 out of 5 stars based on 59 customer reviews

Customers say: The reviews exhibit a positive sentiment, with a majority of customers expressing satisfaction with the services provided by Jackson and Sons. The positive reviews highlight the professionalism, courtesy, and expertise of the technicians, as well as their prompt and efficient service. Customers appreciate the thorough explanations of the issues and the solutions provided, along with the friendly and knowledgeable technicians. The recurring themes include punctuality, professionalism, and the ability to address problems effectively. However, there are a few negative reviews that mention issues with the service, such as parts not being available or problems not being fully resolved in one visit. Overall, the reviews suggest that Jackson and Sons provides reliable and high-quality HVAC services, with a focus on customer satisfaction and technical expertise.

Our Local Reviews by City

Job Locations and Reviews

Percy M.
Percy M. Checked in
SPLIT SYSTEM #1 FAN MOTOR WAS OFF UPON ARRIVAL OF CMA INSPECTION AND MOTOR WAS HOT. TECH CUT SYSTEM OFF FOR AN HOUR AND DIAGNOSED MOTOR, MOTOR CHECKS CHECKED OUT AS IF MOTOR WAS GOOD. TECH TURNED SYSTEM BACK ON AND MOTOR STARTED WORKING, ALTHOUGH FAN MOTOR IS WORKING AT THE CURRENT TIME, MOTOR MAY GO BAD IN NEAR FUTURE, WE ARE PROVIDING THIS ESTIMATE IN CASE MOTOR GOES BAD. TECH RETURNED TO REPLACE FAN MOTOR ON SPLIT SYSTEM #1 PER APPROVAL, MOTOR HAS BEEN REPLACED AND IS PERFORMING PROPERLY. THERE ARE PICTURES ATTACHED TO THIS INVOICE OF REPLACEMENT OF FAN MOTOR.
Rocky Mount, NC 27801
Luis R.
Luis R. Checked in
Technician found system was not heating. Technician tested system found no challenges did see oil fuel build up. Technician cycled system 7-8 times from thermostat system would start up every time. The 8th time system did not start up. Tech removed the electrodes again found fuel on electrode tips. Put electrodes back and system started up again. Tech suspects the ignition transformer is on its way out and misfiring once in while. Tech quoted out for an ignition transformer buy office. Office will need to check availability.
Rocky Mount, NC 27801
Luis R.
Luis R. Checked in
50 amp square d breaker . Tech found heat strip was engaged but not sending amps through. Technician found no voltage at terminal block. Technician found no voltage at the breaker 50 amp square d. Technician will need to order and customer approved replacement of breaker.
Rocky Mount, NC 27804
Luis R.
Luis R. Checked in
Technician found the electrode was slights loose tech believes with vibration caused the electrode to move from position technician secured electrode back to position and when engaged system started up. Since customer had reset system multiple times combustion chamber had gas build up and technician had to turn system off and wait until fuel burned off. Once fuel burned of technician cycled system at thermostat and system started up.
Rocky Mount, NC 27801
Luis R.
Luis R. Checked in
Tech replaced fuel line and performed maintenance on oil furnace system is operating properly at this time. Tech user 80 degree A 1.00. Oil filter.
Rocky Mount, NC 27801
Spencer C.
Spencer C. Checked in
Customer has been pushing the reset button constantly. Once system ignited, tech found black smoke coming out of the exhaust. Tech removed and cleaned the nozzle and electrode. Tech put the nozzle back in and the nut to the fuel line broke off. Tech will need to return tomorrow to replace fuel line and nozzle and perform furnace maintenance.
Rocky Mount, NC 27801
Chris A.
Chris A. Checked in
Tech washed and serviced unit. Tech found blower wheel on downstairs unit to be extremely dirty. Customer invested in plasma air purifier. Units are operating properly holding a delta T of 28 and 23. Collected 258+tax for first visit.
Rocky Mount, NC 27804
Chris A.
Chris A. Checked in
Tech washed and serviced unit, unit is in rough shape, has been recharged with refrigerant in the past, blower capacitor is testing below spec, and compressor is ohming yellow. Tech recommend replacing blower capacitor and installing hard start kit to extend the life of units compressor. Customer isn’t interested in replacing at this time but is aware of units condition. No other challenges were found Unit is heating holding a delta T of 20.
Rocky Mount, NC 27801
Review
He took the time to explain every detail to us very good service
Heritage - Rocky Mount, NC 27801
Alex R.
Alex R. Checked in
Remove old toilet and installed a new customer supplied toilet
Rocky Mount, NC 27803
Percy M.
Percy M. Checked in
PERFORMED CMA INSPECTION ON 4 SPLIT SYSTEMS. SPLIT SYSTEM #1 CONDENSER UNITS FAN MOTOR WAS NOT RUNNING UPON ARRIVAL AND COMPRESSOR WAS MAKING A LOUD NOISE. TECH DIAGNOSED FAN MOTOR, CHECKING COMMON TO START, COMMON TO RUN AND THEN START TO RUN, CHECKS CHECKED OUT GOOD, THEN TECH CHECKED FAN CAPACITOR, CAPACITOR CHECKED OUT GOOD, AS A FINAL STEP TECH CHECKED COMPRESSOR, COMPRESSOR CHECKED OUT GOOD. AFTER COMPLETING DIAGNOSTICS, TECH BROUGHT SYSTEM BACK ON, WHEN TECH BROUGHT SYSTEM BACK ON FAN DID START BACK WORKING AND LOUD NOISE IN COMPRESSOR WAS NOT PRESENT. RECOMMEND KEEPING A CHECK ON SYSTEM, FAN MOTOR MAY BE GOING BAD. IF YOU HAVE ANY MORE ISSUES FROM FAN NOT STARTING UP PLEASE CONTACT OUR OFFICE AND WE WILL FURTHER DIAGNOSE SYSTEM. SYSTEM IS BACK ON AND RUNNING AT THIS TIME. THERE IS AN ESTIMATE FOR REPLACEMENT OF FAN MOTOR IN CASE FAN MOTOR ATTACHED TO THIS INVOICE IN CASE IF MOTOR FAILS IN NEAR FUTURE. ALL OTHER SYSTEMS ARE PERFORMING PROPERLY AT THIS TIME. THERE ARE PICTURES AN
Rocky Mount, NC 27801
Percy M.
Percy M. Checked in
PERFORMED CMA INSPECTION ON 3 SPLIT SYSTEMS. ALL SYSTEMS ARE PERFORMING PROPERLY AT THIS TIME. TECH COMPLETED FILTER CHANGE OF 4-20x20x1 FILTERS. THERE ARE PICTURES AND A PERFORMANCE REPORT ATTACHED TO THIS INVOICE.
Rocky Mount, NC 27801
Aidan T.
Aidan T. Checked in
- System is operating at this time; pulling crawl space air through the return due to caved in floor. Outdoor unit is a 2003 straight AC model, indoor is illegible, electric heat. - System has a known leak and has been recharged with R-22 several times. System has not run in over a year, according to tenant. - Advised customer the system is doing the best it can. Tech recommended making foundation repairs and replacing the system.
Rocky Mount, NC 27803
Aidan T.
Aidan T. Checked in
- Tech found system operating normally upon arrival with thermostat satisfied at 64 degrees. Tested heat strips and defrost operation with no challenges. - Replaced very dirty air filter and suspect that the system may have been entering a soft lockout due to the obstructed air filter. System operating normally at this time.
Rocky Mount, NC 27803
Noah C.
Noah C. Checked in
Found system running in cool mode due to plug fallen off of reversing valve. Old Ruud system. Taped plug back on. System is back up and heating.
Rocky Mount, NC 27803
Review
Punctual & Informative.
Nick - Rocky Mount, NC 27804
Chris M.
Chris M. Checked in
Came out to quote but the customer needs someone to rough in an addition. I gave him some phone numbers of other company’s to call.
Rocky Mount, NC 27804
Romario  T.
Romario T. Checked in
Found the gas shut off to the new installed system. Verified proper sized fuses to the system. Tested heat during today’s visit. Front lobby system is back heating. Install warranty.
Rocky Mount, NC 27804
Romario  T.
Romario T. Checked in
Customer wanted the gas shut off to systems #4-#9 only.
Rocky Mount, NC 27804
Spencer C.
Spencer C. Checked in
System #13 Heat Exchanger Replacement
Rocky Mount, NC 27804
Alex R.
Alex R. Checked in
I was able to get the water heater lit without any problems but once the water heater was lit, I was hearing sizzling noises indicating that water was dripping down onto the burner inside the water heater. I advise the customer of this and he said he would advise his management of this issue and also recommended to him that they replace the heater as soon as possible to be able to maintain keeping their heating system working.
Rocky Mount, NC 27801
Amber W.
Amber W. Checked in
Replace 3 Ton Rooftop Gas Pack With New Carrier 3 Ton Rooftop Gas Pack With WiFi Programmable Thermostat
Rocky Mount, NC 27804
Noah C.
Noah C. Checked in
Upon arrival tech found furnace not heating due to water heater not operating. Found pilot not lit, attempted to light pilot. Pilot did not light, pulled and cleaned assembly. Pilot still did not light. Getting gas and spark. Plumber will be scheduled to come out.
Rocky Mount, NC 27801
Derek J.
Derek J. Checked in
Upon arrival tech was informed system was not heating. Inspected gas pack and found gas valve was getting 24v but not opening indicating a failed gas valve. Homeowner approved replacement of gas valve. Installed new valve, adjusted gas pressures for natural gas and system is back operational. Tech informed homeowner that due to system being a 1995 and R22 Freon that replacement of system is highly recommended.
Rocky Mount, NC 27804
Spencer C.
Spencer C. Checked in
Tech found both hanging heater pilot lights out and lit both pilots. Both systems are heating properly. Tech recommends replacing mercury thermostats as tech noticed the one in the sleep room had to be set really high to get heat to come on.
Rocky Mount, NC 27804
Review
Great Service
Shirley - Rocky Mount, NC 27804
Josh W.
Josh W. Checked in
Tech arrived and found thermostat not working, tech found fuse popped. Tech diagnosed low voltage short and found two faulty contactors. Tech replaced both contactors and system is now on and operating properly at this time. Customer signed up for 2 system mpa and need to schedule visit.
Rocky Mount, NC 27804
Jerry H.
Jerry H. Checked in
Installed knockout in disconnect for new condensing unit per inspectors request. Texted pic of it to Roberto
Rocky Mount, NC 27804
Review
Excellent Service!
Michael - Rocky Mount, NC 27803
Review
Job well done !!
Bernice - Rocky Mount, NC 27801
Review
Thank you Derek.
LaTanya - Rocky Mount, NC 27801
Review
Derek was great and very knowledgeable.
Landan - Rocky Mount, NC 27804
Review
Chris was great, respectful and knowledgeable. He was even sweet with our dogs who wouldn’t stop barking. Excellent job - thank you!
Tina - Rocky Mount, NC 27804
Review
Excellent Service
Victor - Rocky Mount, NC 27804
Review
Excellent work
Ahmad - Rocky Mount, NC 27804
Review
Excellent service!
Shaun - Rocky Mount, NC 27804
Review
Aidan was thorough, skilled, patient and generous with his knowledge in troubleshooting and communicating the probable issue and applying a potential solution. Also he was genuinely enjoyable to interact and communicate with.
Spiro - Rocky Mount, NC 27804
Review
Audonel was exceptional! He and the guy working with him were nice, professional, and they really made short work out of the install.
Michael - Rocky Mount, NC 27803
Review
Bryce was very knowledgeable, and took the time to answer all my questions.
Michael - Rocky Mount, NC 27803
Review
Noah was very friendly, and very knowledgeable!
Michael - Rocky Mount, NC 27803
Review
Awesome Service Experience
ROCKY - Rocky Mount, NC 27804
Review
Your company is very lucky to have Kenneth Chandler as an employee. I was very impressed with his ability to troubleshoot to find and fix the problem faster than I expected and on a holiday!!! Super polite and all around great guy!! Hope we have no more problems but if we do my wife and I hope we get him again!!
LITTLE - Rocky Mount, NC 27803
Review
Technician was very courteous and professional.
Ricky - Rocky Mount, NC 27801
Review
Josh patiently answered my naive questions, diagnosed the problem and applied a temporary fix.
Spiro - Rocky Mount, NC 27804
Review
Good service as always !! Professional technician !!
Bernice - Rocky Mount, NC 27801
Review
Kenny was great. Repair our computer, cleaned the coils and got us on a service plan. He was very friendly and informed us of our options!!
Victor - Rocky Mount, NC 27804
Review
Excellent work
Ahmad - Rocky Mount, NC 27804
Review
Thank you for accessing the issues with my HVAC.
Amber - Rocky Mount, NC 27804
Review
Very helpful
Chris - Rocky Mount, NC 27804
Review
He were very helpful
Chris - Rocky Mount, NC 27804

 

Dependable Service Throughout Eastern NC

When you need heating or air conditioning repairs, maintenance or system replacements, you need a company you can count on for dependability and quality service. Contact us at Jackson & Sons at 919-636-6222. Our professional team of technicians look forward to providing energy efficient and cost effective solutions to keep your home or business comfortable at all times.

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Why Jackson & Sons

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