Jackson and Sons has been serving the heating and air conditioning needs of Rocky Mount, NC residents and businesses since 1974.
Our reviews below from your neighbors in Rocky Mount, NC tell the story of our quality, dedication and commitment to customer service.
Recent Jobs and Reviews in Rocky Mount, NC
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Job Locations and Reviews
Percy M.
SPLIT SYSTEM #1 FAN MOTOR WAS OFF UPON ARRIVAL OF CMA INSPECTION AND MOTOR WAS HOT. TECH CUT SYSTEM OFF FOR AN HOUR AND DIAGNOSED MOTOR, MOTOR CHECKS CHECKED OUT AS IF MOTOR WAS GOOD. TECH TURNED SYSTEM BACK ON AND MOTOR STARTED WORKING, ALTHOUGH FAN MOTOR IS WORKING AT THE CURRENT TIME, MOTOR MAY GO BAD IN NEAR FUTURE, WE ARE PROVIDING THIS ESTIMATE IN CASE MOTOR GOES BAD. TECH RETURNED TO REPLACE FAN MOTOR ON SPLIT SYSTEM #1 PER APPROVAL, MOTOR HAS BEEN REPLACED AND IS PERFORMING PROPERLY. THERE ARE PICTURES ATTACHED TO THIS INVOICE OF REPLACEMENT OF FAN MOTOR.
Rocky Mount, NC 27801
Luis R.
Technician found system was not heating. Technician tested system found no challenges did see oil fuel build up. Technician cycled system 7-8 times from thermostat system would start up every time. The 8th time system did not start up. Tech removed the electrodes again found fuel on electrode tips. Put electrodes back and system started up again. Tech suspects the ignition transformer is on its way out and misfiring once in while. Tech quoted out for an ignition transformer buy office. Office will need to check availability.
Rocky Mount, NC 27801
Luis R.
50 amp square d breaker . Tech found heat strip was engaged but not sending amps through. Technician found no voltage at terminal block. Technician found no voltage at the breaker 50 amp square d. Technician will need to order and customer approved replacement of breaker.
Rocky Mount, NC 27804
Luis R.
Technician found the electrode was slights loose tech believes with vibration caused the electrode to move from position technician secured electrode back to position and when engaged system started up. Since customer had reset system multiple times combustion chamber had gas build up and technician had to turn system off and wait until fuel burned off. Once fuel burned of technician cycled system at thermostat and system started up.
Rocky Mount, NC 27801
Luis R.
Tech replaced fuel line and performed maintenance on oil furnace system is operating properly at this time. Tech user 80 degree A 1.00. Oil filter.
Rocky Mount, NC 27801
Spencer C.
Customer has been pushing the reset button constantly. Once system ignited, tech found black smoke coming out of the exhaust. Tech removed and cleaned the nozzle and electrode. Tech put the nozzle back in and the nut to the fuel line broke off. Tech will need to return tomorrow to replace fuel line and nozzle and perform furnace maintenance.
Rocky Mount, NC 27801
Chris A.
Tech washed and serviced unit. Tech found blower wheel on downstairs unit to be extremely dirty. Customer invested in plasma air purifier. Units are operating properly holding a delta T of 28 and 23. Collected 258+tax for first visit.
Rocky Mount, NC 27804
Chris A.
Tech washed and serviced unit, unit is in rough shape, has been recharged with refrigerant in the past, blower capacitor is testing below spec, and compressor is ohming yellow. Tech recommend replacing blower capacitor and installing hard start kit to extend the life of units compressor. Customer isn’t interested in replacing at this time but is aware of units condition. No other challenges were found Unit is heating holding a delta T of 20.
Rocky Mount, NC 27801
Review
Alex R.
Remove old toilet and installed a new customer supplied toilet
Rocky Mount, NC 27803
Percy M.
PERFORMED CMA INSPECTION ON 4 SPLIT SYSTEMS. SPLIT SYSTEM #1 CONDENSER UNITS FAN MOTOR WAS NOT RUNNING UPON ARRIVAL AND COMPRESSOR WAS MAKING A LOUD NOISE. TECH DIAGNOSED FAN MOTOR, CHECKING COMMON TO START, COMMON TO RUN AND THEN START TO RUN, CHECKS CHECKED OUT GOOD, THEN TECH CHECKED FAN CAPACITOR, CAPACITOR CHECKED OUT GOOD, AS A FINAL STEP TECH CHECKED COMPRESSOR, COMPRESSOR CHECKED OUT GOOD. AFTER COMPLETING DIAGNOSTICS, TECH BROUGHT SYSTEM BACK ON, WHEN TECH BROUGHT SYSTEM BACK ON FAN DID START BACK WORKING AND LOUD NOISE IN COMPRESSOR WAS NOT PRESENT. RECOMMEND KEEPING A CHECK ON SYSTEM, FAN MOTOR MAY BE GOING BAD. IF YOU HAVE ANY MORE ISSUES FROM FAN NOT STARTING UP PLEASE CONTACT OUR OFFICE AND WE WILL FURTHER DIAGNOSE SYSTEM. SYSTEM IS BACK ON AND RUNNING AT THIS TIME. THERE IS AN ESTIMATE FOR REPLACEMENT OF FAN MOTOR IN CASE FAN MOTOR ATTACHED TO THIS INVOICE IN CASE IF MOTOR FAILS IN NEAR FUTURE. ALL OTHER SYSTEMS ARE PERFORMING PROPERLY AT THIS TIME. THERE ARE PICTURES AN
Rocky Mount, NC 27801
Percy M.
PERFORMED CMA INSPECTION ON 3 SPLIT SYSTEMS. ALL SYSTEMS ARE PERFORMING PROPERLY AT THIS TIME. TECH COMPLETED FILTER CHANGE OF 4-20x20x1 FILTERS. THERE ARE PICTURES AND A PERFORMANCE REPORT ATTACHED TO THIS INVOICE.
Rocky Mount, NC 27801
Aidan T.
- System is operating at this time; pulling crawl space air through the return due to caved in floor. Outdoor unit is a 2003 straight AC model, indoor is illegible, electric heat. - System has a known leak and has been recharged with R-22 several times. System has not run in over a year, according to tenant. - Advised customer the system is doing the best it can. Tech recommended making foundation repairs and replacing the system.
Rocky Mount, NC 27803
Aidan T.
- Tech found system operating normally upon arrival with thermostat satisfied at 64 degrees. Tested heat strips and defrost operation with no challenges. - Replaced very dirty air filter and suspect that the system may have been entering a soft lockout due to the obstructed air filter. System operating normally at this time.
Rocky Mount, NC 27803
Noah C.
Found system running in cool mode due to plug fallen off of reversing valve. Old Ruud system. Taped plug back on. System is back up and heating.
Rocky Mount, NC 27803
Review
Chris M.
Came out to quote but the customer needs someone to rough in an addition. I gave him some phone numbers of other company’s to call.
Rocky Mount, NC 27804
Romario T.
Found the gas shut off to the new installed system. Verified proper sized fuses to the system. Tested heat during today’s visit. Front lobby system is back heating. Install warranty.
Rocky Mount, NC 27804
Romario T.
Customer wanted the gas shut off to systems #4-#9 only.
Rocky Mount, NC 27804
Spencer C.
System #13 Heat Exchanger Replacement
Rocky Mount, NC 27804
Alex R.
I was able to get the water heater lit without any problems but once the water heater was lit, I was hearing sizzling noises indicating that water was dripping down onto the burner inside the water heater. I advise the customer of this and he said he would advise his management of this issue and also recommended to him that they replace the heater as soon as possible to be able to maintain keeping their heating system working.
Rocky Mount, NC 27801
Amber W.
Replace 3 Ton Rooftop Gas Pack With New Carrier 3 Ton Rooftop Gas Pack With WiFi Programmable Thermostat
Rocky Mount, NC 27804
Noah C.
Upon arrival tech found furnace not heating due to water heater not operating. Found pilot not lit, attempted to light pilot. Pilot did not light, pulled and cleaned assembly. Pilot still did not light. Getting gas and spark. Plumber will be scheduled to come out.
Rocky Mount, NC 27801
Derek J.
Upon arrival tech was informed system was not heating. Inspected gas pack and found gas valve was getting 24v but not opening indicating a failed gas valve. Homeowner approved replacement of gas valve. Installed new valve, adjusted gas pressures for natural gas and system is back operational. Tech informed homeowner that due to system being a 1995 and R22 Freon that replacement of system is highly recommended.
Rocky Mount, NC 27804
Spencer C.
Tech found both hanging heater pilot lights out and lit both pilots. Both systems are heating properly. Tech recommends replacing mercury thermostats as tech noticed the one in the sleep room had to be set really high to get heat to come on.
Rocky Mount, NC 27804
Review
Josh W.
Tech arrived and found thermostat not working, tech found fuse popped. Tech diagnosed low voltage short and found two faulty contactors. Tech replaced both contactors and system is now on and operating properly at this time. Customer signed up for 2 system mpa and need to schedule visit.
Rocky Mount, NC 27804
Jerry H.
Installed knockout in disconnect for new condensing unit per inspectors request. Texted pic of it to Roberto
Rocky Mount, NC 27804
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