Princeton NC Heating & Air Conditioning Services

Jackson and Sons has been serving the heating and air conditioning needs of Princeton, NC residents and businesses since 1974.

Our reviews below from your neighbors in Princeton, NC tell the story of our quality, dedication and commitment to customer service.

Recent Jobs and Reviews in Princeton, NC

Rated 4.9 out of 5 stars based on 155 customer reviews

Customers say: The reviews exhibit a positive sentiment, with a majority of customers expressing satisfaction with the services provided by Jackson and Sons. The positive reviews highlight the professionalism, courtesy, and expertise of the technicians, as well as their prompt and efficient service. Customers appreciate the thorough explanations of the issues and the solutions provided, along with the friendly and knowledgeable technicians. The recurring themes include punctuality, professionalism, and the ability to address problems effectively. However, there are a few negative reviews that mention issues with the service, such as parts not being available or problems not being fully resolved in one visit. Overall, the reviews suggest that Jackson and Sons provides reliable and high-quality HVAC services, with a focus on customer satisfaction and technical expertise.

Our Local Reviews by City

Job Locations and Reviews

Spencer C.
Spencer C. Checked in
Tech found system calling for aux heat but only running heat pump heat. Tech found no 24v at w. Thermostat sends power to w then goes through outdoor thermostat before going to heat strip relay. Outdoor thermostat is set to 45 and it’s 30 outside. Tech increased outdoor thermostat temp all the way up before the thermostat closed indicating a failed outdoor thermostat. Tech explained the outdoor thermostat is an accessory and is not necessary, but can be replaced. Tech also found the only one heat strip running due to a failed fuse link. Customer wanted to bypass the thermostat to have 1 heat strip working and get quotes emailed for other repairs.
Princeton, NC 27569
Review
Excellent Service
Donald - Princeton, NC 27569
Review
Great service very satisfied
Evelyn - Princeton, NC 27569
Logan P.
Logan P. Checked in
Tech performed service on trane package unit. Tech did not have 16x30 filter. Will have to return for filter. Tech did not inspect ductwork due to customer losing key for gate to get access. Delta t is within specification and customer is satisfied with today’s service. Found no challenges at todays visit.
Princeton, NC 27569
Norman  A.
Norman A. Checked in
Front hose bib good Rear hose bib is good All fixer in master bath good Hot water heater look great advise a flush and expansion tank to bring it up to code Kitchen fixer are good Hall bathroom all fixer good Customer want water heater flush today
Princeton, NC 27569
Logan P.
Logan P. Checked in
Tech performed service on Ruud package unit. Delta t is within specification and customer is satisfied with today’s service. Found no other challenges at todays visit.
Princeton, NC 27569
Logan P.
Logan P. Checked in
Tech performed service on rheem package unit. Customer requested that batteries would be changed in thermostat. Tech changed batteries. All ok at this time. Delta t is within specification and customer is satisfied with today’s service. Found no other challenges at todays visit.
Princeton, NC 27569
Review
I had a big mess. Noah fixed my problem and cleaned up all the area. Great job Noah! TY
Faye - Princeton, NC 27569
Spencer C.
Spencer C. Checked in
Tech found coil does have dirty sock smell but noticed the smell seemed more like a dead animal smell. Mobile home ducts are built into the home and are non replaceable. Tech would recommend calling to see if they can be cleaned. Tech also sent estimate to remove coil, coil pan and blower to clean but recommends replacing coil to fix dirty sock. Tech replaced filter. Homeowner told tech to tell tenant to reach out to eagles properties.
Princeton, NC 27569
Noah C.
Noah C. Checked in
Upon arrival found bacterial buildup debris blowing out of bedroom vent. Inspected duct system for this room and found no challenges. Vacuumed up debris in room and inside of vent. Found iWave to be failed and not operating on this system. Replaced with Plasma air purifier. System is operating properly.
Princeton, NC 27569
Kyle W.
Kyle W. Checked in
Replaced (2) heat strip sequencers and cycled with no further challenges.
Princeton, NC 27569
Kyle W.
Kyle W. Checked in
Thermostat satisfied at 70 upon arrival. Found heat strip breaker in tripped position. Reset breaker and monitored system/heat strip operation and found no challenges. System up and heating. Spoke with Rhonda with John T. Bell Realty. Invested in ESA (1) system. Schedule 1st visit.
Princeton, NC 27569
Kyle W.
Kyle W. Checked in
Found both heat strip sequencers faulty intermittently and in need of replacement. Was able to reset power and allow system to heat fully for time being, but performance is not guaranteed. Spoke with Mr. Hill he will need to get approval before repairs are made. System is extremely old and in poor condition. Costly repairs may not be best option. Built estimate.
Princeton, NC 27569
Noah C.
Noah C. Checked in
Found thermostat receiving 24v but blank without batteries, diagnosed failed thermostat. Replaced and tested after approval. System is back up and heating.
Princeton, NC 27569
Noah C.
Noah C. Checked in
Found failed limit switch, replaced and tested. System is back up and heating.
Princeton, NC 27569
Noah C.
Noah C. Checked in
Customer stated system has been running non stop for the last week. Upon arrival tech found thermostat satisfied and system off. Tech gave system a call and found everything to test within spec. Found supply temp of 92 with heat pump alone and 120 with aux heat supplementing. System is operating properly. Explained to customer system will have extended run times in very cold weather. System is 17 years old.
Princeton, NC 27569
Nick B.
Nick B. Checked in
Tech performed preventative maintenance and serviced system. Tech found uv bulb to be blown. Customer invested in uv bulb. System is up and running with a delta t of 47.
Princeton, NC 27569
Nick B.
Nick B. Checked in
Tech performed preventative maintenance and serviced system. A breaker tripped outside when system was turned back on. After resetting the system worked fine. System is up and running with a delta t of 29.
Princeton, NC 27569
Landen  H.
Landen H. Checked in
Tech washed and serviced unit and found no challenges at this time customer would like to have load calculations test done having some temperature differences. Unit is up heating properly at this time.
Princeton, NC 27569
Luis R.
Luis R. Checked in
Found thermostat temp sensor programmed 3 degrees over setpoint. Adjusted to 0 to read accurate indoor temperature. Recorded current CFM readings with flow hood. Informed customer of findings and stated to call if issue still occurs after thermostat adjustment. No charge per office.
Princeton, NC 27569
Norman  A.
Norman A. Checked in
Replace wax ring on toilet Unclog main sewer line pull out wipes
Princeton, NC 27569
Review
Nick is top notch
Keith - Princeton, NC 27569
Luis R.
Luis R. Checked in
Tech found no power to reversing valve. Upon further inspection tech found nest thermostat was not sending signal. Customer is going to go buy one from the store.
Princeton, NC 27569
Nick B.
Nick B. Checked in
Tech performed preventative maintenance and serviced system. Tech found compressor to be ohming bad. Tech recommended installing hard start kit. Customer didn’t invest at this time. System is up and running with a delta t of 30.
Princeton, NC 27569
Nick B.
Nick B. Checked in
Tech performed preventative maintenance and serviced system. Tech found no issues at this time. Customer invested in esa renewal. System is up and running with a delta t of 23.
Princeton, NC 27569
Joseph C.
Joseph C. Checked in
Tech cycled system with no challenges tech waited and system cycled defrost after 15mins of running system is operating properly.
Princeton, NC 27569
Logan P.
Logan P. Checked in
Tech performed service on rheem package unit. Tech did not check ductwork per customer request due to outside dogs. Customer also stated would like tech to come for all future visits. Delta t is within specification and customer is satisfied with today’s service. Found no challenges at todays visit.
Princeton, NC 27569
Logan P.
Logan P. Checked in
Tech performed service on trane package unit. Customer stated has heating issues upon arrival. Tech spoke with monica & rodney about situation. Customer approved air balance test. Delta t is within specification and customer is satisfied with today’s service. Found no other challenges at todays visit.
Princeton, NC 27569
Chris A.
Chris A. Checked in
Tech washed and serviced units. tech found evaporator coil very rusted and corroded on Trane package unit. Tech found no leaks. Customer provided filters, unit is operating properly. Customer preferred tech not go inside, could not see thermostat or check delta T.
Princeton, NC 27569
Review
Alex is extremely professional and found the issue quickly. Very pleased with the customer service provided. Use Jackson & Sons for both HVAC and plumbing needs. Highly recommend them.
Buck Pipkin - Princeton, NC 27569
Review
Excellent Service!
Bryon - Princeton, NC 27569
Review
Enjoyed meeting Tyler. He did a great job.
Randy - Princeton, NC 27569
Review
Technician very knowledgeable and excellent communication skills!!
Kim - Princeton, NC 27569
Review
He was very polite and found the problem and fixed it he also explained what the problem was what he was going to do to fix it
Harold - Princeton, NC 27569
Review
Very nice and explained everything no problem with him
Harold - Princeton, NC 27569
Review
Kyle was so kind and gave great customer service.
EARP - Princeton, NC 27569
Review
Quick and professional response To an emergency leak.
JONES - Princeton, NC 27569
Review
Very polite know what he was doing did a very good job explanation on everything he was doing
Harold - Princeton, NC 27569
Review
Excellent Service
Faye Jones - Princeton, NC 27569
Review
Found EVERYTHING that was a problem, explained it to me and fixed them all.
Thyme - Princeton, NC 27569
Review
Great Service!
Tim - Princeton, NC 27569
Review
Brett was very thorough in telling me about work done on unit and condition of unit. Very impressed with his knowledge and customer service!!
JOHNSON - Princeton, NC 27569
Review
Great Service
Charles - Princeton, NC 27569
Review
Not everyone who comes closes access door when they finish. He put it back just like he found it
WORLEY - Princeton, NC 27569
Review
Kenny C. did everything to determine the cause of why the breaker in the main panel for the furnace was going off after a short time the HVAC system was running. It was clear that the HVAC system was running correctly and he took pictures that proved it. The breaker for the compressor was not tripping and feeds to the breaker at the main panel, so it is obvious that the breaker at the main panel needs to be replaced. Although I wish he could have replaced the breaker, I understand why and will call a licensed electrician to replace the breaker. I am thankful that I have the pictures to prove the situation with the electrician.
Thyme - Princeton, NC 27569
Review
Prompt and excellent service.
JONES - Princeton, NC 27569
Review
Luis was so informative, explaining exactly what was needed to be done. His expertise and experience was evident. Thanks to him I now have heat and air conditioning.
Thyme - Princeton, NC 27569
Review
I learned from Luis how my new HVAC system was supposed to work at such a detail level that it was clear Luis knew what and how to fix it. In the process of checking the non working system, he pointed out the damaged part in the compressor. He was able to provide a detailed diagnosis so that I was prepared to take it to that next step - actually getting the proper component (the compressor) replaced. Since I could not get a response from the original installer (and questioned their competence anyway), it was obvious that Ruis and his colleagues knew what they were doing and would get the job done.
Thyme - Princeton, NC 27569
Review
Joe did a great job, always love the service we get from Jackson and Son’s
COOK - Princeton, NC 27569
Review
Excellent Service! Great Technicians!
FRANKS - Princeton, NC 27569

 

Dependable Service Throughout Eastern NC

When you need heating or air conditioning repairs, maintenance or system replacements, you need a company you can count on for dependability and quality service. Contact us at Jackson & Sons at 919-636-6222. Our professional team of technicians look forward to providing energy efficient and cost effective solutions to keep your home or business comfortable at all times.

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Why Jackson & Sons

Licensed, Bonded & Insured
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Same Day Repairs
5 Star Service
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