Princeton NC Heating & Air Conditioning Services
Local Reviews
for Princeton, NC
Customers say: The reviews exhibit a positive overall sentiment, with a significant number of reviews expressing satisfaction and praise for the services provided by Jackson and Sons. The positive reviews highlight aspects such as excellent service, polite and informative technicians, quality installations, and friendly and helpful office staff. The recurring themes in the positive reviews include professionalism, punctuality, and the ability to address customer concerns effectively. However, there are also a few negative reviews, which primarily focus on issues such as delayed response times, scheduling conflicts, and dissatisfaction with the quality of work. The negative reviews mention specific instances where customers experienced problems or were not completely satisfied with the services provided. Overall, the sentiment of the reviews is positive, with a slight inclination towards the positive side. The recurring themes in the positive reviews indicate that Jackson and Sons generally provides high-quality services and strives to meet customer expectations. However, it is important to note that the negative reviews should not be overlooked, and the company should continue to work towards improving its services and addressing any issues that may arise.
Our Reviews by City
Excellent Service!
Buck Pipkin - Princeton, NC 27569
It was time to replace our 22-year-old water heater, and we couldn’t be happier with the service we received. Norman did an outstanding job with the installation, providing top-notch professionalism and expertise. He is truly an expert in the plumbing field and made the entire process seamless. We appreciate the quality service and attention to detail. Now, we confidently rely on Jackson and Sons for both our HVAC and plumbing needs!
Excellent Service
Donald - Princeton, NC 27569
Did check on leaks and flushed water heater
Evelyn - Princeton, NC 27569
Great service very satisfied
Excellent service
Faye - Princeton, NC 27569
I had a big mess. Noah fixed my problem and cleaned up all the area. Great job Noah! TY
Great
Keith - Princeton, NC 27569
Nick is top notch
Response from Jackson & Sons:
We thank you for sharing your positive experience. It made our day.
Excellent Service
Buck Pipkin - Princeton, NC 27569
Alex is extremely professional and found the issue quickly. Very pleased with the customer service provided. Use Jackson & Sons for both HVAC and plumbing needs. Highly recommend them.
Excellent Service!
Bryon - Princeton, NC 27569
Great service.
Randy - Princeton, NC 27569
Enjoyed meeting Tyler. He did a great job.
Excellent service
Kim - Princeton, NC 27569
Technician very knowledgeable and excellent communication skills!!
Great service awesome job
Harold - Princeton, NC 27569
He was very polite and found the problem and fixed it he also explained what the problem was what he was going to do to fix it
Great service awesome job
Harold - Princeton, NC 27569
Very nice and explained everything no problem with him
Excellent Service
EARP - Princeton, NC 27569
Kyle was so kind and gave great customer service.
Emergency leak
JONES - Princeton, NC 27569
Quick and professional response To an emergency leak.
Great service awesome job
Harold - Princeton, NC 27569
Very polite know what he was doing did a very good job explanation on everything he was doing
Excellent Service
Faye Jones - Princeton, NC 27569
Outstanding service
Thyme - Princeton, NC 27569
Found EVERYTHING that was a problem, explained it to me and fixed them all.
Great Service!
Tim - Princeton, NC 27569
Excellent
JOHNSON - Princeton, NC 27569
Brett was very thorough in telling me about work done on unit and condition of unit. Very impressed with his knowledge and customer service!!
Great Service
Charles - Princeton, NC 27569
Good job! He even fixed our access door to crawl space when he finished
WORLEY - Princeton, NC 27569
Not everyone who comes closes access door when they finish. He put it back just like he found it
Excellent Service
Thyme - Princeton, NC 27569
Kenny C. did everything to determine the cause of why the breaker in the main panel for the furnace was going off after a short time the HVAC system was running. It was clear that the HVAC system was running correctly and he took pictures that proved it. The breaker for the compressor was not tripping and feeds to the breaker at the main panel, so it is obvious that the breaker at the main panel needs to be replaced. Although I wish he could have replaced the breaker, I understand why and will call a licensed electrician to replace the breaker. I am thankful that I have the pictures to prove the situation with the electrician.
Excellent service
JONES - Princeton, NC 27569
Prompt and excellent service.
Excellent Service
Thyme - Princeton, NC 27569
Luis was so informative, explaining exactly what was needed to be done. His expertise and experience was evident. Thanks to him I now have heat and air conditioning.
An Excellent Learning Experience
Thyme - Princeton, NC 27569
I learned from Luis how my new HVAC system was supposed to work at such a detail level that it was clear Luis knew what and how to fix it. In the process of checking the non working system, he pointed out the damaged part in the compressor. He was able to provide a detailed diagnosis so that I was prepared to take it to that next step - actually getting the proper component (the compressor) replaced. Since I could not get a response from the original installer (and questioned their competence anyway), it was obvious that Ruis and his colleagues knew what they were doing and would get the job done.
Excellent Service!!
COOK - Princeton, NC 27569
Joe did a great job, always love the service we get from Jackson and Son’s
Matthew L.
Trane Condenser 5TWR7036A1000 Trane, XR16 Heat Pump, 3 Ton, Heat Pump Quantity: 1 Trane Fan Coil 5TEM6D04AV31SA Trane, 5TEM6 (454B), 3 Ton, Air Handler Quantity: 1 Other Air Quality CUSTOM-29BJHR Plasma Air 602 Quantity: 1 Other HVAC Add-Ons CUSTOM-1FHW2P TWR Leaf-Guard Quantity: 1 Other Thermostats CUSTOM-9HQCG8 Honeywell - Wi-Fi VisionPRO® 8000 ( Trane Split Systems) Quantity: 1 Other Services CUSTOM-0M1HWW ESA Quantity: 1 Other HVAC Add-Ons CUSTOM-CNLDTN BAYHTR1508 (Split System) Quantity: 1 Other HVAC Add-Ons CUSTOM-E5QS3T EZ Trap Quantity: 1 Other HVAC Add-Ons CUSTOM-MF3IRD Filter Dryer Quantity: 1 36X40 Pad Quantity: 1 Certified Heat and Cooling Load Calculation For Sizing of HVAC (Code) Quantity: 1 Change Breaker JS Quantity: 1 EZ Trap Quantity: 1 Float Switch Quantity: 1 ICM Surge Protector Quantity: 2 Install New 2.5 Ton Duct System W/Return Plasma Air Quantity: 1 Level Pad Quantity: 1
Dawson M.
Tech serviced and cleaned unit. Tech faced no challenges this visit. Unit is heating and cooling. Tech recommends getting on maintenance plan. Customer approved PSA plan.
Aidan T.
— Tech found 6” flex that serves the front foyer of the home disconnected from its boot and reconnected with double straps to prevent reoccurrence. — Removed deceased bird from the condenser fan grate and confirmed proper operation. — Confirmed all other ducts are firmly secured. System is operating normally at this time. No charge under contractor warranty.
Caleb S.
Provided estimate to install new energy efficient heat pump
C. Braxton B.
Tech cleaned and serviced unit tech found no challenges at this time units are up and working properly
Spencer C.
Tech replaced thermostat and cycled heat and AC. System is heating properly at this time.
Jerry H.
Insulation on line voltage wires from disconnect to air handler was not in fitting all the way. Moved disconnect down to get insulation into fitting and resecured disconnect to 2x4. See before and after pictures.
Tyler T.
Tech washed and serviced units per service agreement, tech found no challenges at today’s visit, tech was un able to get inside home per customer request, tech left filters for customer, both systems are back up and running upon departure
Spencer C.
Customer stated heat will sometimes stay on once thermostat satisfies. They stated it has happened 2 times in 3 weeks. Tech found normal heat cycles but suspects a failed sequencer. Tech also quoted replacing the thermostat as that is another likely cause. Customer would like to see if it does it again before making a repair.
Joseph C.
Tech arrived and found system not running, after inspection tech found high voltage plug loose on blower motor tech plugged in fully system is now operating properly at this time.
Dawson M.
Tech serviced and cleaned unit. Tech found evaporator coil to be severely rusted but could not find any consistent leaks. Tech faced no other challenges this visit. Unit is heating and cooling efficiently. Tech recommends plasma air to reduce bacteria build up and improve air quality. Customer declined.
Romario T.
Tech replaced a 40/5 dual run capacitor under warranty per office.
Romario T.
Dust stated the system randomly stops producing heat at random times, tech did notice the thermostat not engaging the system to operate when it was either set to cool or heat even after a 5 minute delay. Tech removed the thermostat off the wall, inspected it and secured it back to the wall and now the thermostat makes an immediate call for heat or cool. Heat strip amp draw is good, delta T is good. Tech recommends replacing a faulty thermostat. Tech attempted to contact eagles properties to provide a quote and was unsuccessful. Estimate will be sent along with today’s invoice. Filter was replaced due to being dirty/partially clogged, which may contribute into lack of airflow which causes the limit switch to open and stop producing heat at times.
Dawson M.
Tech serviced and cleaned unit. Customer has a media filter and will need to be changed next visit (put in September 2024) Tech found compressor capacitor reading at 44/40. Tech could not replace this trip due to not having a 40 mfd capacitor on the truck. Unit is heating and cooling efficiently. Customer renewed PSA plan.
Dalton B.
Trane Condenser 5TWX7024A1000 (454B) Trane, XL 17-Heat Pump, 2 Ton, Heat Pump Quantity: 1 Trane Fan Coil 5TEM6B03AV21SA Trane, 5TEM6 (454B), 2.5 Ton, Air Handler Quantity: 1 Other Air Quality CUSTOM-29BJHR Plasma Air 602 Quantity: 1 Other Thermostats CUSTOM-9HQCG8 Honeywell - Wi-Fi VisionPRO® 8000 ( Trane Split Systems) Quantity: 1 Other HVAC Add-Ons CUSTOM-B4MXIT ICM SURGE PROTECTOR Quantity: 1 Other HVAC Add-Ons CUSTOM-CNLDTN BAYHTR1508 (Split System) Quantity: 1 Other HVAC Add-Ons CUSTOM-E5QS3T EZ Trap Quantity: 1 Other HVAC Add-Ons CUSTOM-MF3IRD Filter Dryer Quantity: 1 32x60 Drain Pan Quantity: 1 36X40 Pad Quantity: 1 Change Breaker JS Quantity: 1 EZ Trap Quantity: 1 Float Switch Quantity: 2 Foam Blocks (6) Quantity: 1 ICM Surge Protector Quantity: 1 Install New Drain Pan (32x60) 3T & Smaller Quantity: 1 Level Pad Quantity: 1 New Refrigeration Line Set Quantity: 1
Norman A.
I tightened up the male adapter on the cold side of the water heater.
Norman A.
Removed old water heater and installed new energy-efficient Rheem system. Verified proper connections for water and electrical supply. Tested for leaks and ensured proper operation. Customer advised on future maintenance. System functioning correctly.
Spencer C.
Tech found zone board receiving call for emergency heat but not sending aux heat signal to equipment side. Tech verified wiring and zone board setup. Tech ran zone board emergency heat test and found Emergency heat kicked in. Tech quoted replacing zone board. Tech also found system low on refrigerant and recommend leak search. Customer requested recharge. Tech found bypass damper has just an open and close damper motor and quoted replacing it with an adjustable damper. Customer does not want to move forward with other repairs at this time. Tech also recommended ESA plan. Tech added refrigerant and system is running heat pump heat only. Supply temp increased from 73 to 80 with 58 return and 29 degree outdoor temperature. System will not be efficient without zone board replacement.
Spencer C.
Tech found and repaired a burnt heat strip wire. Tech verified system is heating properly.
Amber W.
Incorrect PC board. Office placed order for proper board and will schedule install. Collected check and will hold until repairs are complete, per customer request.
Norman A.
50 gallon 240 volt water heater replacement
Caleb S.
Customer invested in a 2 ton Trane split Trane split heat pump and a WorryFree warranty Consultation Code: ENGNGR6M4 EQUIPMENT BUNDLE IN SYSTEM 1 Trane Condenser 5TWX7024A1000 (454B) Trane, XL 17-Heat Pump, 2 Ton, Heat Pump Quantity: 1 Trane Fan Coil 5TEM6B03AV21SA Trane, 5TEM6 (454B), 2.5 Ton, Air Handler Quantity: 1 ACCESSORIES IN SYSTEM 1 Other Air Quality CUSTOM-29BJHR Plasma Air 602 Quantity: 1 Other Thermostats CUSTOM-9HQCG8 Honeywell - Wi-Fi VisionPRO® 8000 ( Trane Split Systems) Quantity: 1 Other HVAC Add-Ons CUSTOM-B4MXIT ICM SURGE PROTECTOR Quantity: 1 Other HVAC Add-Ons CUSTOM-CNLDTN BAYHTR1508 (Split System) Quantity: 1 Other HVAC Add-Ons CUSTOM-E5QS3T EZ Trap Quantity: 1 Other HVAC Add-Ons CUSTOM-MF3IRD Filter Dryer Quantity: 1 INSTALLATION ITEMS IN SYSTEM 1 10 Year Parts 10 Year Compressor 10 Year Indoor Outdoor Coils 20 Year Heat Exchanger 2 Year Labor Quantity: 1 32x60 Drain Pan Quantity: 1 36X40 Pad Quantity: 1 Certified Heat and Coolin
Romario T.
2008 split heat pump system upstairs. Tech found the condenser fan motor operating, however, the inner bearings are showing signs of failure/seize up, during every start up, the motor does make a dry humming noise. Tech noticed the refrigerant lines after the outdoor txv freezing up, R22 refrigerant charge was checked and found it to be reading low on charge. Tech used a high sensitivity leak detector and only found a tiny leak in the back of the evaporator coil, not enough to leak over time. Due to high potential repair cost, filed supervisor was notified and will provide a solution.
Dawson M.
Tech serviced and cleaned units. Upon arrival techs nitrogen went out. Tech flushed drain lines with water. Tech found upstairs evaporator coil showing signs of rust. Tech could not find a consistent leak. Downstairs unit is heating and cooling efficiently. Before departure tech heard upstairs condenser making a loud humming sound and observed fan not spinning.
Dawson M.
Tech serviced and cleaned unit. Upon arrival tech did not have a 1x 20x25x1 filter. Customer will need it dropped off. Tech found inducer draft capacitor reading at 1.69/2. Tech also found evaporator coil to be severely rusted. Tech could not find a consistent leak. Unit is heating and cooling efficiently. Tech informed customer about ESA renewal. Customer renewed.