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Pinetops, NC Heating Air & Conditioning Services

Jackson and Sons has been serving the heating and air conditioning needs of Pinetops, NC residents and businesses since 1974.

Our reviews below from your neighbors in Pinetops, NC tell the story of our quality, dedication and commitment to customer service.

Recent Jobs and Reviews in Pinetops, NC

Rated 5.0 out of 5 stars based on 1 customer reviews

Customers say: The reviews exhibit a positive overall sentiment, with a significant number of reviews expressing satisfaction and praise for the services provided by Jackson and Sons. The positive reviews highlight aspects such as excellent service, polite and informative technicians, quality installations, and friendly and helpful office staff. The recurring themes in the positive reviews include professionalism, punctuality, and the ability to address customer concerns effectively. However, there are also a few negative reviews, which primarily focus on issues such as delayed response times, scheduling conflicts, and dissatisfaction with the quality of work. The negative reviews mention specific instances where customers experienced problems or were not completely satisfied with the services provided. Overall, the sentiment of the reviews is positive, with a slight inclination towards the positive side. The recurring themes in the positive reviews indicate that Jackson and Sons generally provides high-quality services and strives to meet customer expectations. However, it is important to note that the negative reviews should not be overlooked, and the company should continue to work towards improving its services and addressing any issues that may arise.

Our Local Reviews by City

Job Locations and Reviews

Jerry H.
Jerry H. Checked in
Dug out around drain line per inspectors request. See pics
Pinetops, NC 27864
David C.
David C. Checked in
4YCZ5024E1060A/VP8000/CO Detector
Pinetops, NC 27864
Caleb S.
Caleb S. Checked in
Customer invested in a 2 ton Trane gas pack and a WF warranty Consultation Code: ENG51RXZD EQUIPMENT BUNDLE IN SYSTEM 1 Trane Packaged Unit (XL15) 4YCZ5024E1060A Trane, XL15 Packaged Gas/Electric, 2 Ton, Packaged Unit Quantity: 1 ACCESSORIES IN SYSTEM 1 Other Thermostats CUSTOM-9HQCG8 Honeywell - Wi-Fi VisionPRO® 8000 ( Trane Split Systems) Quantity: 1 Other HVAC Add-Ons CUSTOM-F37KVN CO DETECTOR Quantity: 1 Other HVAC Add-Ons CUSTOM-5ZZ1CN Gas Regulator Quantity: 1 INSTALLATION ITEMS IN SYSTEM 1 10 Year Parts 10 Year Compressor 10 Year Indoor Outdoor Coils 20 Year Heat Exchanger 2 Year Labor Quantity: 1 41"x20" Hood (Trane) Quantity: 1 52x52 Pad Quantity: 1 Certified Heat and Cooling Load Calculation For Sizing of HVAC (Code) Quantity: 1 File All Warranties For Customer Quantity: 1 Install CO2 Detector Quantity: 1 Level Pad Quantity: 1 Maintain Clean Work Area Daily Quantity: 1 Permit and Inspection Quantity: 1 Reconnect Duct System Quantity: 1 Reh
Pinetops, NC 27864
Romario  T.
Romario T. Checked in
Found a failed stuck single stage shut gas valve, and multiple holes in the heat exchanger. 2003 model gas package unit. Tech informed the customer about the findings and requested a field supervisor to provide a solution. Gas pack was left off at the service disconnect for now. Customer requested a 20-30 minute call ahead before the field supervisor arrives.
Pinetops, NC 27864
Review
Derek was able to come out the same day as I called and identified my issue. Great technician
Johnny - Pinetops, NC 27864
Derek J.
Derek J. Checked in
Upon arrival tech was informed system outside was not coming on at all. Inspected and found standing pressure to be 45psi. Homeowner approved performing leak search. Tech found the screw cap on the back of the TXV to be cracked and leaking. After speaking with office and verified warranty tech emailed estimate to make repair. Homeowner will give office a call once ready to move forward. Condenser is currently left off at disconnect and Air Handler is running on Aux Heat.
Pinetops, NC 27864
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