Pikeville NC Heating & Air Conditioning Services
Local Reviews
for Pikeville, NC
Customers say: The reviews exhibit a positive sentiment, with a majority of customers expressing satisfaction with the services provided. The recurring themes include professionalism, expertise, efficiency, courtesy, and quality of work. Customers appreciate the technicians' ability to identify and resolve issues, their informative and helpful nature, and their respectful and polite behavior. The positive reviews highlight the technicians' knowledge, expertise, and ability to provide efficient and effective solutions. Additionally, customers mention the company's reliability, punctuality, and fair pricing. Overall, the sentiment is positive, with customers expressing gratitude and satisfaction with the services received.
Our Reviews by City
Aux heat failure
Fred - Pikeville, NC 27863
Great Service
Michael - Pikeville, NC 27863
Aidan did a great job.
Great service!
SKB - Pikeville, NC 27863
Took consideration by being tidy and never entered a room without knocking. Consistently courteous and respectful, saying please, thank you, sir, etc.
Excellent Service!
Brandon - Pikeville, NC 27863
Technician Ricardo was very knowledgeable and explained to us everything that was done during his visit. Highly recommended
Excellent service
Emmanuel - Pikeville, NC 27863
Excellent work
Heather - Pikeville, NC 27863
Professional excellence! Very detailed.
Vivian - Pikeville, NC 27863
Very professional. Explained everything in detail and answered all my questions.
Excellent service
Jason - Pikeville, NC 27863
Noah fixed the dryer. He explained what he did and we were happy with his work
Services
Paula - Pikeville, NC 27863
Excellent Service!
David - Pikeville, NC 27863
excellent service
Lynnnette - Pikeville, NC 27863
Excellent Top Notch Service
Great
Deborah - Pikeville, NC 27863
He was very polite and professional
Great service
Eddie - Pikeville, NC 27863
Great service. It’s techs like Nick that keep me with you. It was extremely cold but Nick cut no corners!
Delving into the problem until it is fixed.
Todd - Pikeville, NC 27863
Joshua was extremely diligent in diagnosing the problem and fixing it. Although it took 2 service calls for the issue to be resolved, he was very professional and had a positive attitude during the whole process. He also explained what his next steps would be if what he was doing did not work. Thanks for Everything
Benchmark Service
Kirk - Pikeville, NC 27863
Technician extremely knowledgeable and professional. Service is best in the industry and has been why I switched to Jackson and Sons.
Great service!
Catherine - Pikeville, NC 27863
Service efficient!
Johnnie - Pikeville, NC 27863
super
Alice - Pikeville, NC 27863
great service
Wonder service great price
Thomas - Pikeville, NC 27863
Great service!
Jessica - Pikeville, NC 27863
Maintenance Service
Patricia - Pikeville, NC 27863
Staff is courteous , knowledgeable, timely, efficient and the service is affordable service.
Great service!!
Macarius - Pikeville, NC 27863
Both guys were very nice and helpful!!
Outstanding service
Scott - Pikeville, NC 27863
Chris was awesome!
Excellent service
MOEN - Pikeville, NC 27863
Would definitely recommend Jackson and Son’s. Technician very knowledgeable and friendly.
Excellent service
Mary - Pikeville, NC 27863
Ricardo T.
Tech washed and serviced unit and found no challenges at this time.
Landen H.
Tech washed and serviced unit and found unit to be older with rusted evap coil but no leaks at this time tech tested and ran ac to insure to be cooling properly.
Landen H.
Tech washed and serviced unit and found unit to be 14 years old tech found evap coil to be rusted and corroded but no leaks at this time. Tech mega ohmed compressor and found to be in the green tech found no other challenges at this time unit is up heating properly after today’s visit.
Landon C.
Field supervisor provided estimate for replacement heat pump system.
Matthew L.
Decorative panel fell during storm onto liquidtite conduit between disconnect and mini split outdoor unit. Cracked conduit and ripped disconnect off the wall. Disconnect needs to be remounted and 5 feet of conduit replaced. Customer approved repairs. Tech remounted disconnect to the wall and replaced conduit. Found mini split condensate pump failed in July of last year. Customer uses system for heat mode only. Pump has not been replaced.
Dawson M.
Tech serviced and cleaned unit. Upon arrival tech found contactor making a loud buzzing sound and would not stay on when calling for heat. Tech found evaporator coil to be severely rusted but could not get a consistent leak. Tech also found compressor capacitor reading at 31.31/35. Tech recommends replacing capacitor. Tech also informed customer about PSA renewal. Customer declined all recommendations and PSA plan. Unit is heating and cooling efficiently.
Josh W.
Tech performed esa on one system and did not find any challenges with system at todays visit. System is back on and operating properly at this time.
Dawson M.
Tech serviced and cleaned unit. Upon arrival tech found heat strips break tripped. Customer stated he’s noticed aux heat has been running a lot. Tech found excessive bacteria growth inside blower. Tech pulled and cleaned. Tech also found Evaporator coil to be severely rusted. Tech believes a small leak is beginning to form(shown in video). Tech recommends plasma air to reduce bacteria growth inside blower. Before leaving tech noticed no air coming through vents. Tech opened blower door and found blower not spinning and putting off hot air. Tech turned breakers off before leaving. Tech found wire spliced. Tech wired back together and capped off with wire nut. Unit is heating with a delta t of 20.
Dawson M.
Tech serviced and cleaned unit. Next visit media filter will need to be changed (8/24). Tech found fan capacitor wires flipped from last technician. Tech flipped wires and now capacitor is wired correctly. Tech found compressor reading in the caution. Tech also found evaporator coil to be severely rusted but could not find any leaks. Tech informed customer about PSA renewal. Customer renewed. Unit is heating and cooling efficiently.
Dawson M.
Tech serviced and cleaned unit. Tech found condenser capacitor fan side reading at 7.34/5. Tech replaced with dual run 45/5. Tech faced no other challenges. Unit is heating and cooling efficiently.
Joseph C.
Tech arrived and found tripped breaker, after inspection tech found compressor has open windings, tech spoke with Wayne realty about challenges, tech left quote and they are going to call landlord to get approval.
Landen H.
Tech washed and serviced unit and found no challenges at this time (unit is newer) tech recommended plasma air to help prevent bacterial build up customer was not interested at this time. Unit is up cooling properly after todays visit.
Josh W.
Tech arrived and performed ptu on one system, tech did not find issues with system operation at this time. Tech did find both indoor and outdoor coils were completely covered in dust and debris. After cleaning tech noticed better airflow and temperatures throughout home. Tech spoke with customer about service agreement and customer said she would need to talk to her daughter. All is good at this time.
Aidan T.
— Tech replaced zone control board and confirmed proper operation of all 3 thermostats and auxiliary heat operation. System is operating normally at this time.
Landen H.
Tech washed and serviced unit and found no challenges at this time customer extended esa 1 sys 2 times a year.
Chris A.
Tech washed and serviced unit, found no challenge with unit at this time. Tech noticed well water pressure tank was tipped over under house and made customer aware (previous techs pictures show tank was standing before). Customer extended ESA, unit is holding a delta T of 23.
Josh W.
Tech arrived and found no power at air handler, tech found power to air handler was turned off, tech turned on power and tested system. System is back on and operating properly at this time.
Matthew L.
Thermostat wire next to outdoor unit is in poor condition. Tech recommends replacing small section of thermostat wire to prevent low voltage shorts. Tech also found 45uf compressor capacitor reading 9% weak and 40.8uf. Tech recommends replacing capacitor. Tech found 10uf blower capacitor reading 6% weak at 9.41uf. Tech recommends replacing capacitor. Braze joints at air handler are very poor. They don't appear to be leaking, but may in the future. Tech recommends redoing them. Tech performed preventative maintenance and checked system in each mode. Tech had to cut drain to access air handler. Emailed quotes.
Romario T.
Performed ESA under monthly plan on a split heat pump system and zoning. Tech serviced both pieces of equipment, cleaned the coils, checked electrical and flushed out drain line. System heats and cools properly and zoning system operates properly, no challenges found other than excessive dust particles near the reruns. Although The ultraviolet light is operating, tech recommended the customer to invest into a media filters or have a plasma air purifier installed for better dust control. Pamphlet was provided, customer will review it first prior to making a decision. We would need to return with 2-14x24x1 and 1-12x24x1 filters and have them replaced for the homeowners.
Romario T.
Tech replaced the indoor coil temperature sensors per previous tech diagnostics. 2 flash error still occurred, upon further testing, tech found the room temperature thermistor with a broken wire which is causing the 2 flash error code(room temperature thermistor/indoor coil temperature thermistor). Tech spliced the room temperature thermistor as a temporary repair until we can return with a room temperature thermistor. Tech did test heat and cool prior to departure for today. Tech did not collect for today due to the findings per office. Once the indoor room temperature thermistor (Mitsubishi mini split) arrives, we will collect for the sensor quoted out previously.
Juan R.
Install Carrier 5 Ton Heat Pump With Coil With WiFi Programmable Thermostat
C. Braxton B.
Tech cleaned and serviced unit tech found no challenges at this time unit is up and working properly also couldn’t not get pictures of crawlspace do to no entering blocked off customer did not want filter she gets them herself
Dawson M.
Tech serviced and cleaned unit. Upon arrival customer claims excessive dust in house. Tech recommends plasma air to reduce dust build up. Tech found compressor capacitor reading at 48.6/45 (not considered going bad but getting close to threshold). Tech faced no other challenges this visit. Unit is heating and cooling efficiently. Tech informed customer about PSA/ESA plan. Customer approved PSA plan. Mail invoice.
Matthew L.
On arrival, tech rediagnosed system. System is intermittent hot surface pilot lit ignition system. Confirmed failed rollout switch and bypassed for testing. Rollout is a 350 degree fahrenheit switch. Not truck stock. Tech called for heat and burners lit. Manifold pressure is 9.6" WC LP. Cycled heat again and it lit normally. Power cycled and lit multiple times. Tech did confirm challenge with flame dropping out due to gas valve shutting down. Tech replaced gas valve and had trouble with flames shutting off. Tech ensured pilot tube is clear, burners and flame rod are clean and manifold pressure is set at 9.5" WC. System is heating. Tech collected for repairs.
Tyler T.
Tech washed and services unit per service agreement, upon arrival tech found duel run capacitor to be testing below spec of compressor side system is rated for 70mfd tech found it testing at 62.0 mfd tech recommended replacement customer wants to wait to replace capacitor, the system is back up and running and holding a delta t of 20+ degrees