Jackson and Son specializes in professional, 100% guaranteed residential and commercial heating and air conditioning installation, maintenance tune-ups and repair services.
Read what your New Bern, NC neighbors say about our quality services, then call us at 919-734-9611 to schedule an appointment.
Recent Jobs and Reviews in New Bern, NC
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Job Locations and Reviews
Caleb S.
Emailed proposal to replace 3.5 ton SHP and to install a 1 ton mini split. Customer is going to speak with his wife and he will let us know once they make a decision.
New Bern, NC 28562
Chris M.
Customer wants a quote to connect gas line to tankless water heater…I will find out if the water heater was inspected.
New Bern, NC 28562
Matthew L.
Installed remaining surge protectors. All equipment have surge protectors now.
New Bern, NC 28562
Alex R.
Removed old water heater due to a rotting anode rod and replace the water heater with a new Rheem 50 gallon unit
New Bern, NC 28560
Alex R.
Removed powder room pop up and re sealed it into the sink. Replaced the tub spout in upstairs bathroom tub. As far as the leak from other upstairs shower, customer does not want to cut a hole in the ceiling below at this time to figure out exactly where the leak is coming from. There are some water stains on the corner of the drywall where the shower meets the drywall possible leak from shower curtain. Customer states they want to Monitor the leak at this time and call us back later if it gets worse. Theres also water stains in the attic space behind the leaking shower where the floor was wet.
New Bern, NC 28562
Joshua C.
tech returned to replace condensate pump in ultrasound room 1, dual run capacitor to on system 4B and OD fan capacitor on system 5B. All repairs tested and systems functioning properly at this time.
New Bern, NC 28562
Review
Jesse J.
Install Carrier 3 Ton Heat Pump With Coil With WiFi Programmable Thermostat With Carrier 2 Ton Heat Pump With Coil With WiFi Programmable Thermostat
New Bern, NC 28562
Kyle W.
Found Nest thermostat faulty unable to allow system to run in heat. System works properly with previous Honeywell thermostat installed. System is back up and running. Customer stated concerns with high levels of humidity within downstairs area. Crawlspace showing signs of moisture within floor joists, ducts, etc. Stated furnace/some ducts sweat during hot summer months. Crawlspace dehumidifier is recommended. Built estimate for both with and without receptacle installation. Invested in ESA (2) systems. Call to schedule 1st visit.
New Bern, NC 28562
Kyle W.
Performed Pre-Buy inspection on (1) Carrier Split Heat Pump. System is operating properly at this time. Inspection report stated concerns with condensation buildup around return grille/ceiling. Duct system is all in tact and insulated properly. Showing normal wear and tear with age. Recommend taping some areas of ducts shown in pictures, sealing around supply vents/return grille, insulating attic door and/or re-securing door. Also may consider insulating around return plenum in attic space where it meets ceiling to prevent sweating on metal. No signs of condensation at this time. Recommendations are maintenance related and do not affect operation of system.
New Bern, NC 28562
Romario T.
Customer was not aware that he had a gas furnace instead of a heat pump.
New Bern, NC 28560
Joshua C.
Performed CMA Full Service on 15 split heat pump systems and 4 mini split systems. Technician found all systems working properly and testing within spec. Technician also ensured auxiliary back up heat was working on all systems as well. Technician did have a couple of recommendations regarding a few outdoor systems. Those details can be found in the estimates. Challenge - Ultrasound room 1 - the condensate pump for this system is intermittently working. Tech would recommend replacing to avoid condensate water leaking into the ultrasound room. Estimate has been built for this as well.
New Bern, NC 28562
Review
Alex R.
Removed old water heater and replaced it with a new water heater.
New Bern, NC 28560
Matthew L.
Tech extended fresh air intake hard pipe to terminate 12 inches from the floor in front of the water heater burner. Tech used two elbows and two horizontal pieces of 8" pipe. See before and after pictures. Tech billed for repairs. Sent invoice to Kevin Clark per staff on site.
New Bern, NC 28562
Kenny C.
Performed ESA, no issues found at todays visit. Tech cleaned and serviced system. Homeowner declined renewing maintenance plan due to them possibly moving soon. Informed homeowner a estimate will be made if they change there mind.
New Bern, NC 28562
Alex R.
Found split fittings going into water meter. Removed split fittings and installed new fittings and pipe.
New Bern, NC 28562
Kenny C.
Performed ESA, no issues found at todays visit. Tech cleaned and serviced system, tech also installed a hard start kit to improve the life of the compressor after homeowners approval. System is back on and cooling at this time.
New Bern, NC 28562
Kenny C.
Performed ESA, no issues found at today’s visit. Tech cleaned and serviced system, recommended have surge protection installed. Homeowner stated she wants to hold off for right now.
New Bern, NC 28560
Bryce C.
Customer wants to check with bank for financing
New Bern, NC 28560
Josh W.
Tech performed esa on two systems, tech spoke with customer about age and condition of systems and informed customer of concerns, tech also informed customer of trane rebate program. Tech recommended replacement of both systems. Customer agreed and tech called in for field supervisor. Bryce is on site and taking over call. Tech completed rest of service with no other issues found.
New Bern, NC 28560
Matthew L.
Inspector came out and flagged gas water heater. Tamika Becton says inspector said that large sheet metal pipe behind water heater either should be moved to the other side of the closet or pipe should have two elbows installed and terminate near the floor. Tech got several pictures of closet layout. Tech gave customer the email address for service department. Tamika Becton 252-571-8072 contact on site for today. Left before tech. Point of contact for inspection report is Arcenia Nickels 252-649-4720. Tech asked Arcenia Nickels for a copy of the inspection report. Gave her service email to forward it. May need plumbing department to assess and make a proposal. Old 8" elbow is split at seam. Pipe terminates at the top of the water heater 60" off the floor. Inspector wants it terminated 12" off the floor. Sprinkler system piping is in the way. Vent pipe cannot just be extended to the floor due to sprinkler system. Need plumbing department to inspect all photos and follow up with rec
New Bern, NC 28562
Josh W.
Tech performed esa on system, Tech recommended adding hardstart and surge protector to system to help enhance compressor life and protect system from being damaged by excessive power surges. tech found no issues with system operation at this time.
New Bern, NC 28562
Bryce C.
Emailed potential home buyers proposal
New Bern, NC 28560
Logan P.
Tech performed service on amana split system. Added a union to access drain line to properly flush and clean system. Customer renewed maintenance plan Customer would like tech to come for future maintenance visits. Found no other challenges at todays visit.
New Bern, NC 28562
Matthew L.
Tech performed CMA inspection on eight split systems. Replaced all filters. Tech updated filter count by adding two 16*25*1 pleated filters, two 14*24*1 pleated filters, and three 20*25*1 pleated filters to filter count. During inspection, tech found the front Trane unit for vacant property has a failed 1/3 HP 1075 RPM blower motor. Power was off to AHU upon arrival. System is down. Tech recommends system replacement on 20 year old R22 split system. Put blower replacement estimate on ServiceTitan. Tech also found the older Carrier system for the back of the Cabinet shop to have a blank thermostat. Tech found 240 volts entering transformer and no low voltage leaving. Tech found low voltage fuse is not blown, but blower time delay control board does show corrosion. Repairs needed are a new transformer, blower relay, and modifying wiring to work with standard 911 relay. Tech recommends replacing older R22 split system over repairs due to age and expected lifespan. Customer approved bo
New Bern, NC 28562
Logan P.
Tech performed ptu on bryant split system. Customer agreed to esa maintenance plan. Delta t is within spec and customer is satisfied with todays visit and performance of unit. Found no other challenges at todays visit.
New Bern, NC 28562
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Response from Jackson & Sons:
Thank you so much for taking the time to leave us a 5-star review!
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