Jackson and Son specializes in professional, 100% guaranteed residential and commercial heating and air conditioning installation, maintenance tune-ups and repair services.
Read what your Mount Olive, NC neighbors say about our quality services, then call us at 919-734-9611 to schedule an appointment.
Recent Jobs and Reviews in Mount Olive, NC
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Job Locations and Reviews
Upon arrival tech was informed that air handler was not running. Inspected system and found the variable speed blower motor to be receiving power but not fulling spinning indicating a failed motor and module. After speaking with office Tech installed a single speed 1/2hp blower motor to get system back operational.
Tech serviced and cleaned unit. Tech faced no challenges this visit. Unit is heating and cooling efficiently. Tech recommends plasma air to prevent bacteria build up and improve indoor air quality. Customer is interested but needs time to think about it.
Tech serviced and cleaned unit. Customer uses own filters. Tech found evaporator coil showing signs of rust. Tech did a detailed leak search but could not find any leaks. Tech faced no challenges this visit. Unit is heating and cooling efficiently. Tech recommends plasma air to improve indoor air quality. Customer said he will have to do some research on it and he will call in.
Upon arrival tech was informed system was heating but would like it to be inspected. Tech checked over entire system, capacitors are reading within specs. Compressor, Outdoor fan and indoor blower are all within a good amp range. The evaporator coil does have signs of rust and Freon pressure are a little lower than recommended. Tech suspects there to be a potential Freon leak in system, will need to perform leak search to confirm. Informed homeowner of findings and that due to age of system we don’t recommend making refrigerant repairs but to replace system. Customer does have thermostat but wants to wait on having it installed. System is operational at this time.
Tech performed CMA Inspection on 4 rooftop gas packs, 1 split system, and 2 makeup air systems. Tech found no new challenges at this visit. Informed customer on existing challenges found on previous visits and will call office when ready to move forward.
Customer wanted to repair system. Need to return and replace defrost control board. Emailed customer proposal to replace system.
- Tech found corroded and failed defrost control board not executing defrost operation upon arrival. No response to force defrost. Tech confirmed ohm readings on coil and ambient sensors. Customer approved defrost control board part order. - Tech recommended a full system replacement on account of age (1996) and potential cost of repairs; turned over to field supervisor. System is operating at this time. Emailed invoice.
Tech returned to replace low pressure and high pressure switch. System is back operational at this time.
Tech serviced and cleaned unit. Tech found bacteria build up on the blower. Tech pulled and cleaned blower. Tech also found evaporator coil to be severely rusted. Tech did a detailed leak search but could not find a consistent leak. Tech also found uv light burnt out. Tech recommends uv bulb. Customer declined. Tech could only get a delta t of 20+ for heat.
Tech serviced and cleaned unit. Tech found coils drain lines were blocked from build up. Tech also found compressor reading in the caution. Tech faced no other challenges. Unit is heating and cooling efficiently. Tech recommended getting on the ESA plan. Customer approved monthly.
Tech serviced and cleaned unit. Tech faced no challenges (unit is a year old). Unit is heating and cooling efficiently.
Upon arrival tech began installed new evaporator coil and bi flow filter drier under full warranty. Pressure tested to 300psi with nitrogen and pulled vacuum down to 500 microns. Factory charged system with 12lbs of R410A Freon. Turned system on and found it would not run to an open high pressure switch. Bypassed to see if it would reset on its own with no success. Will need to return to replace high pressure switch.
Tech preformed preventative maintenance and serviced system. Tech found no challenges at this time. Customer invested in comfort plus plan renewal. System is up and running with a delta t of 24.
Tech preformed preventative maintenance and serviced system. Upon arrival, customer stated that they had been experiencing issues with allergies. Tech recommended Plasma Air to enhance indoor air quality. Customer did not invest at this time. System is up and running with a delta t of 25.
Tech washed and serviced unit and found no challenges at this time. Customer renewed PSA 1 system.
Tech found an outdoor coil too cold alarm on thermostat and customer stated there was an indoor coil alarm in the summer. Tech checked charge using the charge assist test on the condenser and found low charge. Tech leak searched and found a leaking evaporator coil. Tech verified a parts warranty. Tech charged system for now. Tech also replaced 3 media filters
Tech washed and serviced unit and found no challenges at this time.
Tech washed and serviced unit and found no challenges at this time.
Upon arrival tech was informed system was not heating. Inspected system and found it with a 2 flash fault for lockout no flame. Cycled power and system came on with a 8 flash fault for low flame sense. Pulled burner assembly out due to rust preventing flame sensor from coming out by itself. Saw no signs of cracks or breaks on flame sensor but a decent amount of carbon build up. Used wire brush to clean flame sensor, spark igniter and burners. Also patched hole on top of burner assembly from rusting. Turned power back on and system began running with no fault codes. Informed homeowner of findings with burner assembly and wants to hold off of replacing for now. System is back operational at this time.
Upon arrival tech was shown blank thermostat inside house. Inspected system and found it not getting line voltage at the unit or the disconnect boxes. Inspected main panel and 60amp breaker was failed not allowing power through due to main panel hot bus bar missing for 1 leg. Homeowner approved disconnecting wires from 60amp small shed breaker and wiring system temporarily until homeowner can contact electrician to make needed repairs. System is back operational at this time.
— Customer states system was not heating to satisfaction a couple of days ago. Dog at home sheds excessively. Customer has recently replaced air filter, states that old air filter was clogged and had collapsed. — Customer states that multiple companies came out over the summer. First company had stated that the system was low on refrigerant and added. Second company stated that first company had added too much refrigerant and recovered some back from system. — Operated system upon arrival and found a return temperature of 68 and a supply temperature of 85. Recommended performing a System Operation Test to check pressures, electrical components, etc. Customer gave approval to proceed with Operations Testing. — Compressor passed megohm test. Capacitors tested good. Evaporator coil is in need of cleaning, but found no major obstructions or restrictions to air flow. — Found continuity on heat strips and limit switches. Relays for heat strips activate with W circuit jumped; but heat str
Tech returned and replaced failed outdoor TXV and filter drier. Pressure tested at 360PSIG for 10 minutes with 0.7 drop. Pulled vacuum to 469 microns for 1 min with 12 micron drop. Charged 9.4lbs (9lbs 6oz factory charge) R-410A. System is operating normally a this time with pressures reading 92.5/334.7 and thermostat is satisfied at 70 degrees.
Tech performed preventative maintenance and serviced systems. Tech found a bad capacitor and a blown uv bulb. Customer invested in both. Systems are up and running with a delta t of 24 and 26.
Tech performed preventative maintenance and serviced system. Tech found excessive microbial growth on the blower wheel housing. Tech recommended installing plasma air kit to help prevent microbial growth and enhance indoor air quality. Customer didn’t invest at this time. System is up and running with a delta t of 19.
Tech replaced motor once replaced tech found compressor would not engage. Upon further inspection tech found low pressure switch tripped. Tech put gauges on and found 120 standing pressure. Tech leak searched and found a leak on the evaporator coil will need to be ordered and replace.
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.