Jacksonville NC Heating & Air Conditioning Services

Jackson and Sons has been serving the heating and air conditioning needs of Jacksonville, NC residents and businesses since 1974.

Our reviews below from your neighbors in Jacksonville, NC tell the story of our quality, dedication and commitment to customer service.

Recent Jobs and Reviews in Jacksonville, NC

Rated 4.6 out of 5 stars based on 9 customer reviews

Our Local Reviews by City

Job Locations and Reviews

Matthew L.
Matthew L. Checked in
Installed electro mechanical Tstat in unit to control heat strips to come on when below 40 degrees
Jacksonville, NC 28546
Logan P.
Logan P. Checked in
Tech performed service on (2) carrier split systems. As tech was performing service on upstairs unit, tech found auxiliary drain pan to be full of water. Tech fully cleaned/vacuumed drain line and installed algae tabs to help with drainage. Tech cleaned and vacuumed auxiliary drain pan and water is flowing outside. All ok at this time. Customer stated would like condensate pump for upstairs unit. Customer is interested in media filters but stated will install filters next visit. Customer also stated wanted tech to come back for future services. Delta t is within specification and customer is satisfied with todays visit. Found no other challenges at todays visit.
Jacksonville, NC 28546
Demarcus  M.
Demarcus M. Checked in
Frame In Existing Motorized Dampers And Repatch Sheet Rock Around Dampers To Meet State Inspectors Requirements
Jacksonville, NC 28546
Joseph C.
Joseph C. Checked in
Upon arrival landlord stated another company inspected system and stated it needed lots of repairs and had a major condensation leak. Tech inspected air handler and found no challenges, inspected spot of concern where bypass enters return and found it not sweating but may have been sweating in the past. Tech checked static pressure and found it to be testing to spec at .2 airflow and refrigerant pressures are good, drain line is not clogged and is draining properly, tech did find tenant had thermostat set to 66 and system was running continuously to try and hold temperature. Tech suspects this this is why ducts were sweating and tech recommended not setting it so low. Found no issues in condenser system is operating properly, spoke with landlord on finds and signed up for PSA.
Jacksonville, NC 28540
Percy M.
Percy M. Checked in
PERFORMED CMA INSPECTION ON 11 GEOTHERMAL SYSTEMS AND 1 MINI SPLIT SYSTEM. TECH COMPLETED A LEAK DETECTION SEARCH ON ALL EVAPORATOR COILS, THERE WERE NO LEAKS FOUND. TECH CHECK CAPACITOR RATINGS AND COMPRESSOR AND BLOWOR MOTOR AMPERAGE, ALL CHECKS WERE INSIDE THE RIGHT SPECIFICATIONS. TECH COMPLETED FILTER CHANGE OF ALL SYSTEMS. ALL SYSTEMS ARE PERFORMING PROPERLY AT THIS TIME.
Jacksonville, NC 28546
Romario  T.
Romario T. Checked in
AH-8 Tech replaced a blower relay board found by a previous tech. Tested blower operation and cool operation as well. System is operating. Today’s repairs were pre-approved.
Jacksonville, NC 28546
Joshua C.
Joshua C. Checked in
Performed CMA full service on 4 rooftop package units. There are a total of 7 on site, but only 4 are currently operating. Of the systems serviced today, RTU 3 is the only system with any major challenges. RTU 3 - compressor 2 on this system is shorted to ground. System is currently operating at half capacity. This will be apparent on days with prolonged heating or cooling needs. At time of testing, weather is mild and delta t is only getting to between 11-13 degrees. This is not enough temperature changeover to cope with high demand. Field supervisors office has an active proposal on this system and they are awaiting decision. All other systems tested are heating and cooling properly. No other challenges present. Note - RTUs 1,3 and 5 are not equipped with auxiliary back up heat. Filters - all filters changed and old ones disposed of.
Jacksonville, NC 28546
Spencer C.
Spencer C. Checked in
Tech found thermostat satisfied at 73. Tech tested all capacitors, drains and refrigerant pressures. Capacitors were good and drain pan is empty. Tech found low suction and low superheat indicating low airflow. Tech made sure coil was not blocked and filters were good. Tech found blower on the low setting and changed to high. Pressures are good now and superheat increased. 17 degree delta T. Tech found blower board and the area around has signs of corrosion. If any of that gets into the board, it can cause issues with the relay. Tech quoted blower board replacement. AHU 8. System is cooling properly at this time and has dropped from 73 to 72.
Jacksonville, NC 28546
Demarcus  M.
Demarcus M. Checked in
Day of Labor to Meet State Inspectors
Jacksonville, NC 28546
Luis R.
Luis R. Checked in
Tech found no low voltage to condenser. Upon further inspection tech found overflow safety switch was tripped due to clogged drain. Tech cleared out drain line and started to get good water flow outside. System is operating properly at this time. No charge due to recent maintenance.
Jacksonville, NC 28540
Caleb S.
Caleb S. Checked in
Emailed price to replace 3 ton split heat pump to customer. He is going to think about it and let us know.
Jacksonville, NC 28540
Kenny C.
Kenny C. Checked in
Performed ESA, tech cleaned and serviced system. No issues found at today’s visit. Recommended plasma air purifier
Jacksonville, NC 28540
Kenny C.
Kenny C. Checked in
Performed ESA, tech cleaned and serviced system. Tech installed hard start kit on system to improve life of compressor.
Jacksonville, NC 28546
Kenny C.
Kenny C. Checked in
Performed ESA, no issues found at todays visit. System is brand new still. Recommended surge protection, homeowner stated she will discuss recommendation with her mom.
Jacksonville, NC 28540
Kenny C.
Kenny C. Checked in
Performed ESA, upon arrival homeowner stated system would freeze up. After further inspection tech found system low on charge and performed a leak search. Tech found 2 leaks inside evaporator coil. Tech informed homeowner and would like a field supervisor email him repair versus system replacement. System is serviced and back on.
Jacksonville, NC 28540
Demarcus  M.
Demarcus M. Checked in
Install (3) Emergency Shut Off Switches To Existing Systems
Jacksonville, NC 28546
Kyle W.
Kyle W. Checked in
Found system completely frozen from evaporator coil, to compressor. Damper motors/zone board, and blower are functioning. Filters are extremely clogged and possibly could be cause of freezing. Offered fee for thawing ice in order to further diagnose. Opted to let fan only run for the day to thaw system, and will change filters and call back if needed.
Jacksonville, NC 28546
Demarcus  M.
Demarcus M. Checked in
Remove And Reinstall (8) Motorized Damperes Install (5) Emergency Cut off Switches To (5) Existing Units
Jacksonville, NC 28546
Matt C.
Matt C. Checked in
Tech performed esa on carrier split heat pump, found no challenges at todays visit.
Jacksonville, NC 28546
Kyle W.
Kyle W. Checked in
(Downstairs) found water leaking from male fitting connection at drain pan inlet due to metal drain pan threads with no Teflon tape added, and hairline crack from seeming to be over tightened. Replaced/sealed fitting and tested drainage several times with no further challenges. Uploaded video.
Jacksonville, NC 28546
Luis R.
Luis R. Checked in
Technician found compressor over amping rating for 25 rla it was 33 amp. Grinding noise in compressor internally. Technician suspects compressor is failing and shutting down due to internal overload. Due to age technician recommended replacing system. Will require 2 techs if repairs are made due to being in 10 ft ceiling.
Jacksonville, NC 28546
Wayne  T.
Wayne T. Checked in
2.5 TON GOODMAN PACKAGE HEAT PUMP
Jacksonville, NC 28546
Joseph C.
Joseph C. Checked in
Tech found unit #7 had clogged drain line, low on refrigerant and leaking through ceiling. Tech cleared drain and water out of secondary pan, got refrigerant pressures up to spec. Tech found bottom of air handler had condensation dripping onto drain pipe and then dripping onto insulation, tech cleared wet insulation out and spread dry in tech recommended replacing whole section of drywall.
Jacksonville, NC 28546
Landen  H.
Landen H. Checked in
Tech washed and serviced unit. Tech found fan motor to be pulling higher amps than recommended. Fan was rated for .9 amps and was pulling 1.35 amps. Tech informed customer of fan motor pulling higher amps. Tech found UV Bulb to be blown. Tech recommended new bulb. Customer invested in new bulb and ESA renewal. Customer changes and uses their own filters. System is up and running with a delta t of 21.
Jacksonville, NC 28546
Joseph C.
Joseph C. Checked in
Tech returned system does have power now but compressor isn’t running, after inspection tech found compressor extremely hot in internal overload. Tech check run capacitor and hard start both tested to spec, system standing pressure is 235psi. Will have to let compressor sit and cool due to location of it. Tech turned power off and informed Anderson Scott will need to schedule to come back out. GSHP#6
Jacksonville, NC 28546
Review
Excellent and timely service
Hibbett - Jacksonville, NC 28546
Review
Very professional! Got a call to let me know that the technician was on his way. When he arrived he did a thorough inspection of the air conditioning unit and then shared his findings and recommendations to fix the problem. I appreciated that he gave me a recap of his work and that he cleaned up after himself and wore shoe covers the entire time he was in the house. Super impressed with the customer service and quality of work!
Ada - Jacksonville, NC 28546
Review
There is no HVAC company like Jackson & Sons! Top tier after hours, emergency, and follow up professional HVAC service! Specifically, Matthew is amazing and completely through. He always assesses the situation factually scientifically and accurately. Matthew aggregates all the data and facts and applies logic in servicing our HVAC issues. We appreciate the timely affordable and loyal HVAC service Jackson & Sons provides and has provided us for all of our properties for years. Thank you!
ARENCIBIA - Jacksonville, NC 28546
Review
Great service but it cost me around $477 to replace a $26 capacitor for 20 minutes of work.
Thomas - Jacksonville, NC 28540
Review
Kyle was very friendly and straightforward
William - Jacksonville, NC 28546
Review
Luis was awesome and very professional.
Brian - Jacksonville, NC 28546
Review
Great service
Guiying - Jacksonville, NC 28546
Review
Tyler provided excellent service
GUIYING - Jacksonville, NC 28546
Review
Tyler, our family thanks you for your diligence and thorough repair of our TRANE HVAC. Knowledgeable methodical and personable throughout several hours of 90 degree weather ending in mission accomplished!!! I will call JACKSON AND SONS INC for all future HVAC needs!
Freddy - Jacksonville, NC 28546

Dependable Service Throughout Eastern NC

When you need heating or air conditioning repairs, maintenance or system replacements, you need a company you can count on for dependability and quality service. Contact us at Jackson & Sons at 919-734-9611. Our professional team of technicians look forward to providing energy efficient and cost effective solutions to keep your home or business comfortable at all times.

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Why Jackson & Sons

Licensed, Bonded & Insured
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Same Day Repairs
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