Jackson and Sons has been serving the heating and air conditioning needs of Jacksonville, NC residents and businesses since 1974.
Our reviews below from your neighbors in Jacksonville, NC tell the story of our quality, dedication and commitment to customer service.
Recent Jobs and Reviews in Jacksonville, NC
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Job Locations and Reviews
Romario T.
Tech replaced thermostat wire based on previous tech’s diagnostics, from thermostat Mount plate, to air handler to the condenser. Tested defrost cycle, blower and heat pump. Tech set thermostat temperature to 72 degrees per customer request. No further shortages were duplicated
Jacksonville, NC 28546
Review
Ricardo T.
Tech found primary overflow holding water due to maintenance tech attempted to reset switch but would not reset. Customer asked if we can reschedule safety switch installation. Tech bypassed primary switch.
Jacksonville, NC 28540
Ricardo T.
Upon arrival thermostat was blank tech found fuse blown. Tech replaced fuse and found no wires on condenser or airhandler to be chaffed. Tech cycled system with no problems. System instantly blew fuse on e heat. Tech narrowed down to be thermostat wire. Manager app
Jacksonville, NC 28546
Ricardo T.
Tech washed and serviced unit and found no challenges at this time. Customer left during service tech not able to check delta t
Jacksonville, NC 28540
Kyle W.
Void
Jacksonville, NC 28544
Romario T.
System #7 Found a short at the outdoor condenser, wires were rubbing in 3 different places. Tech corrected low voltage wires rubbing and tested heat and aux afterwards. Fuse was replaced as well. System is back operating. Manager on site approved today’s repairs.
Jacksonville, NC 28546
Percy M.
PERFORMED CMA FULL SERVICE ON 10 SPLIT SYSTEMS. TECH CHECKED FAN,COMPRESSOR AND BLOWOR MOTOR AMPERAGE, ALL AMPERAGE CHECKS WERE INSIDE CORRECT SPECIFICATIONS. CLEANED ALL EVAPORATOR COILS, CONDENSER COILS AND OUTSIDE CONDENSER CABINETS. FLUSHED ALL DRAIN LINES AND ADDED CONDENSATE TREATMENT TABLETS TO ALL DRAIN PANS. ALL SYSTEMS ARE HEATING PROPERLY AND HAVE A DELTA T OF 20 DEGREES OR HIGHER, AND ALL THERMOSTATS ARE FUNCTIONING PROPERLY. TECH WILL RETURN FOR FILTER CHANGE. THERE ARE PICTURES AND A PERFORMANCE REPORT ATTACHED TO THIS INVOICE. TECH COMPLETED FILTER CHANGE. DURING FILTER CHANGE VISIT TECH FOUND SPLIT SYSTEM #7 OFF ATTHERMOSTAT, TECH FOUND BLOWN 5 AMP FUSE IN AIR HANDLER, TECH CHANGED FUSE BUT NOTICED WHEN YOU BRING POWER BACK ON TO SYSTEM FUSE BLOWS AGAIN. FUSE KEEPS BLOWING DUE TO A WIRE SHORT, TECH WAS NOT ABLE TO FIND CAUSE OF ISSUE. THERE WILL BE ANOTHER TECH OUT IN A COUPLE OF DAYS TO FURTHER DIAGNOSE PROBLEM WITH SPLIT SYSTEM #7.
Jacksonville, NC 28546
Derek J.
Upon arrival tech was shown thermostat. VP8000 had a temp sensor error display, removed faceplate from wall and installed and error went away. Started system and everything came on. Informed customer of finding and they stated there was a power flicker the day before issue started. Showed customer how to reset if issue occurs again but if it continues to call the office. System is back operational at this time.
Jacksonville, NC 28540
Amber W.
Installed control box for heat strips in 10 ton package unit. Need 125 amp fuses for disconnect. Heat strips working. System shut down with smoke test.
Jacksonville, NC 28540
Bryce C.
Customer though mini split pricing was going to be much cheaper. Does not want to do anything at this time
Jacksonville, NC 28540
Romario T.
RTU# 4, 6, 2 are all off and secured with zip ties to prevent tuning them on due to major challenges present. Findings were found during CMA and needed to further diagnose the system. RTUi#4 -has 3 fuses missing, system is voided on R22, a leak repair appears to have been performed in the past by another company, access door covers are in bad condition, thermostat wire has exposed copper due to age, belt adjustment is needed and AX52 belt is warped which would need to be replaced, compressor is reading bad based on the megohmmeter meter, which indicates electrical failure of the compressor is expected, crankcase heaters are bad and currently are disconnected, system replacement is encouraged due to possible high repair bills. RTU# 6- has 3 fuses missing, r22 compressors reading electronically bad, one circuit is voided on R22 refrigerant, the other circuit has some R22 refrigerant but not much, major leaks are within the system. Thermostat wiring would need to repaired due to exposed
Jacksonville, NC 28546
Matthew L.
Installed electro mechanical Tstat in unit to control heat strips to come on when below 40 degrees
Jacksonville, NC 28546
Logan P.
Tech performed service on (2) carrier split systems. As tech was performing service on upstairs unit, tech found auxiliary drain pan to be full of water. Tech fully cleaned/vacuumed drain line and installed algae tabs to help with drainage. Tech cleaned and vacuumed auxiliary drain pan and water is flowing outside. All ok at this time. Customer stated would like condensate pump for upstairs unit. Customer is interested in media filters but stated will install filters next visit. Customer also stated wanted tech to come back for future services. Delta t is within specification and customer is satisfied with todays visit. Found no other challenges at todays visit.
Jacksonville, NC 28546
Demarcus M.
Frame In Existing Motorized Dampers And Repatch Sheet Rock Around Dampers To Meet State Inspectors Requirements
Jacksonville, NC 28546
Joseph C.
Upon arrival landlord stated another company inspected system and stated it needed lots of repairs and had a major condensation leak. Tech inspected air handler and found no challenges, inspected spot of concern where bypass enters return and found it not sweating but may have been sweating in the past. Tech checked static pressure and found it to be testing to spec at .2 airflow and refrigerant pressures are good, drain line is not clogged and is draining properly, tech did find tenant had thermostat set to 66 and system was running continuously to try and hold temperature. Tech suspects this this is why ducts were sweating and tech recommended not setting it so low. Found no issues in condenser system is operating properly, spoke with landlord on finds and signed up for PSA.
Jacksonville, NC 28540
Percy M.
PERFORMED CMA INSPECTION ON 11 GEOTHERMAL SYSTEMS AND 1 MINI SPLIT SYSTEM. TECH COMPLETED A LEAK DETECTION SEARCH ON ALL EVAPORATOR COILS, THERE WERE NO LEAKS FOUND. TECH CHECK CAPACITOR RATINGS AND COMPRESSOR AND BLOWOR MOTOR AMPERAGE, ALL CHECKS WERE INSIDE THE RIGHT SPECIFICATIONS. TECH COMPLETED FILTER CHANGE OF ALL SYSTEMS. ALL SYSTEMS ARE PERFORMING PROPERLY AT THIS TIME.
Jacksonville, NC 28546
Romario T.
AH-8 Tech replaced a blower relay board found by a previous tech. Tested blower operation and cool operation as well. System is operating. Today’s repairs were pre-approved.
Jacksonville, NC 28546
Joshua C.
Performed CMA full service on 4 rooftop package units. There are a total of 7 on site, but only 4 are currently operating. Of the systems serviced today, RTU 3 is the only system with any major challenges. RTU 3 - compressor 2 on this system is shorted to ground. System is currently operating at half capacity. This will be apparent on days with prolonged heating or cooling needs. At time of testing, weather is mild and delta t is only getting to between 11-13 degrees. This is not enough temperature changeover to cope with high demand. Field supervisors office has an active proposal on this system and they are awaiting decision. All other systems tested are heating and cooling properly. No other challenges present. Note - RTUs 1,3 and 5 are not equipped with auxiliary back up heat. Filters - all filters changed and old ones disposed of.
Jacksonville, NC 28546
Spencer C.
Tech found thermostat satisfied at 73. Tech tested all capacitors, drains and refrigerant pressures. Capacitors were good and drain pan is empty. Tech found low suction and low superheat indicating low airflow. Tech made sure coil was not blocked and filters were good. Tech found blower on the low setting and changed to high. Pressures are good now and superheat increased. 17 degree delta T. Tech found blower board and the area around has signs of corrosion. If any of that gets into the board, it can cause issues with the relay. Tech quoted blower board replacement. AHU 8. System is cooling properly at this time and has dropped from 73 to 72.
Jacksonville, NC 28546
Demarcus M.
Day of Labor to Meet State Inspectors
Jacksonville, NC 28546
Luis R.
Tech found no low voltage to condenser. Upon further inspection tech found overflow safety switch was tripped due to clogged drain. Tech cleared out drain line and started to get good water flow outside. System is operating properly at this time. No charge due to recent maintenance.
Jacksonville, NC 28540
Caleb S.
Emailed price to replace 3 ton split heat pump to customer. He is going to think about it and let us know.
Jacksonville, NC 28540
Kenny C.
Performed ESA, tech cleaned and serviced system. No issues found at today’s visit. Recommended plasma air purifier
Jacksonville, NC 28540
Kenny C.
Performed ESA, tech cleaned and serviced system. Tech installed hard start kit on system to improve life of compressor.
Jacksonville, NC 28546
Kenny C.
Performed ESA, no issues found at todays visit. System is brand new still. Recommended surge protection, homeowner stated she will discuss recommendation with her mom.
Jacksonville, NC 28540
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