Goldsboro NC Heating & Air Conditioning Services

Tech found blower motor locked up and a failed capacitor. Tech tested replacing capacitor and found the blower turned on but was very noisy and over amping. Tech quoted replacing motor, customer approved. Tech replaced blower and found system heating and verified aux heat works by jumping out at the unit. Tech found thermostat was not calling for emergency heat with a large difference in set point and actual. Tech could not locate the manual to check settings. Thermostat buttons are very hard to push as well. Tech quoted replacing thermostat as well. Customer anpproved thermostat replacement and invested in ESA. 88 degree supply with just the heat pump running. Tech does not have thermostat at this time and will need to return to replace it.

Customer reported system icing up. Tech found failed 1/6 hp 825 rpm fan motor. Tech also found 40/5uf ca reading 7% weak and FAN side is 10% weak. Bryce is running mandatory. Customer opted to repair.

- Tech found 60A breaker in disconnect box for 2023 system (different system from previous visit) tripped. Examined heat strips and ran system for 5 minutes, observing breaker overheating. - Replaced breaker and tested operation for 10 minutes with heat strips running. Observed no further challenges during this visit. System is operating normally at this time. No charge under contractor warranty.

Provided customer with system replacement quote as well as repair quote. Customer opted for repair. Recommended replacement due to age and condition of system

Found heat strips not running with a call, control board was receiving call but not supplying call to relay. Bypassed board for now to get heat strips running. Customer approved repair estimate. Need to order board and return to replace.

-Customer states that upstairs (Trane) system had severe vibrations and was out of balance at condensing unit. System was turned off at thermostat upon arrival. -Turned system off at thermostat and found noticeable vibration at tops of unit. Unit ran very briefly, then cut off with a fault code of 5 flashes (soft lockout). -Found vibration was caused by a significant amount of ice frozen to one side of the outdoor fan motor blades. Melted ice with warm water from customer and vibration has gone away. -Observed system operate without challenge after thawing fan blades. System operating with a supply temperature of 97 in heat mode and 112+ with auxiliary heat. -Customer inquired about replacement of a capacitor recommended at last service. Goodman unit tested good at this visit, with a reading of 32.05/30 mfd. -Collected for residential house call.

Found a broken pipe behind the water heater. Remove the water heater replaced the broken section of pipe with new pex and reconnected then reinstalled the water heater.

Upon arrival tech was informed system was not heating anymore. Inspected system and found condensation fan motor had failed and breaker for heat strips failed. Tech had field supervisor come out to go over options due to age of system and being R22 Freon. Tech replaced breaker per field supervisor request to get system heating for now with emergency heat.

Provided new system quote for customer. Invested in new system

Found a bad 60amp breaker for the heat strips, only 120v. Customer approved replacing the ITE breaker. Tech tested heat mode afterwards and acquired a 107 degree supply temperature. Tech tested defrost and tech noticed an extended defrost cycle even tho the lines were not cold on the system but it did return to normal heat mode afterwards. Defrost board could be getting stuck in defrost. Customer will monitor the system for its performance for now and will call us if needed to replace the defrost board with the sensor. Estimate will be on file.

Mrs Borden reported unusual noise from gas heater. Also reports long run times. House was 78 degrees on arrival and heater was heating. Left propane tank is 40% full. Right tank is 30% full. Manifold pressure to burner is just under 10" wc. Cycled heater multiple times and inspected it fully. Heater is vintage and has a standing pilot, but pilot stayed lit and tech could not duplicate any challenges. Billed housecall per office.

(2018 Bryant Gas Pack) - Tech found obstructed pressure switch inlet upon arrival from rodents. - Noted corroded burners and recommended cleaning; customer approved needed repairs. - Cleaned burner assembly and pressure switch tube. Recommended premium service agreement; customer opted to postpone. System is operating normally at this time.

-Customer states system was not heating to satisfaction. Customer’s son had come and reset system breakers prior to technician arrival. -System was heating upon arrival. Found a return temperature of 57 at thermostat location. Supply temperature of 80 with only heat strips running. -Location has had problem with older style FPE circuit breaker in the past. Recommendations were previously made to have an electrician replace the breaker and/or providing options for upgrading the electrical equipment. -Went in crawl space to verify no shorts in high voltage wire. Confirmed continuity on all heat strips, fuse links, and heat strip sequencers. -Found outdoor unit not running. System high pressure switch was breaking call to contactor. Bypassing high pressure switch enables contactor to run, and pressures are within tolerance. High pressure switch was cutting low voltage with a standing pressure of 100 psi. Provided estimate to replace high pressure cut off switch. Provided customer wit

System was heating on arrival. Mrs Dickenson reports it was not heating correctly last night and this morning, but she shut it off around lunch today and it went back to heating. Tech found gas pressure slightly high. Tech ensured it was set to 3.5" WC. Tech could not duplicate any major issue. Tech recommends having system serviced. It has been one year. Scheduled next maintenance for the 29th first thing in the morning. Please print and mail paper copy.

Found defrost pin set to test mode causing system to continuously defrost when ambient temp is cold enough to close sensor. Placed pin on 60 and tested system operation. System is heating properly. Customer invested in PSA.

Tested the system in heat mode, thermostat was set at 76 degrees, tech removed eco mode from thermostat and tested 1st and 2nd stage of heat pump and both stages of heat strips. Temperature reached 81 degrees throughout visit, breakers are good and heat strip amp draw as well. No challenges found at this time. Tech advised the homeowner to monitor the system for any abnormalities on the system and to call us if needed. Tech did educate the homeowner about how defrost cycle operates.

Customer claims they had no hot water coming through the tankless water heater in the morning but they do have water coming through the water heater right now and the water heater is working properly. The lines are insulated from the water heater all the way to the crawlspace. I taped up a few more joints on the insulation for the water heater piping. ( pipes were frozen in the am )

Found system running, but heat strips not. Cutler and Hammer 60 amp breaker was tripped. Tech reset breaker and monitored heating operation. Wanda at REA approved replacing heat strip breaker by phone. Tech tested new 60 amp breaker. Did not send email per office instructions.

Tech found heat strip breaker and subpanel breaker tripped. Tech found heat strip terminal block melted and L1 and L2 wires touching. Tech connected wires with a slip bolt per office and verified system back heating properly.

Found one of two 60 amp time delay fuses blown at service disconnect of air handler. Replaced fuse and tested system for any causes of blown fuse. System is back up and heating.

Sold

Customer had a frozen line to the water heater, preventing the water heater from turning on. no other problems found heater is currently working

Found a burnt heat strip wire on the bottom of the contactor. Wire was not connected, just making bare minimum contact, heat was generated and burnt the wire. Tech corrected the wire under service warranty due to recent ESA visit. Tech removed ice from the condenser and tested defrost. Defrost board was found faulty, tech recommended replacement and homeowner requested a paper copy of the estimate to have it sent over to his home warranty. System was left heating but did informed the homeowner that the system is liable to freeze over due to a faulty defrost board.

Tech found air handler breaker was off and not tripped. Tech flipped breaker and found normal operation. Tech verified system is heating properly. Not interested in esa

Tech found no gas pressure entering gas pack. Removed regulator to confirm gas pressure to shutoff. Gas line has normal gas pressure. Tech diagnosed failed regulator not allowing natural gas pressure to unit. Customer approved repair. Tech repaced failed regulator and tested low stage and high stage. Soap bubbled connections. Check will be good to cash tomorrow. Maintenance scheduled. After repair, tech noticed an exterior water pipe burst. Tech helped customer shut off water to the house. Customer has her own plumber out tomorrow.