Faison NC Heating & Air Conditioning Services

Customer invested in a 3 ton Trane gas pack for kitchen area Consultation Code: ENGJK12XH EQUIPMENT BUNDLE IN SYSTEM 1 Trane Packaged Unit (XL15) 4YCZ5036F1070A Trane, XL15 Packaged Gas/Electric, 3 Ton, Packaged Unit Quantity: 1 ACCESSORIES IN SYSTEM 1 Other Air Quality CUSTOM-29BJHR Plasma Air 602 Quantity: 1 Other Services CUSTOM-0M1HWW ESA Quantity: 1 Other Thermostats CUSTOM-9HQCG8 Honeywell - Wi-Fi VisionPRO® 8000 ( Trane Split Systems) Quantity: 1 Other HVAC Add-Ons CUSTOM-F37KVN CO DETECTOR Quantity: 1 Other HVAC Add-Ons CUSTOM-5ZZ1CN Gas Regulator Quantity: 1 INSTALLATION ITEMS IN SYSTEM 1 10 Year Parts 10 Year Compressor 10 Year Indoor Outdoor Coils 20 Year Heat Exchanger 2 Year Labor Quantity: 1 52x52 Pad Quantity: 1 Certified Heat and Cooling Load Calculation For Sizing of HVAC (Code) Quantity: 1 File All Warranties For Customer Quantity: 1 ICM Surge Protector Quantity: 1 Install CO2 Detector Quantity: 1 Level Pad Quantity: 1 Maintain Clean

Tech removed draft and burner assemblies on the kitchen gas pack to replace the draft assembly, igniter, and flame sensor. Upon further inspection of the heat exchanger through the inlets, tech advised customer of urgent safety concerns due to very poor condition and recommended replacing the system. Customer requested estimate to replace; turned over to field supervisor Caleb. Customer stated the home had a strong gas scent and requested tech to inspect the downstairs gas pack under the deck. Tech found no signs of a gas leak or a cracked heat exchanger. Confirmed no gas through gas valve when not in the open position and leak search all the joints within the unit. Recommended customer contact a gas company to further diagnose. Did not perform any repairs during this visit. Left power and gas off at both systems.

*Downstairs Gas Pack* Tech found failed draft inducer, bad rust/corrosion on fire wall and heat exchanger, corroded flame sensor, igniter, and burners. Noted dirty indoor and outdoor coils; system is in need of a full service. - Advised customer of findings, recommending replacement of the inducer assembly, flame sensor, and igniter, as a minimum to get the system operational. Will have to order the parts. Recommended a system replacement on account of age and costly repairs. - Customer opted to proceed with the recommended repairs and will contact the office if another conclusion is reached. Customer declined field supervisor quote at this time, relaying that the upstairs system will preferably be replaced before the downstairs system. Left power off at disconnect until repaired.

This house needs to be 100% re-piped under the entire house, drainage, and water supply. This house has PVC with rubber automotive hoses, connecting to galvanized risers up in the walls. House also needs a new shower valve installed.

Found main panel 30A breaker tripping due to high voltage short/melted wiring entering disconnect from house. Customer will be calling electrician to run new wiring from main panel to disconnect. Built estimate for ESA maintenance.

Found 624 thermostat reset to conventional settings. Corrected setting for heat pump operation and cycled system/tested defrost with no challenges. Changeover of 22. System does not have heat strips. Invested in PSA (1) system. Schedule 1st visit.

Tech dropped off case of filters at the door.

Tech found aux heat was engaged at thermostat and pulled in but no voltage to breaker for heat strips. Tech found breaker in main panel off.tech reset breaker and made sure connection is tight. Tech found heat strips amps are within specs. 40 amps. Tech informed customer on findings and found no other issues at this time.

Performed full service CMA on two package heat pumps. Tightened blower belt on unit 1, found no further challenges.

Tech washed and serviced unit. Tech found no challenges at today’s visit. Customer got home during service but had to leave again. Tech called customer to recommend extending PSA, customer wants office to call tomorrow but is planning on extending. Customer is also interested in replacing thermostat, customer left some estimates. customer provided filters. unit is cooling with a delta T of 18.

Customer purchased thermostat over counter

Gave estimate on LP tankless water heater and run gas line. Chris will get them price on electrical tankless, confirmed location on were they would like tankless system located.

Incorrect blower motor was sent. Will need to return with correct motor and replace.

Customer got declined through GoodLeap. She is going to speak with relatives to see if someone can co-sign.

Tech performed preventative maintenance and serviced system. Tech found no issues at this time. Customer wasn’t home to check delta t or get signatures.

Tech performed preventative maintenance and serviced system. Tech found no issues at this time. System is up and running with a delta t of 20.

Found variable speed blower motor has failed. Need to order and return to make repairs. Customer approved warranty pricing.

Tech performed preventative maintenance and serviced system. Tech recommended installing a hard start kit to lower compressor amps and prolong life of the compressor. Customer would like to have the hard start kit installed in about a month. System is up and running with a delta t of 20.

Tech performed service on trane package unit. Tech recommended plasma air purifier. Customer is very interested but homeowner had to leave so could not install today but stated next maintenance visit will decide to get plasma air purifier. Tech changed filters inside house but did not check delta t as homeowner left. Customer stated wants tech to come next visit to install plasma and do next service. Found no other challenges at todays visit.

Upon arrival tech was informed of black substance on the dryer beside the vent. Upon further inspection tech found supply vent had same substance and flex duct. Tech informed customer on condition on duct with bacterial substance. Tech informed customer on plasma pure air customer is very interested in and will call back at the end of the month to get plsam. Tech also cycled and found system cooling properly and heating properly tech spoke with esa tech and was informed system was short cycling on heat mode. Tech tested system on heating and system never short cycled. High side did climb very slowly but adjusted itself with run time. System is operating properly at this time.

Tech performed service on trane package unit. As tech was beginning service, found unit to be cutting off and on. Tech checked amps on compressor contactor, amp draw was exceeding specification. Tech called in office about situation. Office called demand tech to come further diagnose issue. Tech did not maintenance outside unit due to underlying issue with unit and stated will return to finish maintenance. Customer also stated that “black stuff” is on her walls and around dryer. Tech talked to joy in office about situation. Tech replaced 20x25x3 media filter. Customer renewed maintenance plan. Customer stated she would prefer tech to come for future services.

Tech performed preventative maintenance and serviced system. Tech found upstairs evaporator coil to be excessively dirty. Tech recommended uv light kit to help prevent microbial growth and increase system efficiency. Customer is interested in uv light kit and will call when ready for us to install. Customer didn’t have water spigot outside. Tech cleaned coils with coil gun. Tech cleaned system with wipes. Both systems are up and running with a delta t of 18 and 19.

Tech performed preventative maintenance and serviced system. Tech completed megohm test and found compressor to ohm in the caution. Tech recommends hard start kit to lower start amps and preserve the life of the compressor. Tech also found excessive microbial growth on evaporator coil and blower. Tech recommends UV light and plasma air installation to help prevent microbial growth, enhance system efficiency and indoor air quality. Tech tried to contact customer via phone and could not contact customer. Tech left voicemail for customer to call tech back. Customer was not home during service. Tech was unable to check delta t or receive signatures. System is up and running.

Checked and labeled breakers for PHP. 60 amp for heat strips and 30 amp for AC. See pics

Unit 8 has correct fuses and breakers for both condenser and air handler