Jackson and Sons has provided full-service residential and commercial heating and air conditioning installation, maintenance tune-ups and repair services in Dunn, NC since 1974.
Read our reviews to learn why your neighbors call us first for their home and business comfort needs in Dunn, NC, then call us at 919-734-9611 to see what we can do for you.
Recent Jobs and Reviews in Dunn, NC
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Job Locations and Reviews
-Replace ECM Blower motor on RTU-06 per prior approval. Cleaned blower wheel & confirmed operation of system in cooling and heating modes. Reset thermostat as appropriate.
—--Performed CMA Filter Change on 19 Rooftop Gas Package units at Main Building. Filter change reports provided with pictures of evaporator coils. Facility Manager states 9 Gas Packs at rooftop above Store/Outlet are not on Service Contract, as well as 1 Carrier Package unit above Store “outdoor” showroom. -Rooftop Gas Package 3: Prior service notes stated bare/exposed wires at capacitor. -Rooftop Gas Package 4: Prior service notes stated spark ignition fails. -Rooftop Gas Package 5: Prior service notes stated spark ignition fails. -Rooftop Gas Package 9: Prior service notes stated low refrigerant. -Rooftop Gas Package 14: Prior service notes stated inducer draft motor fails. -Rooftop Gas Package 17: Prior service notes stated blower motor fails. -Rooftop Gas Package 18: Diagnosis of large condenser coil leak was provided at service call April 5, 2024. Facilities Manager states repair has been made by others. -Did not verify current state of above Gas Pack notes, based on Filte
Tech performed esa on two systems, tech found no issues with systems at this time. Tech cut both systems back on after completion of maintenance and both systems are back on and operating properly at this time. Tech spoke with customer about renewal and customer
Tech performed esa on two systems, Tech found uv bulb blown on gaspack and recommended replacement. Customer approved, tech found no other issues with either system at this time. Both systems are back on and operating properly at this time.
REPLACE kitchen faucet with sprayer due to leak from base of faucet
2.5 TON DUCT SYSTEM
Leak from base of kitchen faucet mail hard copy of receipt
Upon arrival tech found Goodman system in right building reading 77 degrees inside but set to 73 degrees. Initially checked filters and found both filters extremely dirty restricting air flow. Replace with new 2- 20x20x1 pleated filters and checked Delta T at 18.3. Indoor temperature began dropping after replacing filters. Inspected indoor system and coil was not frozen. Upon departure indoor temperature had gotten to 73 and cut off. Tech recommends they check filters weekly or every other week due to just having new ones installed a month ago and were already extremely dirty to avoid issues. Tech was informed by worker that system was frozen up but they cut it off before we came, which was due to filters. System is back operational at this time.
Replace 3 Ton Split System Heat Pump With New Trane 3 Ton Split System Heat Pump With Air Handler With WiFi Programmable Thermostat
Ran hand snake about 15 ft hit clog everything drain great at these time
PERFORMED CMA FULL SERVICE ON 1 SPLIT SYSTEM. CLEANED CONDENSER AND EVAPORATOR COILS. SYSTEM IS PERFORMING PROPERLY AT THIS TIME. TECH COMPLETED FILTER CHANGE OF 3-20x20x1 FILTERS. THERE ARE PICTURES AND A PERFORMANCE REPORT ATTACHED TO THIS INVOICE.
PERFORMED CMA FULL SERVICE ON 1 GAS PACKAGE SYSTEM , 1 DEHUMIDIFIER AND 8 SPLIT SYSTEMS. SPLIT SYSTEM #1 COMPRESSOR CAPACITOR RATED FOR 45mf TESTED WEAK AT 43.1mf. CAPACITOR DUE FOR FAILURE , RECOMMEND REPLACEMENT OF CAPACITOR SPLIT SYSTEM #2 FAN CAPACITOR RATED FOR 7.5mf TESTED WEAK AT 6.76mf. CAPACITOR DUE FOR FAILURE. RECOMMEND REPLACEMENT OF CAPACITOR. SPLIT SYSTEM #8 FAN CAPACITOR RATED FOR 7.5mf TESTED WEAK AT 6.46mf. CAPACITOR,IS,DUE FOR FAILURE, RECOMMEND REPLACEMENT OF CAPACITOR. THERE ARE ESTIMATES ATTACHED TO THIS INVOICE FOR REPLACEMENT OF 3 CAPACITORS. ALL SYSTEMS ARE PERFORMING PROPERLY AT THIS TIME. TECH COMPLETED FILTER CHANGE, CLEANED ALL EVAPORATOR AND CONDENSER COILS AND FLUSHED OUT ALL DRAIN LINES. THERE ARE PICTURES AND A PERFORMANCE REPORT ATTACHED TO THIS INVOICE.
On arrival, for left building Carrier R22 split system, customer reported no airflow out of vents. Tech noticed outdoor fan running, but not compressor. Compressor is very hot to the touch. Tech confirmed overheated compressor. Shut off outdoor disconnect and inspected AHU. Tech found 5 speed X13 ECM blower motor rocking back and forth, but not starting. Tech confirmed line and low voltage to blower. Tried all 5 speed taps. Blower will not run. Per service history, we have found indoor coil to be leaking R22 refrigerant in the past. Tech got pics of evaporator coil. Ran leak detector over coil and confirmed it leaking R22. Without blower running, tech is unable to check R22 charge on system. System is 18 years old. Due to age, condition, and cost of repairs, tech recommends upgrading system instead of replacing blower and indoor coil. Passed mandatory onyo Gina to get customer repair vs replace price. Data tag is missing from outdoor unit. Monica checked on R22 indoor coil. Coil no lo
Tech found system not cooling due to a failed 1/4 HP 825 rpm fan motor. Tech quoted pricing to replace fan motor. Customer has a home warranty. He called them for reimbursement. Customer will pay for repair directly and approved repair. Tech replaced fan motor and tested. System is back cooling. During testing, tech also found 10uf blower capacitor reading weak at 6 uf. Customer also approved blower capacitor and 1 system MSA maintenance. First visit in 6 months.
Upon arrival tech was informed sometimes the system would blow air through vents and sometimes it would stop, reseting break would temporarily get it back running. Tech found blower motor slowly running and surging faster then slow back down. Tech tried changing to different speed taps but would still do the same thing. Homeowner approved replacement of 1/2hp blower motor. Installed new motor with 10mfd capacitor and relay in system. Also installed supplied thermostat. System is back operational
Tech preformed CMA FULL SERVICE on 2 Heat Pump Split Systems. Both systems are operating at this time, but have a previous diagnosis of leak in Evaporator coils. Both Systems are 20 plus years old and require R22 refrigerant. Split System for Right Building also has a compressor that is testing in caution area of megohm test. This indicates compressor is in early stages of failure. Tech recommends replacing Systems over repair due to age and current systems using R22, which has been phased out. Tech will have office contact customer with pricing. Tech has attached SYSTEM PERFORMANCE REPORTS to invoice along with pictures.
Customer insisted on getting quote from another company that neighbor reffered to her. She thought she called them initially but was us.
20 year old R22 system. Found dual run capacitor failed, and outdoor fan motor bearings failing/leaking oil. Discussed all possible scenarios with Mrs. Cameron, and handed over to field supervisor. Costly repairs not recommended.
Upon arrival tech installed 2 drain plugs in existing drain pan. Tech inspected potential crack location and poured water in pan. Location is not leaking through pan nor does it go all the way through. Tech recommends keeping an eye on location during maintenance visits. Drain pan sent was fora slope coil and coil in unit is a coil. System is operational at this time.
Upon arrival tech was informed upstairs was hot and felt like it was blowing hot air. Tech inspected system and found the reversing valve wire had a loose connection under the wire nut and was not consistent engaging reversing valve. Tech stripped wire back more and secured wire under wire nut. System is back operational at this time.
Tech found and removed water from secondary pan. Primary drain was clogged with dirt at the exit. Tech cleared and tested primary drain. Tech found water dripping out the side of the coil pan due to no plugs installed. Tech also found a small crack in the primary pan. Tech temporarily filled holes with cork tape to prevent future issues until pan can be replaced and plugs installed.
Performed ESA, no issues at todays visit. Tech recommended installing a hard start kit to minimize compressor amps and add longevity to compressor. Also discussed plasma air ionizer for better air quality and to reduce bacterial build up.
Upon arrival tech began CMA Inspection on 6 Condensers and 8 Furnaces and Coils. AC #9 has a weak OD Fan capacitor, it’s rated at 7.5mfd reading 6.58. Tech recommends replacing to avoid any downtime. AC #8 Compressor megohm bad. AC #7 Dual run capacitor had wire for herm burnt and broken off, rated 80mfd and reading 0.014mfd, fan side of capacitor is reading within specs. Compressor also megohm bad. Breaker was turned on but tech recommends leaving breaker turned on until repairs can be made, system is not cooling. Furnace #5 and #9 has gas shut off still from previous findings.
Tech went to check pressure and found oil all around service port and could visibly see the service port leaking from rubbing against the cabinet. Port would have to be replaced. Due to price of repair and age of equipment, tech recommends replacement. Customer opted for repair. Tech cut the leaking port and replaced it, pressure tested, pulled a vacuum and recharged system. Tech found low superheat with factory charge and recommended ESA to clean coils and replace filter, customer declined. Homeowner has done work to unit. Repair leak at service port
Emailed proposal, Monica tried calling to translate but no answer.
Good Afternoon, Our service manager, Adam Thompson has tried to reach you by phone and was unable to leave a message. Please feel free to contact him at your convenience. If you call after 5pm, our after hours phone service will take a message and Adam will return your call. We open at 7:30 am tomorrow and close at 5pm, Adam will be in office all day except during his lunch hour from 11:30 am till 12:30 pm.