Dunn NC Heating & Air Conditioning Services

Jackson and Sons has provided full-service residential and commercial heating and air conditioning installation, maintenance tune-ups and repair services in Dunn, NC since 1974.

Read our reviews to learn why your neighbors call us first for their home and business comfort needs in Dunn, NC, then call us at 919-734-9611 to see what we can do for you.

Recent Jobs and Reviews in Dunn, NC

Rated 4.7 out of 5 stars based on 15 customer reviews

Our Local Reviews by City

Job Locations and Reviews

Norman  A.
Norman A. Checked in
Ran new lines under the church to the baptism area and piped in an electronic Moen emergency shut off valve on the main water line.
Dunn, NC 28334
Chris M.
Chris M. Checked in
Came to price an automatic Moen ball valve.
Dunn, NC 28334
Review
Efficient, professional, and friendly
5jinglebells - Dunn, NC 28334
Review
Friendly and nice
Jacob - Dunn, NC 28334
Tyler T.
Tyler T. Checked in
Tech washed and serviced unit per service agreement, tech found no challenges at today’s visit, customer renewed esa, system is back up and running and holding a delta T of 20+ degrees
Dunn, NC 28334
Tyler T.
Tyler T. Checked in
Tech washed and serviced unit per service agreement, tech found no challenges at this time, system is back up and running and holding a delta T of 20 degrees
Dunn, NC 28334
Spencer C.
Spencer C. Checked in
Tech performed premium ESA service. System is operating properly at this time and is in good condition. Customer rerenewed plan.
Dunn, NC 28334
Caleb S.
Caleb S. Checked in
Customer invested in a 1.5 ton SHP for upstairs. Consultation Code: ENGLW8WHZ
Dunn, NC 28334
Review
Quite, polite, Knowledgeable, committed to his job. Well pleased.
Lydia - Dunn, NC 28334
Ricardo  T.
Ricardo T. Checked in
Tech washed and serviced unit and found no challenges at this time.
Dunn, NC 28334
David  S.
David S. Checked in
-Replace ECM Blower motor on RTU-06 per prior approval. Cleaned blower wheel & confirmed operation of system in cooling and heating modes. Reset thermostat as appropriate.
Dunn, NC 28334
David  S.
David S. Checked in
—--Performed CMA Filter Change on 19 Rooftop Gas Package units at Main Building. Filter change reports provided with pictures of evaporator coils. Facility Manager states 9 Gas Packs at rooftop above Store/Outlet are not on Service Contract, as well as 1 Carrier Package unit above Store “outdoor” showroom. -Rooftop Gas Package 3: Prior service notes stated bare/exposed wires at capacitor. -Rooftop Gas Package 4: Prior service notes stated spark ignition fails. -Rooftop Gas Package 5: Prior service notes stated spark ignition fails. -Rooftop Gas Package 9: Prior service notes stated low refrigerant. -Rooftop Gas Package 14: Prior service notes stated inducer draft motor fails. -Rooftop Gas Package 17: Prior service notes stated blower motor fails. -Rooftop Gas Package 18: Diagnosis of large condenser coil leak was provided at service call April 5, 2024. Facilities Manager states repair has been made by others. -Did not verify current state of above Gas Pack notes, based on Filte
Dunn, NC 28334
Josh W.
Josh W. Checked in
Tech performed esa on two systems, tech found no issues with systems at this time. Tech cut both systems back on after completion of maintenance and both systems are back on and operating properly at this time. Tech spoke with customer about renewal and customer
Dunn, NC 28334
Josh W.
Josh W. Checked in
Tech performed esa on two systems, Tech found uv bulb blown on gaspack and recommended replacement. Customer approved, tech found no other issues with either system at this time. Both systems are back on and operating properly at this time.
Dunn, NC 28334
Norman  A.
Norman A. Checked in
REPLACE kitchen faucet with sprayer due to leak from base of faucet
Dunn, NC 28334
Review
Excellet Service
Miriam - Dunn, NC 28334
Audonel G.
Audonel G. Checked in
2.5 TON DUCT SYSTEM
Dunn, NC 28334
Norman  A.
Norman A. Checked in
Leak from base of kitchen faucet mail hard copy of receipt
Dunn, NC 28334
Derek J.
Derek J. Checked in
Upon arrival tech found Goodman system in right building reading 77 degrees inside but set to 73 degrees. Initially checked filters and found both filters extremely dirty restricting air flow. Replace with new 2- 20x20x1 pleated filters and checked Delta T at 18.3. Indoor temperature began dropping after replacing filters. Inspected indoor system and coil was not frozen. Upon departure indoor temperature had gotten to 73 and cut off. Tech recommends they check filters weekly or every other week due to just having new ones installed a month ago and were already extremely dirty to avoid issues. Tech was informed by worker that system was frozen up but they cut it off before we came, which was due to filters. System is back operational at this time.
Dunn, NC 28334
Jesse J.
Jesse J. Checked in
Replace 3 Ton Split System Heat Pump With New Trane 3 Ton Split System Heat Pump With Air Handler With WiFi Programmable Thermostat
Dunn, NC 28334
Norman  A.
Norman A. Checked in
Ran hand snake about 15 ft hit clog everything drain great at these time
Dunn, NC 28334
Percy M.
Percy M. Checked in
PERFORMED CMA FULL SERVICE ON 1 SPLIT SYSTEM. CLEANED CONDENSER AND EVAPORATOR COILS. SYSTEM IS PERFORMING PROPERLY AT THIS TIME. TECH COMPLETED FILTER CHANGE OF 3-20x20x1 FILTERS. THERE ARE PICTURES AND A PERFORMANCE REPORT ATTACHED TO THIS INVOICE.
Dunn, NC 28334
Percy M.
Percy M. Checked in
PERFORMED CMA FULL SERVICE ON 1 GAS PACKAGE SYSTEM , 1 DEHUMIDIFIER AND 8 SPLIT SYSTEMS. SPLIT SYSTEM #1 COMPRESSOR CAPACITOR RATED FOR 45mf TESTED WEAK AT 43.1mf. CAPACITOR DUE FOR FAILURE , RECOMMEND REPLACEMENT OF CAPACITOR SPLIT SYSTEM #2 FAN CAPACITOR RATED FOR 7.5mf TESTED WEAK AT 6.76mf. CAPACITOR DUE FOR FAILURE. RECOMMEND REPLACEMENT OF CAPACITOR. SPLIT SYSTEM #8 FAN CAPACITOR RATED FOR 7.5mf TESTED WEAK AT 6.46mf. CAPACITOR,IS,DUE FOR FAILURE, RECOMMEND REPLACEMENT OF CAPACITOR. THERE ARE ESTIMATES ATTACHED TO THIS INVOICE FOR REPLACEMENT OF 3 CAPACITORS. ALL SYSTEMS ARE PERFORMING PROPERLY AT THIS TIME. TECH COMPLETED FILTER CHANGE, CLEANED ALL EVAPORATOR AND CONDENSER COILS AND FLUSHED OUT ALL DRAIN LINES. THERE ARE PICTURES AND A PERFORMANCE REPORT ATTACHED TO THIS INVOICE.
Dunn, NC 28334
Matthew L.
Matthew L. Checked in
On arrival, for left building Carrier R22 split system, customer reported no airflow out of vents. Tech noticed outdoor fan running, but not compressor. Compressor is very hot to the touch. Tech confirmed overheated compressor. Shut off outdoor disconnect and inspected AHU. Tech found 5 speed X13 ECM blower motor rocking back and forth, but not starting. Tech confirmed line and low voltage to blower. Tried all 5 speed taps. Blower will not run. Per service history, we have found indoor coil to be leaking R22 refrigerant in the past. Tech got pics of evaporator coil. Ran leak detector over coil and confirmed it leaking R22. Without blower running, tech is unable to check R22 charge on system. System is 18 years old. Due to age, condition, and cost of repairs, tech recommends upgrading system instead of replacing blower and indoor coil. Passed mandatory onyo Gina to get customer repair vs replace price. Data tag is missing from outdoor unit. Monica checked on R22 indoor coil. Coil no lo
Dunn, NC 28334
Review
Outstanding work. Matthew was very professional, knowledgeable, and friendly. I would trust Matthew and recommend him.
Justin - Dunn, NC 28334
Matthew L.
Matthew L. Checked in
Tech found system not cooling due to a failed 1/4 HP 825 rpm fan motor. Tech quoted pricing to replace fan motor. Customer has a home warranty. He called them for reimbursement. Customer will pay for repair directly and approved repair. Tech replaced fan motor and tested. System is back cooling. During testing, tech also found 10uf blower capacitor reading weak at 6 uf. Customer also approved blower capacitor and 1 system MSA maintenance. First visit in 6 months.
Dunn, NC 28334
Derek J.
Derek J. Checked in
Upon arrival tech was informed sometimes the system would blow air through vents and sometimes it would stop, reseting break would temporarily get it back running. Tech found blower motor slowly running and surging faster then slow back down. Tech tried changing to different speed taps but would still do the same thing. Homeowner approved replacement of 1/2hp blower motor. Installed new motor with 10mfd capacitor and relay in system. Also installed supplied thermostat. System is back operational
Dunn, NC 28334
Jesse J.
Jesse J. Checked in
Tech preformed CMA FULL SERVICE on 2 Heat Pump Split Systems. Both systems are operating at this time, but have a previous diagnosis of leak in Evaporator coils. Both Systems are 20 plus years old and require R22 refrigerant. Split System for Right Building also has a compressor that is testing in caution area of megohm test. This indicates compressor is in early stages of failure. Tech recommends replacing Systems over repair due to age and current systems using R22, which has been phased out. Tech will have office contact customer with pricing. Tech has attached SYSTEM PERFORMANCE REPORTS to invoice along with pictures.
Dunn, NC 28334
Bryce C.
Bryce C. Checked in
Customer insisted on getting quote from another company that neighbor reffered to her. She thought she called them initially but was us.
Dunn, NC 28334
Kyle W.
Kyle W. Checked in
20 year old R22 system. Found dual run capacitor failed, and outdoor fan motor bearings failing/leaking oil. Discussed all possible scenarios with Mrs. Cameron, and handed over to field supervisor. Costly repairs not recommended.
Dunn, NC 28334
Review
Excellent service
Margaritta - Dunn, NC 28334
Review
I appreciate the AC service provided for my older mother. After further analysis, I felt robbed and unappreciated as a customer by your company. I contacted your company after a local company failed to show. I was disappointed with the time it took to arrive on yesterday (told it would be mid-morning), the lack of respect for my time that led to my being late for work, disappointment with the additional charge requested to search for a leak that was thought to exist ($318), not going into the attic to check the split AC system, charging $106 per lb. for R410A, when the average cost is $65 lb. and a final charge of $554 just to add refrigerate to a small AC unit. It feels like your company took advantage of a senior citizen with this extreme charge. This is very sad...I will make sure to share our experience with other potential customers, the BBB and the AG's office.
WINGATE - Dunn, NC 28334
Response from Jackson & Sons:

Good Afternoon, Our service manager, Adam Thompson has tried to reach you by phone and was unable to leave a message. Please feel free to contact him at your convenience. If you call after 5pm, our after hours phone service will take a message and Adam will return your call. We open at 7:30 am tomorrow and close at 5pm, Adam will be in office all day except during his lunch hour from 11:30 am till 12:30 pm.

Review
Excellent service and I did sign up a contract to service my home
TOBACCO - Dunn, NC 28334
Review
Great Service, Awesome plan
JOSE - Dunn, NC 28334
Review
Jackson and sons always send good techs to my home and today was no different. Romario was courteous, knowledgeable and friendly.
DREXEL - Dunn, NC 28334
Review
The technician was very professional
Ruth - Dunn, NC 28334
Review
Seth has excellent customer service and communication skills. He explained the entire maintenance process as well as the plans available for purchase. I will continue to schedule maintenance services with Jackson and Sons.
Alexa Hernandez - Dunn, NC 28334
Review
Every time I have had a problem, Jackson & Sons has been here. Brandon is very polite and know his business.
Thomas - Dunn, NC 28334
Review
Awesome Service!! Every time I need them they come as soon as they can.
Kathy - Dunn, NC 28334
Review
Awesome Service!! Every time I need them they come as soon as they can.
Kathy - Dunn, NC 28334

 

Dependable Service Throughout Eastern NC

When you need heating or air conditioning repairs, maintenance or system replacements, you need a company you can count on for dependability and quality service. Contact us at Jackson & Sons at 919-734-9611. Our professional team of technicians look forward to providing energy efficient and cost effective solutions to keep your home or business comfortable at all times.

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Why Jackson & Sons

Licensed, Bonded & Insured
Energy Efficient Experts
Same Day Repairs
5 Star Service
Dependable Warranties
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