Dudley NC Heating & Air Conditioning Services

Trane Packaged Unit (XL15) 4WCZ5036E1000A Trane, XL15 Packaged Heat Pump, 3 Ton, Packaged Unit Quantity: 1 Other Air Quality CUSTOM-29BJHR Plasma Air 602 Quantity: 1 Other Thermostats CUSTOM-JRKFUQ Honeywell - Wi-Fi VisionPRO 8000 (Package Systems) Quantity: 1 Other HVAC Add-Ons CUSTOM-YZ6ASH ATTIC TENT Quantity: 1 Other HVAC Add-Ons CUSTOM-U7A9C4 BAYHTRV110F (Package Unit) Quantity: 1 Other Air Quality CUSTOM-34EUJV MEDIA FILTER Quantity: 1 41x20x27 Hood (Trane) 2T & 3T Package Unit Quantity: 1 52x52 Pad (Trane) Package Unit Quantity: 1 ICM Surge Protector Quantity: 1 Level Pad Quantity: 1

Customer invested in a 4 ton Trane package heat pump Consultation Code: ENGGIMEVP EQUIPMENT BUNDLE IN SYSTEM 1 Trane Packaged Unit (XL15) 4WCZ5048E1000A Trane, XL15 Packaged Heat Pump, 4 Ton, Packaged Unit Quantity: 1 ACCESSORIES IN SYSTEM 1 Other Air Quality CUSTOM-29BJHR Plasma Air 602 Quantity: 1 Other Thermostats CUSTOM-JRKFUQ Honeywell - Wi-Fi VisionPRO 8000 (Package Systems) Quantity: 1 Other Services CUSTOM-0M1HWW ESA Quantity: 1 Other HVAC Add-Ons CUSTOM-U7A9C4 BAYHTRV110F (Package Unit) Quantity: 1 INSTALLATION ITEMS IN SYSTEM 1 50x20x27 Hood (Trane) 4T & 5T Package Unit Quantity: 1 52x52 Pad (Trane) Package Unit Quantity: 1 Add New Return & Filter Grille Quantity: 2 Add Supply Line Quantity: 1 Certified Heat and Cooling Load Calculation For Sizing of HVAC (Code) Quantity: 1 Digital and Mobile Friendly Quote For Transparent and Thorough Job Review. Quantity: 1 Ensure Proper Drainage On Drain Lines Quantity: 1 File All Warranties For Customer Qua

Upon arrival tech was informed system was not keeping up. Inspected system and found heat strips not receiving a call from thermostat. Inspected thermostat and the W wire in the wall had a wire nut on it and was not spliced to another wire. Tech recommended replacement of thermostat wire due to not being able to see wire in wire. Tech left W and Y connected inside system to allow it to heat and keep temperature. Per office will return next week for repair.

Everything check out on heater there no water come out fixer on hot side with tell me there a leak these is a slab house with we can’t go any further.

Replace broken hose bib by barn

Customer stated that previous tech only looked that office unit and left to diagnose the mausoleum unit. Office unit- tech found a faulty blower relay causing the blower fan to intermittently cut out which is causing the outdoor unit to go into high head pressure, tech also found a blown fuse link for the heat strips. Mausoleum- blower had to be removed to have access to the heat strips, tech found the heat strips broken and falling apart, 4 heat strip strings would have to be replaced due to the system only having electric heat as heat source. This system is recommended to have it replaced due to its age and high repair cost present and have also performed major repairs in the past. Field supervisor is aware of it. Recent visit on both units. Tech temporarily placed a fan relay to provide some heating but will need to return once the estimate is approved. Tech waited for the customer to approve the estimate but did not answer the door due to being busy with a client. Tech was told to

Customer invested in a 3 ton Trane package heat pump Consultation Code: ENGPAJZHJ EQUIPMENT BUNDLE IN SYSTEM 1 Trane Packaged Unit (XL15) 4WCZ5036E1000A Trane, XL15 Packaged Heat Pump, 3 Ton, Packaged Unit Quantity: 1 ACCESSORIES IN SYSTEM 1 Other Air Quality CUSTOM-29BJHR Plasma Air 602 Quantity: 1 Other Thermostats CUSTOM-JRKFUQ Honeywell - Wi-Fi VisionPRO 8000 (Package Systems) Quantity: 1 Other HVAC Add-Ons CUSTOM-YZ6ASH ATTIC TENT Quantity: 1 Other HVAC Add-Ons CUSTOM-U7A9C4 BAYHTRV110F (Package Unit) Quantity: 1 Other Air Quality CUSTOM-34EUJV MEDIA FILTER Quantity: 1 INSTALLATION ITEMS IN SYSTEM 1 10 Year Parts 10 Year Compressor 10 Year Indoor Outdoor Coils 20 Year Heat Exchanger 2 Year Labor Quantity: 1 41x20x27 Hood (Trane) 2T & 3T Package Unit Quantity: 1 52x52 Pad (Trane) Package Unit Quantity: 1 Certified Heat and Cooling Load Calculation For Sizing of HVAC (Code) Quantity: 1 Ensure Proper Drainage On Drain Lines Quantity: 1 File All Warranti

Upon arrival tech was informed system was cycling on and off every 30 seconds. Inspected system and found it to be cutting out on low pressure switch due to system being low on Freon. Performed leak search and found evaporator coil leaking in multiple locations. Contacted office to have field supervisor come out and go over best options due to system being out of warranty. No charge per office.

Soap bubbled gas line fittings at system and lip tank. Found no leaks. Pressures are good…5/10. Gas company replaced part on tank about a month ago. Customer is changing gas companies soon. Possible leak in gas line buried from tank to system.

Looked at both bathrooms in the house and found everything to be in working condition and looks normal for the age of the equipment. Looked at the kitchen and found it to be in normal, working condition for the age of the equipment. Found a leaking hose bib on the rear side of the house. Advise customer hose bib should be replaced. Also looked at water heater and found a lot of rust around the connections on the top side and recommended that the water heater be replaced dew to rusted connections. Looked under the house in the crawlspace, and found the crawlspace to be very dry with copper piping in good condition and ABS piping to be in good condition. No leaks found.

Tech performed service on trane package unit. Customer approved plumbing inspection. Tech talked to amber in office for further action. Delta t is within specification and customer is satisfied with today’s service. Found no challenges at todays visit.

Emailed proposal to replace 3 ton Trane package heat pump

Upon arrival tech was informed the system was not running at all. Inspected system and found the compressor and outdoor fan running but blower was not. Blower motor was receiving 240v but not coming on and capacitor was reading within specs which indicates a failed motor. Tech also reconfirmed 10kw heat strips being off at breaker due to broken strings on both banks of heat. Due to age of system and R22 Freon contacted office to have field supervisor come out. Tech performed handoff with field supervisor. System is currently off at breaker.

Replaced 60 amp breaker in condenser disconnect with 50 amp breaker.

Tech preformed precision tune up and serviced system. Tech recommended customer have regular maintenance done to system to ensure system is running properly and efficiently. Customer did not invest in maintenance agreement due to them moving out of town before summer. System is up and running with a delta t of 35.

Tech serviced and cleaned unit. Upon arrival customer was not home. Tech did exterior portion this trip. Tech found fan side of capacitor reading at 4.3/5. Tech found bacteria build up on blower. Tech pulled and cleaned. Tech also found evaporator coil showing signs of rust. Tech could not find a consistent leak. Tech could not take temperatures inside. Tech left 2 16x20x1 filters on front porch.

Tech serviced and cleaned. Upon arrival tech replaced Honeywell 5000 thermostat. Tech found compressor capacitor getting close to threshold 48/45 MFD. Tech found evaporator coil to be severely rusted. Tech could not find a consistent leak. Tech also found bacteria build up on blower. Tech pulled and cleaned. Unit is heating and cooling efficiently. Send customer bill.

Tech performed preventative maintenance and serviced system. Tech recommended a hard start kit to lower starting amps and prolong the life of the compressor. Customer invested in hard start kit. System is up and running with a delta t of 40.

Technician found breaker was tripped. Technician reset breaker tested system found compressor ohming out in green. Amp draws are 8.9 rla for compressor is 11.6. Capacitor is 30.5mfd well within specs. Technician found upon startup compressor draws in well over 20amps for a split sec. Then system started running properly. Technician suspects system pulls to much surge amps. Due to age and present challenges technician recommends replacing system. If hard start kit is installed it is a bandage. Technician tried calling James Hawkins no answer.

Tech performed preventative maintenance and serviced system. Tech found no issues at this time. System is up and running with a delta t of 18.

Water Heater Repair: A homeowner complained of inconsistent hot water supply, especially after the recent snowstorm. After inspecting the system, we found that the thermostat had malfunctioned. We replaced the thermostat and recalibrated the unit, ensuring reliable hot water for the home during the colder months.

Carrier package electric furnace. Found faulty thermostat unable to make call for heat. Replaced thermostat and cycled system electric heat is now running. System is very old and in extremely poor condition. Heat strip kit is corroded/rusted. Performance cannot be guaranteed. Handed over to field supervisor to quote replacement. Alexis approved repairs.

Technician found breaker was loose once technician touched breaker shut off. Technician removed the breaker and opened the spacers to secure to breaker on the main panel. Technician then installed breaker and tested found it secured properly and did not shut off when touched.

Tech serviced and cleaned unit. Tech found compressor side of capacitor reading at 47.7/45 (49.5=bad). Tech faced no other challenges this visit(unit is only a year old). Unit is heating and cooling efficiently.

Tech arrived and checked system operation, tech found flash code for faulty outdoor temp sensor and tested readings, tech found sensor to be reading incorrectly, tech also found outdoor Txv failed and called office for warranty check. System not under any warranty. Tech called in for field supervisor and Mike is on site. No charge due to recent visit.