WHEN YOU NEED US - WE'LL BE THERE!™

Serving Eastern North Carolina - Since 1974

Expert Residential & Commercial Heating, Air Conditioning & Plumbing Services

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Google Rating

4.9

Based on 3301 reviews

Jackson & Sons

4.9

review us on See all reviews

Tonya Tyndall

1760563082

Excellent service with a fantastic worker. Thank you

Jordan Morris

1760544084

Nestor was a pleasure to work with! He walked me thru every step of his check and explained everything thoroughly!

Cindy Pierce

1760538297

Very professional. Found out what the problem was.

Barbara Boram

1760531457

Very good service Thanks

Karen Whelan

1760390648

I noticed a leak from the expansion tank on my hot water heater, the next day right before Jackson & Sons arrived it had gotten much worse. Joshua showed me the corrosion around the pipes leading from the tank and around the bottom of the tank. He was able to replace the hot water heater and tank in the same day before I had a bigger problem.Punctual, efficient, respectful, reasonable; that's why they have such a great reputation! And the office administrators are always friendly and helpful.

Bernice Kenon

1760375203

Joseph Clarke came did a great job today .he were very nice and courtesy..explain everything he did inside and out..I give him a 10

sandra butler

1760361148

Agent Luis was very informative of what need to be done.

Gloria Walker

1760131172

Did a thorough job and took pictures. Also, checked out popping noise coming from 2 vents. Very professional and pleasing personality.

John Tasco

1760122136

Chris and Edgar were amazing.They did an excellent job in servicing our HVAC unit and explained to us how to maintain it.We highly recommusing them and Jackson and Sons for you HVAC issues

Karen Giroux

1760113633

Nestor did a great job with the maintenance check. He was professional, personal and thorough in his work.

Tennesha Jenkins

1760113225

Matthew was very informative and he also explained everything in detail! Thank you

Robert Elliott

1760102130

Adrian Grubbs

1760053464

rose alston

1760037145

On time prompt and very professional 👌

Charlotte Watson

1760026886

Allen was very professional today and resolved my issue quickly! Big thanks to him for getting my unit up and running again!

Annette Artis

1760018507

Charlotte Watson

1760017085

Service man was very professional and was able to answer all of our questions! Much appreciated!

Meredeth Ezzard

1759974180

Matthew, the technician for Jackson and Sons , was very knowledgeable and efficient. He was meticulous concerning getting every aspect of the repair correct including doing extensive testing to verify correct installation. I trust this man. He is customer-service oriented and well trained in his area of expertise . I have been a satisfied customer of Jackson and Sons for many years simply because of the excellent technicians who service my systems.

jamie dunn

1759943962

Absolutely loved Percy Marshall as our service technician! Very professional, took the time to explain our needs and his concerns. Very professional!

Dawn Heft

1759938210

Very professional, on time, great service!Thank you Daniel Stevens!

Charles Parker

1759866829

Nestor was very professional and they knew exactly what they wrre doing.

Sybil Merkison

1759851794

Linda Williams

1759779981

Excellent service!! Logan was so knowledgeable and explained everything he was doing. I have always gotten exceptio al service at Jackson and Sons , and today was above and beyond . Thank you for hiring the best ....

Elijah Olson

1759761388

Called first thing in the morning and had a tech at my house within hours. Very professional service and excellent customer service. Really impressed by their service today. Would highly recommend.

Richard Brown

1759523806

Did a it still leaking water on the floor.

Helen Seagroves

1759520936

Juan and his crew installed a new Trane system in less than a day, hauled off the 30-year-old system and totally cleaned up the area. All my questions were answered and he included a tutorial on the new thermostat. No worries about climate control! Thanks, Juan and Jackson & Sons.

Jackie Austin

1759512847

Stephani Davenport

1759499927

Wes Barwick was great. He serviced us here at Berkeley Veterinary Clinic. He was very nice and professional we definitely would like the request him for future services

Ray Williams

1759498009

Fast and friendly!

Jason Cox

1759439442

The technician was really nice. My mom loved him. Talked about his family new baby either here or otw. Marriage about to happen. He was a very nice and professional texh.

Maria Price

1759430999

Louis was very professional. Thanks you for sending a nice Repair man.

Alfred Alcantar

1759415596

The service started off poorly with the first technician they sent out (Alex). Essentially didn’t even assess the property or the full situation based on my explanation of issues. Off a hunch he decided he had two replace two parts, that were already in properly working condition, with new parts. I asked why he is going to replace components that currently work, and he said it’s because it can assure that the whole system works. Disregarded any other possibility and said that you can’t pin point the issue with water heaters. Later that day, water heater still wasn’t functioning as expected.I called back to the office and they were extremely receptive to my concerns and immediately tasked out a technician to my property. The ladies at the office all seemed courteous and professional. When my new technician, Norman, showed up he instantly took a deep interest in fully assisting me with the matter. He listened to all my concerns and even explained how all the components are supposed to function. He immediately began to assess the bathtub in question and determined the actual problem. Right out the gate, my entire opinion of the company had shifted for the good, due to Norman’s excellent service. Turns out the unit was never broken and the bathtub was simply too big for the water heater to handle. If I had him the first day, I would’ve saved roughly $300. Instead, I had to pay the day prior to replace working parts with more working parts. Night and day difference between the two technicians.All in all, Norman is highly knowledgeable in his trade and anyone who gets him can rest assured that their problem will be taken care of. Highly recommend.

Rhonda Mobley

1759341482

Allen was very professional and helpful

John Sarmento

1759335835

My awsome technicians Nestor and Edgar from jackson and sons were amazing. They were professonal, friendly, and very knowledgable in their craft. They did and amazing job and i would have them work on my equipment anytime needed. Great job!Thank you!

ken bass

1759333647

Excellent service

Sean Myers

1759268218

Steve Sherrod

1759258738

Broken water pipe under house and outdoor hose bib repair.Norman was very polite and professional. He completed our repair in a safe and timely manner and gave us recommendations on how to avoid this in the future, much appreciated and great job.

Wayne Mitchell

1759249305

Maddox was very polite and very helpful young man

Terry Williams

1759246830

Great technicians – fast service, photos of any problems. No surprise cost.

Victoria Mewborn

1759178256

The you man fix what he could and told me what other problems I was experiencing and to call someone else. I did and your young man told him what he found and the other person is here. We tha k you for your service, and will be happy to spread the Jackson and Son name. Have a happy week. Thank You.

Joyce Hamilton

1759154587

Dr. Todd Forgette

1759150625

Setting up the service request was easy - appreciate the notification with picture of technician that is scheduled. Our technician was excellent! Helped address our HVAC concern and provided assistance with future prevention.

Lynda HILL

1759081605

Nothing could have been BETTER !

Dustin Lee

1759005178

Joshua Smith was fantastic. Super professional, knowledgable, and willing to help.

Brad Jackson

1758992300

We were having issues with our AC unit, it had quit working. I scheduled an appointment to have them come and diagnose/repair. They did not even look at repairing the unit. Just automatically started quoting a brand new system. Called a different local company they came out and withing 60 minutes had the problem fixed. Saved around $9500, Needless to say I will never call or refer them to anyone.

Darius Smith

1758988951

Daniel went straight to work.I wasn't even at the house to start, but by the time I came home:he was able to tell me the units status,the crawlspace status,defeated a wasp nest,And was washing the unit off.Very polite, very capable.If you see him, know you're taken care of.

Mariann Forkl

1758968039

So far we have been very pleased with Jackson & Sons. We had our Spring maintenance done last week. We are very glad we chose Jackson & Sons as our A/C company.

Steve Langston

1758938241

Joseph Smarsh

1758917522

Luis, arrived to service our system. He was awesome and personable. Excellent visit.

Elijah Moore

1758915230

Professional, reliable service… Service tech Norman was great.

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The Future of Comfort

Learn about the all-in-one HVAC protection 10-year program.

Finance Your Project

Instead of paying all at once, we offer convenient monthly payment options.

EXCEPTIONAL SERVICES

FOR YOUR COMFORT

Jackson & Sons provides expert HVAC, plumbing, and indoor air quality solutions for homes and businesses. Whether you need a new installation, routine maintenance, or repairs, our experienced team delivers fast, reliable service you can depend on. With a commitment to quality workmanship and customer satisfaction, we keep your home or business comfortable and efficient in every season.

Air Conditioning Services Keep cool with our AC repair, replacement, installation, & maintenance!

Heating Services Stay cozy with heating system repairs, replacement, & tune -ups.

Plumbing Services Count on our plumbers to keep your fixtures and water heater working well.

Dryer Vent Cleaning Keep your home safe from fires with our dryer vent cleaning services.

Duct Repair & Replacement Don’t let any more conditioned air escape from your ductwork.

Commercial HVAC Services Our commercial HVAC services keep you & your customers comfortable!

Serving Eastern North Carolina - Since 1974

WHAT MAKES US A COMMUNITY NAME

Award Winning Services

Proud Of Our Thousands of 5-Star Google Reviews

Local Expertise With A Community Focus

Our Values Come From Our People

24-Hour Emergency Service

We are available 24 hours a day, 7 days a week for HVAC Emergency Service.

Eastern North Carolina's Trusted Technicians

Trained & Certified with Fully-Stocked Trucks

Award Winning Services

HIGHEST RATED HVAC COMPANY IN EASTERN NORTH CAROLINA

4.9

Tonya Tyndall

Excellent service with a fantastic worker. Thank you

Jordan Morris

Nestor was a pleasure to work with! He walked me thru every step of his check and explained everything thoroughly!

Cindy Pierce

Very professional. Found out what the problem was.

Barbara Boram

Very good service Thanks

Karen Whelan

Bernice Kenon

Joseph Clarke came did a great job today .he were very nice and courtesy..explain everything he did inside and out..I give him a 10

sandra butler

Agent Luis was very informative of what need to be done.

Gloria Walker

Did a thorough job and took pictures. Also, checked out popping noise coming from 2 vents. Very professional and pleasing personality.

John Tasco

Chris and Edgar were amazing.They did an excellent job in servicing our HVAC unit and explained to us how to maintain it.We highly recommusing them and Jackson and Sons for you HVAC issues

Karen Giroux

Nestor did a great job with the maintenance check. He was professional, personal and thorough in his work.

Tennesha Jenkins

Matthew was very informative and he also explained everything in detail! Thank you

Charlotte Watson

Allen was very professional today and resolved my issue quickly! Big thanks to him for getting my unit up and running again!

Charlotte Watson

Service man was very professional and was able to answer all of our questions! Much appreciated!

Meredeth Ezzard

jamie dunn

Absolutely loved Percy Marshall as our service technician! Very professional, took the time to explain our needs and his concerns. Very professional!

Dawn Heft

Very professional, on time, great service!Thank you Daniel Stevens!

Charles Parker

Nestor was very professional and they knew exactly what they wrre doing.

Linda Williams

Elijah Olson

Called first thing in the morning and had a tech at my house within hours. Very professional service and excellent customer service. Really impressed by their service today. Would highly recommend.

Helen Seagroves

WHO WE ARE - JACKSON & SONS

Your Home Comfort Specialists In Eastern NC

Our core values are straightforward: We are committed to service excellence. We believe in getting the job done right the first time and delivering exceptional value to our customers. Our priority is to ensure that every customer receives professional services from highly trained experts in their respective fields. Our values are deeply rooted in our people. If you ever need assistance or are not fully satisfied with our services, our management team is always available to address your concerns.

Our goal is to always serve the customer and to do the best work possible.

Learn More About Us

SERVING THE EASTERN NC AREA

With a coverage area East of Raleigh to New Bern, we GPS-dispatch our technicians daily throughout Eastern NC. With a central Wayne County location, we are able to serve you with ease.

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DEPENDABLE HOME SERVICE

Your Comfort Specialists

Since our humble beginnings in 1974, Jackson & Sons has gone on to become one of the largest and most respected home comfort system specialists in North Carolina. However, our goal has always remained the same: to give our customers one less thing to worry about to be comfortable in their own homes. When you call us, a live person will always answer the phone as opposed to an automated message. We also offer same-day repair services in most cases, a guaranteed warranty on service and installations, and typically will install your new unit the day after purchase.

When You Need Us - We'll Be There.

Our Services

We Service All Brands

Our team is highly trained and well-equipped to work on any type of HVAC system no matter how old.

Same-Day Service With A Smile

In most cases, we'll provide you with same-day service and get your home comfortable again quickly.

Solid Work - Guaranteed

We provide industry-leading warranties and comprehensive workmanship guarantees.