WHEN YOU NEED US - WE'LL BE THERE!™

Serving Eastern North Carolina - Since 1974

Expert Residential & Commercial Heating, Air Conditioning & Plumbing Services

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Google Rating

4.9

Based on 3236 reviews

Jackson & Sons

4.9

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Donald Bird

1757114496

Everything was over the top outstanding, from our first interaction calling to Joshua completing the work. I think the two things that actually sold us on continuing to use Jackson and Son’s is 1 the text and email I received letting me know who our technician was along with a picture and 2 that Joshua was all around fantastic. He was extremely nice and friendly, answered all my questions and even went over our next job we have for them. I was extremely impressed. All I can say is thank you for taking such good care of our plumbing and we will continue to use your company.

Joe DelGuercio

1757099061

Service tech did a outstanding job he was very knowledgeable and cleaned up after his work

Carol

1757097907

We had technician Norman he was really knowledgeable about what we needed, polite and professional! I rate him and the company a 10 out of 10 thank you!

Amy Futrell

1757094049

We have been customers of Jackson & Sons for many years! They have the best customer service and the technicians are so nice and personable. Very professional! I highly recommend this company for all your heating and air needs.

Sonya Hardy

1757092477

Great service from Juan Delgado

sokea fung

1757087654

Daniel was very professional, friendly & was able to communicate our need to resolve a problem clearly. I appreciated his professionalism!

Betty Smith

1757086903

I was very very satisfied with the service. Yes

Joey Bailey

1757085511

Sally Cormier

1757026444

Norman is the person you want. Went over all the jobs estimate and answered all questions. He roughed out our new shower, double vanity and installed a water line for the new frig. Professional, courteous, passionate and extremely knowledgeable of his profession. Easy appointment setting to getting the job done. The price was very fair. Mentioned he did not have to wear the blue socks over his shoes ...he replied company policy. Thank you all for taking care such good care of us. Great company.

Rag Land

1757016821

Jeremy Bryant

1757013520

Percy was very helpful and polite, this guy was awesome. I highly recommend there service thanks to Percy.

Jean Stringfield

1756995637

Extremely satisfied with Jackson and Sons customer service and plumbing services. My technician Norman was a 10/10. He was very knowledgeable of his job and ready to answer any questions or concerns. I was very impressed with his honesty and people skills.

Scott Britner

1756936982

Quick response. Very knowledgeable service tech - great customer service. Very happy with their service.

Harold Blake

1756928728

Good people that do quality work pro on time

Kathie Davidson

1756856190

Over $200 in labor for 15 minutes to change a thermostat. Another 15 to check the blower motor. That needs replaced.

Ashley Cook

1756850801

I really enjoyed the text I got when the tech was on the way. It had a picture of him and a description about him. He was quick getting to my home and honest about what was being seen under my house. A/C maintenance program is reasonably priced and that was what I needed today.

Christopher Hartley

1756846178

Aiden was very fast, efficient and super professional.

takara wilson

1756843887

Technician was professional and friendly. Thank you from US Cellular crew

Vernon Smith

1756837274

Ricardo is extremely friendly and professional. He recounted and explained all the checks her performed, made suggestions about keep the system in peak condition. He asked if we had any questions or concerns and then politely left. Top class.

L t Horton

1756640461

great service!

Judy Pelance

1756495458

The technician was very nice and got two different issues resolved for much less than I thought it might be. Very professional and efficient. Was only here for a little over an hour and replaced a garbage disposal and an outdoor leaky faucet. I will definitely use them again for any plumbing needs.

1756417224

Brandon Rizzo

1756400675

these guys always deliver quality service. I’ll never switch to another company. Very reliable!

Mary Ann Dudley

1756374393

Logan Pittman was expedient in the work being performed. He communicated and reviewed everything concerning the service provided. He is very personable, professional, respectful and polite. I highly recommend Logan and Jackson & Sons!!

Anthony Axeen

1756323502

Technician notified me of arrival time, was courteous and knowledgeable. Information given to me was accurate and to the point. He discussed the options and the pros and cons. I have enough tangential knowledge to know if I am being conned, but he was truthful and and not trying to sell me something I didn't need. Overall fantastic service and his repair on the return visit was done quickly efficiently and professionally. If I need a duct repair in the future I want Romario to be the one who doesn't it

Peggy D

1756233168

Efrain Dominguez

1756226817

Excellent work! straight to point, no gimmicks... David Sturm--technician, listen to my rundown of events, then he walked me through his troubleshooting process... he quickly evaluated the ac equipment and found the problem right away. David was very concise and to the point. Couldn't be happier. Our ac is up and running.

Kisha Antoine

1756225285

Very good service. Technician was prompt and professional about products and services !! 10 out of 10 i definitely recommend !!

Monica Purdie

1756219854

I booked a faucet replacement and Norman was here in less than 24 hours. Very polite and efficient.

Cynthia Green

1756147885

Very thorough

Wallace Washington

1755984365

Great service was very professional and friendly

Charles B

1755960164

They came on very short notice. He explained what the problem was and fix it then stuck around to make sure it stays fixed. Very polite and professional.

Dana Wiggins

1755900488

Jackson and Sons Heating and Air Conditioning, wow, my system was leaking fluids, Landon did exceptionally well and the technicians came and replaced my HVAC systems in no time. No waiting time especially with the weather being hotter than usual, I'm once again a happy customer!@

Nancy Smithee

1755895060

Excellent customer service from both the office staff as well as the technician. They scheduled a same day appointment for a loose toilet. I recieved a call as well as a text when the technician was approximately 15 minutes out. The technician, Joshua, was professional and got the job done quick.

Jeanne E. Schneider

1755893698

Luis is very nice, VERY informative. Greatly appreciated his time and helpfulness… Thank YOU…

Brian Gurley

1755884969

This is the second time Jackson and Son’s have completed a plumbing job for our family. I could not be happier. I pointed out what I wanted and showed Norman the other two plumbing issues I had. Norman made his assessment and carefully explained how the issues will correct things that were not done by National Plumbing Code. I was impressed with Norman’s drive for excellence in my home. Truly, this is a company you can trust to do the right thing THE FIRST TIME. Thank you Brandon for scheduling this job so very quickly. I am a customer for life!

Lori Richards

1755880220

Great customer service.

Linda Reid

1755879232

Eric Schreffler

1755876295

Liley McConnell

1755876147

Norman did an awesome job! He was respectful of my property, explained the plumbing process and performed services in a timely manner. Thanks so much!

Katherine Johnson

1755708410

Joshua was very kind and professional. He was great at communicating what would need to be done to fix the problem, and what that process would look like. He was clear about the cost and financing options, and did not make me feel pressured to give an answer immediately. Overall a great experience, and will definitely recommend in the future!

Natalie Huckins

1755695173

Alex arrived at my home to help with a sulfur smell emitting from my water when showering, etc. He knew immediately what the cause was and offered a solution. I did my research ahead of time and anticipated that I would need a new hot water heater. He assessed the problem, left to get a new hot water heater and returned and went straight to work. Unlike some workers I've dealt with, he was all business, yet friendly and professional. He didn't waste time and he did the job much quicker than I could have imagined. I haven't used any water yet, but I'm confident that all will be better than ever. I appreciate how quickly this process took place from my first phone call to the installation. Yes, I would use them again and again, if needed.UPDATEI called Jackson and Sons back a week after the Hot Water Heater was installed because the problem persisted. They flushed the heater and could not seem to find the issue. He told me to give it more time. I was not charged for this service, which I appreciated. Well, over the months, the issue was never resolved and I phoned another plumber. That plumber stated I needed an Electric Anode Rod. All hot water heaters have anode rods, but to rid the sulfur smell, an electric one was needed. He ordered it, installed it and it's like a miracle. Absolutely no more smelly water. When I informed Jackson and Sons of this and asked why they didn't suggest that, I didn't receive a satisfactory response. But then Brandon phoned me, apologized profusely for the oversight and explained things to me in detail. He listened with patience as I explained my frustration. He then insisted on giving me a partial refund for having to phone another plumber. He was professional and very, kind. He stands behind his word and I received a check in the mail. I was very impressed at the fact that a business can admit that sometimes they don't get it right the first time. It's not often you see that type of humility in a business and I was very impressed at Brandon's acknowledgement. He turned a frustrating experience into one that was rare and refreshing. I truly appreciate Jackson and Sons and the integrity that is embedded in their service.

C Cox

1755629657

joshua johnsen

1755554720

Outstanding service. I am an out of town investor and Joshua Smirh came within the hour of calling and he had the issue fixed only a couple hours later leaving my tenant happy. Will use from here on out for all my plumbing issues.

Faye Jones

1755553280

Hazel Snead

1755550764

The young man you sent to my home today was very nice. This mom would be proud of him. Great job.

Shadow Flack

1755512754

Ripped me off for $508.00. Basically came and tinkered with my HVAC the entire time trying to upsell me on packages and a new unit. Didn’t fix it. Called a few days later and was told that they didn’t have the materials (freon) to fix my unit. Tried to upsell me again. I called another contractor who came and fixed my unit for $100.00. That was my experience.

David Speckhardt

1755387267

Joesph was very friendly and helpful. A very nice young man.

karen jones

1755381883

They were amazing there tech guy Luis Rivera was amazing I’m very very satisfied with everything and customer care .

Roderick Watson

1755360508

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The Future of Comfort

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Finance Your Project

Instead of paying all at once, we offer convenient monthly payment options.

EXCEPTIONAL SERVICES

FOR YOUR COMFORT

Jackson & Sons provides expert HVAC, plumbing, and indoor air quality solutions for homes and businesses. Whether you need a new installation, routine maintenance, or repairs, our experienced team delivers fast, reliable service you can depend on. With a commitment to quality workmanship and customer satisfaction, we keep your home or business comfortable and efficient in every season.

Air Conditioning Services Keep cool with our AC repair, replacement, installation, & maintenance!

Heating Services Stay cozy with heating system repairs, replacement, & tune -ups.

Plumbing Services Count on our plumbers to keep your fixtures and water heater working well.

Dryer Vent Cleaning Keep your home safe from fires with our dryer vent cleaning services.

Duct Repair & Replacement Don’t let any more conditioned air escape from your ductwork.

Commercial HVAC Services Our commercial HVAC services keep you & your customers comfortable!

Serving Eastern North Carolina - Since 1974

WHAT MAKES US A COMMUNITY NAME

Award Winning Services

Proud Of Our Thousands of 5-Star Google Reviews

Local Expertise With A Community Focus

Our Values Come From Our People

24-Hour Emergency Service

We are available 24 hours a day, 7 days a week for HVAC Emergency Service.

Eastern North Carolina's Trusted Technicians

Trained & Certified with Fully-Stocked Trucks

Award Winning Services

HIGHEST RATED HVAC COMPANY IN EASTERN NORTH CAROLINA

4.9

Donald Bird

Joe DelGuercio

Service tech did a outstanding job he was very knowledgeable and cleaned up after his work

Carol

We had technician Norman he was really knowledgeable about what we needed, polite and professional! I rate him and the company a 10 out of 10 thank you!

Amy Futrell

Sonya Hardy

Great service from Juan Delgado

sokea fung

Daniel was very professional, friendly & was able to communicate our need to resolve a problem clearly. I appreciated his professionalism!

Betty Smith

I was very very satisfied with the service. Yes

Sally Cormier

Jeremy Bryant

Percy was very helpful and polite, this guy was awesome. I highly recommend there service thanks to Percy.

Jean Stringfield

Scott Britner

Quick response. Very knowledgeable service tech - great customer service. Very happy with their service.

Harold Blake

Good people that do quality work pro on time

Ashley Cook

takara wilson

Technician was professional and friendly. Thank you from US Cellular crew

great service!

these guys always deliver quality service. I’ll never switch to another company. Very reliable!

Mary Ann Dudley

Anthony Axeen

WHO WE ARE - JACKSON & SONS

Your Home Comfort Specialists In Eastern NC

Our core values are straightforward: We are committed to service excellence. We believe in getting the job done right the first time and delivering exceptional value to our customers. Our priority is to ensure that every customer receives professional services from highly trained experts in their respective fields. Our values are deeply rooted in our people. If you ever need assistance or are not fully satisfied with our services, our management team is always available to address your concerns.

Our goal is to always serve the customer and to do the best work possible.

Learn More About Us

SERVING THE EASTERN NC AREA

With a coverage area East of Raleigh to New Bern, we GPS-dispatch our technicians daily throughout Eastern NC. With a central Wayne County location, we are able to serve you with ease.

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DEPENDABLE HOME SERVICE

Your Comfort Specialists

Since our humble beginnings in 1974, Jackson & Sons has gone on to become one of the largest and most respected home comfort system specialists in North Carolina. However, our goal has always remained the same: to give our customers one less thing to worry about to be comfortable in their own homes. When you call us, a live person will always answer the phone as opposed to an automated message. We also offer same-day repair services in most cases, a guaranteed warranty on service and installations, and typically will install your new unit the day after purchase.

When You Need Us - We'll Be There.

Our Services

We Service All Brands

Our team is highly trained and well-equipped to work on any type of HVAC system no matter how old.

Same-Day Service With A Smile

In most cases, we'll provide you with same-day service and get your home comfortable again quickly.

Solid Work - Guaranteed

We provide industry-leading warranties and comprehensive workmanship guarantees.