WHEN YOU NEED US - WE'LL BE THERE!™

Serving Eastern North Carolina - Since 1974

Expert Residential & Commercial Heating, Air Conditioning & Plumbing Services

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Google Rating

4.9

Based on 3247 reviews

Jackson & Sons

4.9

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Odell Brown

1757857243

Ray Burrell

1757799426

Arrived on time and completed all the maintenance in an outstanding manner.

Jackie Jones

1757759762

Very polite young man and very professional.

Melissa Fernandez

1757711681

Jackson & Sons maintain my HVAC system since installation 2015. My home has a 3-ton unit (for 2,005 sq. ft.) that ran for nearly a decade with refrigerant issues. This caused premature failures that were never addressed during their preventative care visits and despite numerous call from us that the unit had saturated cabinet insulation, not reaching set point below 75° and running unusual cycles and high humidity in the home.On July 15, 2025, a technician left my system running with the panels wide open for over 30 minutes--causing water damage, high moisture in the crawl space, and ductwork saturation. They drilled holes in the blower compartment for drainage of access water coming from the unit saturating the insulation in multiple cabinets and sealed the heat exchange panel with silicone (instead of proper UL-rated materials). None of this was documented despite emails asking if it was appropriate your procedure.When I asked for a "Good faith"replacement estimate, they quoted me $35,000 for a 4-ton unit and ductwork, claiming I wouldn't be charged labor, but then refused to provide an itemized estimate. They also tried to sell me products already installed in 2023.(surge protector, and plasma air)After years of repeated visits, contradictory diagnoses, no root cause for issues presented and no accountability, they eventually offered nothing more than a refund for a preventative care membership and stated they will no longer service my unit.They have still not provided liability insurance or tech license numbers despite my requests. In my experience, this company has shown negligence, unsafe practices, lack of transparency, and zero accountability.I would strongly caution anyone considering them for HVAC service or installation.———————————————————————-Update in response to the company’s reply:While the refrigerant issue was corrected on 08/18/2025, years of negligence caused long-term system damage. By the time it was addressed, the unit had already suffered premature wear, leaving me with higher costs and poor efficiency. Despite repeated visits, the company has never identified the root cause of the ongoing issues, as even stated in their own email.When I requested a fair estimate or replacement under their own warranty certificate, I was given inflated prices with no itemization. The company later refused to continue servicing my unit, even after technician Romario left access panels open while the AC ran for 30 minutes 07/15/2025. An incident they also never took accountability for.To this day, they have not provided proof of liability insurance or the licenses of the technicians who worked on my system over the years, despite repeated requests.

lawana ormond

1757687441

I really appreciate the quickness of your response to my call. My water heater developed a terrible leak, and you were here within 30 minutes of my call and completed the repair within 30 minutes. Thank you. I will recommend you to my family and friend.

Ann Mahurin

1757637443

Daniel notified of us of an issue when he came out for system maintenance. He explained everything thoroughly and worked to get the job completed. I immediately felt a difference in the HVAC working efficiently again.

Sally Cormier

1757619829

Norman is the person you want. Went over all the jobs estimate and answered all questions. He roughed out our new shower, dree standing tub, double vanity and installed a water line for the new frig. Professional, courteous, patient, passionate and extremely knowledgeable of his profession. Easy appointment setting to getting the job done. The price was very fair. Mentioned he did not have to wear the blue socks over his shoes ...he replied company policy. Thank you all for taking care such good care of us. Great company.

Angie Whitehead

1757616544

Amy Forte

1757615054

Carrie Bunn

1757605177

Logan was knowledgeable and explained everything he did .my heat pump and furnace has never worked better. I'm thankful I called I recommend Jackson and sons.

Susan Baker

1757600573

Every professional and please with the service.

Joe DelGuercio

1757543587

Service tech did a outstanding job he was very knowledgeable and cleaned up after his work

William Seawell

1757447132

Great job. Employee very knowledgeable and helpful. Cleared the problem in less than a hour. Would recommend Jackson and Sons to family and friends.

Cathy (shadowcat95)

1757425020

Called Jackson & Sons to replace a 47 year old water heater that died early morning. Prompt response to my problem and came out the same day. Our technician, Norman, was knowledgeable and made the entire process a lot easier.

Jimmy Brown

1757379303

Service was great! Always easy to deal with. The tech was very helpful and informative. He also made sure to know I understood everything that he did so that everyone was in the same page. Although one thing of note. Every time a tech has come to my house they always but in protective booties before entering my home. This visit the tech did not. While this is not something that made me upset I do appreciate when they take extra precautions before entering my home.

Stephen Norville

1757361791

The guys were great and very informative. Came out when they said they would and took time to explain everything.

Brian Combs

1757353521

Daniel is highly professional and knowledgeable on HVAC. Did all work expected on three residential units including assessing air handlers in ceiling and cleaning the compressor units. Highly recommend.

willie cashwell

1757351208

Landen Herring the service tech was not only polite and well mannered but very knowledgeable about the trane hvac system he deserves a 10 star rating highly recommend.

Julia Trivette

1757277127

We are pleased with the work our technician Daniel did on our unit. He was prompt, courteous, and answered all of our questions.

Joy Bayles

1757178811

Logan was the absolute best! Professional, polite, respectful and got our minisplits serviced having to work around our remodeling!

Donald Bird

1757114496

Everything was over the top outstanding, from our first interaction calling to Joshua completing the work. I think the two things that actually sold us on continuing to use Jackson and Son’s is 1 the text and email I received letting me know who our technician was along with a picture and 2 that Joshua was all around fantastic. He was extremely nice and friendly, answered all my questions and even went over our next job we have for them. I was extremely impressed. All I can say is thank you for taking such good care of our plumbing and we will continue to use your company.

Carol

1757097907

We had technician Norman he was really knowledgeable about what we needed, polite and professional! I rate him and the company a 10 out of 10 thank you!

Amy Futrell

1757094049

We have been customers of Jackson & Sons for many years! They have the best customer service and the technicians are so nice and personable. Very professional! I highly recommend this company for all your heating and air needs.

Sonya Hardy

1757092477

Great service from Juan Delgado

sokea fung

1757087654

Daniel was very professional, friendly & was able to communicate our need to resolve a problem clearly. I appreciated his professionalism!

Betty Smith

1757086903

I was very very satisfied with the service. Yes

Joey Bailey

1757085511

Rag Land

1757016821

Jeremy Bryant

1757013520

Percy was very helpful and polite, this guy was awesome. I highly recommend there service thanks to Percy.

Jean Stringfield

1756995637

Extremely satisfied with Jackson and Sons customer service and plumbing services. My technician Norman was a 10/10. He was very knowledgeable of his job and ready to answer any questions or concerns. I was very impressed with his honesty and people skills.

Scott Britner

1756936982

Quick response. Very knowledgeable service tech - great customer service. Very happy with their service.

Harold Blake

1756928728

Good people that do quality work pro on time

Kathie Davidson

1756856190

Over $200 in labor for 15 minutes to change a thermostat. Another 15 to check the blower motor. That needs replaced.

Ashley Cook

1756850801

I really enjoyed the text I got when the tech was on the way. It had a picture of him and a description about him. He was quick getting to my home and honest about what was being seen under my house. A/C maintenance program is reasonably priced and that was what I needed today.

Christopher Hartley

1756846178

Aiden was very fast, efficient and super professional.

takara wilson

1756843887

Technician was professional and friendly. Thank you from US Cellular crew

Vernon Smith

1756837274

Ricardo is extremely friendly and professional. He recounted and explained all the checks her performed, made suggestions about keep the system in peak condition. He asked if we had any questions or concerns and then politely left. Top class.

L t Horton

1756640461

great service!

Judy Pelance

1756495458

The technician was very nice and got two different issues resolved for much less than I thought it might be. Very professional and efficient. Was only here for a little over an hour and replaced a garbage disposal and an outdoor leaky faucet. I will definitely use them again for any plumbing needs.

1756417224

Brandon Rizzo

1756400675

these guys always deliver quality service. I’ll never switch to another company. Very reliable!

Mary Ann Dudley

1756374393

Logan Pittman was expedient in the work being performed. He communicated and reviewed everything concerning the service provided. He is very personable, professional, respectful and polite. I highly recommend Logan and Jackson & Sons!!

Anthony Axeen

1756323502

Technician notified me of arrival time, was courteous and knowledgeable. Information given to me was accurate and to the point. He discussed the options and the pros and cons. I have enough tangential knowledge to know if I am being conned, but he was truthful and and not trying to sell me something I didn't need. Overall fantastic service and his repair on the return visit was done quickly efficiently and professionally. If I need a duct repair in the future I want Romario to be the one who doesn't it

Peggy D

1756233168

Efrain Dominguez

1756226817

Excellent work! straight to point, no gimmicks... David Sturm--technician, listen to my rundown of events, then he walked me through his troubleshooting process... he quickly evaluated the ac equipment and found the problem right away. David was very concise and to the point. Couldn't be happier. Our ac is up and running.

Kisha Antoine

1756225285

Very good service. Technician was prompt and professional about products and services !! 10 out of 10 i definitely recommend !!

Monica Purdie

1756219854

I booked a faucet replacement and Norman was here in less than 24 hours. Very polite and efficient.

Cynthia Green

1756147885

Very thorough

Wallace Washington

1755984365

Great service was very professional and friendly

Charles B

1755960164

They came on very short notice. He explained what the problem was and fix it then stuck around to make sure it stays fixed. Very polite and professional.

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The Future of Comfort

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EXCEPTIONAL SERVICES

FOR YOUR COMFORT

Jackson & Sons provides expert HVAC, plumbing, and indoor air quality solutions for homes and businesses. Whether you need a new installation, routine maintenance, or repairs, our experienced team delivers fast, reliable service you can depend on. With a commitment to quality workmanship and customer satisfaction, we keep your home or business comfortable and efficient in every season.

Air Conditioning Services Keep cool with our AC repair, replacement, installation, & maintenance!

Heating Services Stay cozy with heating system repairs, replacement, & tune -ups.

Plumbing Services Count on our plumbers to keep your fixtures and water heater working well.

Dryer Vent Cleaning Keep your home safe from fires with our dryer vent cleaning services.

Duct Repair & Replacement Don’t let any more conditioned air escape from your ductwork.

Commercial HVAC Services Our commercial HVAC services keep you & your customers comfortable!

Serving Eastern North Carolina - Since 1974

WHAT MAKES US A COMMUNITY NAME

Award Winning Services

Proud Of Our Thousands of 5-Star Google Reviews

Local Expertise With A Community Focus

Our Values Come From Our People

24-Hour Emergency Service

We are available 24 hours a day, 7 days a week for HVAC Emergency Service.

Eastern North Carolina's Trusted Technicians

Trained & Certified with Fully-Stocked Trucks

Award Winning Services

HIGHEST RATED HVAC COMPANY IN EASTERN NORTH CAROLINA

4.9

Ray Burrell

Arrived on time and completed all the maintenance in an outstanding manner.

Jackie Jones

Very polite young man and very professional.

Logan was knowledgeable and explained everything he did .my heat pump and furnace has never worked better. I'm thankful I called I recommend Jackson and sons.

Susan Baker

Every professional and please with the service.

Joe DelGuercio

Service tech did a outstanding job he was very knowledgeable and cleaned up after his work

William Seawell

Great job. Employee very knowledgeable and helpful. Cleared the problem in less than a hour. Would recommend Jackson and Sons to family and friends.

Cathy (shadowcat95)

Jimmy Brown

Stephen Norville

The guys were great and very informative. Came out when they said they would and took time to explain everything.

Brian Combs

willie cashwell

Landen Herring the service tech was not only polite and well mannered but very knowledgeable about the trane hvac system he deserves a 10 star rating highly recommend.

Julia Trivette

We are pleased with the work our technician Daniel did on our unit. He was prompt, courteous, and answered all of our questions.

Joy Bayles

Logan was the absolute best! Professional, polite, respectful and got our minisplits serviced having to work around our remodeling!

Donald Bird

Carol

We had technician Norman he was really knowledgeable about what we needed, polite and professional! I rate him and the company a 10 out of 10 thank you!

Amy Futrell

Sonya Hardy

Great service from Juan Delgado

WHO WE ARE - JACKSON & SONS

Your Home Comfort Specialists In Eastern NC

Our core values are straightforward: We are committed to service excellence. We believe in getting the job done right the first time and delivering exceptional value to our customers. Our priority is to ensure that every customer receives professional services from highly trained experts in their respective fields. Our values are deeply rooted in our people. If you ever need assistance or are not fully satisfied with our services, our management team is always available to address your concerns.

Our goal is to always serve the customer and to do the best work possible.

Learn More About Us

SERVING THE EASTERN NC AREA

With a coverage area East of Raleigh to New Bern, we GPS-dispatch our technicians daily throughout Eastern NC. With a central Wayne County location, we are able to serve you with ease.

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DEPENDABLE HOME SERVICE

Your Comfort Specialists

Since our humble beginnings in 1974, Jackson & Sons has gone on to become one of the largest and most respected home comfort system specialists in North Carolina. However, our goal has always remained the same: to give our customers one less thing to worry about to be comfortable in their own homes. When you call us, a live person will always answer the phone as opposed to an automated message. We also offer same-day repair services in most cases, a guaranteed warranty on service and installations, and typically will install your new unit the day after purchase.

When You Need Us - We'll Be There.

Our Services

We Service All Brands

Our team is highly trained and well-equipped to work on any type of HVAC system no matter how old.

Same-Day Service With A Smile

In most cases, we'll provide you with same-day service and get your home comfortable again quickly.

Solid Work - Guaranteed

We provide industry-leading warranties and comprehensive workmanship guarantees.