WHEN YOU NEED US - WE'LL BE THERE!™

Serving Eastern North Carolina - Since 1974

Expert Residential & Commercial Heating, Air Conditioning & Plumbing Services

Request Services

Google Rating

4.9

Based on 3131 reviews

Jackson & Sons

4.9

review us on See all reviews

amoni owens

1751648398

quick and very professional

Teresa Dais

1751582418

My AC motor needed to be replaced. Since my AC unit was old and the motor had to be ordered, Jackson & Sons installed two window AC units to ensure certain areas of my home were cool.

tony best

1751568980

Technician David Sturm figured out my ac problem in one visit.

Mark Wuntke

1751562352

We were highly impressed with Logan. His professional demeanor and technical competence is greatly appreciated.

melinda williamson

1751559228

Great response time. Friendly and provide good education on HVAC. Thank you, Caleb!!

Cynthia Robinson

1751556749

Technician was very polite and explained simply every step of the way the process. I really appreciated that so I could get clear understanding.

Diane Maney

1751487108

Always available to come when there's a problem and have never left without a solution! Best hvac company around! Hands down!

David Waters

1751465827

They did a Fantastic job 👏

Micheal Cmarik

1751409995

Landen was very professional and polite. He did his job with the utmost care. Very nice and knowledgeable young man.

Kirstin Jamerson

1751398994

Percy and Juan came to service our business today. I rate it 11/10. They were professional, communicated effectively. They did a thorough job and sent a thorough report after with pictures. Great job guys!!!

Carrie Bergagna

1751398939

I had a wonderful experience with Jackson&Sons. My AC decided to stop working in the hottest part of the year and I was able to get a technician quickly out to check it out. After a quick repair didn’t work it was determined a whole new unit would solve my issue. From the sales team to the install techs I had a smooth and painless experience. What could have been a major headache was clearly explained and quickly remedied in a single day install of a brand new unit, explanation of how to operate new unit and its warranties as well as help downloading and setting up my new thermostat and app for remote control. I highly recommend Jackson&Sons and have also signed up for their maintenance program so I can keep all my new equipment in tip top shape.

CONNIE Smith

1751394216

Chris was very nice and informative. He explained the process and addressed all of my questions. I appreciate it! Thanks.

Anthony Yelverton

1751383180

Customer service is excellent and they are extremely knowledgeable of their profession and equipment !

Robert Smith

1751383099

Quick and the very best service. Thanks again

Heather Till Yoga

1751383013

Cody Weaver

1751325194

Jackson & Son’s is blessed with great installers. The guys were so very kind. We appreciated them answering all of our questions & going out of their way to help. The lead guy is so crazy knowledge. It was helpful! I can’t imagine working out in that heat/attic, but they didn’t complain once!

Melanie Thompson

1751321716

Logan Pittman was our service technician. He was very courteous and professional. Performed his service in a timely manner and explained what he did and found.ThanksLoganLarry Thompson

Linda Mc Grath

1751286895

He did a great job!

Ron Raymer

1751278268

Jackson & Sons did a great job. We are new to the area and just bought a house that needed an old unit to start up after probably not running for over a year. They worked with our scheduling needs and were easy and smooth in getting a technician. We got Landen, and he did great. Was very polite and thoughtful. He represented the company well. He worked with the unit and was able to quickly identify the issue. He was able to replace the part needed with a part in his truck. The trucks are all nice and clean with clear company logos and lots of parts. We will use them again. Thank you.

D L

1751138294

Great service by Ricardo. He was very friendly,knowledgeable, and easy to talk to.

Michael Parker

1751131762

David Strurm was my Service Tech. He found the issue right away. My AC is back up and performing great.

Lynette Wilson

1751072982

Excellent Service! Very Professional!

Hilda Harrell

1751058046

When I called on Sunday a technician was here in 30 minutes.and Field Supervisor was here within an hour. New unit was installed a day earlier than expected. Great customer service. The installers are very courteous and efficient. Was overall a great experience 😊

V. Elizee

1751057185

Professional and knowledgeable. Great customer service.

jay jackson

1751054573

Fast courteous great job

Donna Best

1751047840

Estimate for repair by tech. He contacted responsible rep for determining cost who made a visit on same day.

KimShala Hibbert

1750970927

They did a fantastic job. Knowledgable, Professional, and my home is nice an cool. The entire process from scheduling, to pre communication, to the technicians diagnosis and repair, were all excellent. Thank you Jackson & Sons. I really appreciate your servie.

S Joy

1750970021

Outstanding in all aspects 👍👍 Very knowledgeable courteous and go out of their way to be the best !

Glitter Explorer

1750954726

BUYER BEWARE! We are a small business and our A/C went out. We set up a appointment online and it was super easy. The guy showed up on time however had no clue what to do. He was expecting a residential unit and he had no experience with a business A/C unit. He called his manager and got direction, and ultimately said they need to send out a Commercial technician. We were told we had to pay $160 "call fee" for this guy to literally do NOTHING.A sales representative came by the next day to sell us us a maintenance package of $172 per unit. I asked if the $160 that we already paid could be transferred to the $172 they were asking to perform a full service check on the A/C unit. Since the guy that came did nothing and had no experience. After a week of awaiting a response, I called to follow up. They would only give us a $80 credit. I got the feeling they didn't want our business.I don't feel it is ethical for a company to send out a technician that is NOT experienced in the work needed to be done. Then on top of that to charge a "Call Fee" knowing they sent someone not trained to solve the problem. This feels scammy and unethical. We gave them a chance to do the right thing, they declined. We called them due to the great reviews. I would say BUYER BEWARE when calling them.

John Chapman

1750951715

Jackson and sons provided excellent service for my sister's ac unit. They are extremely courteous and professional. Thank you Jackson and Sons.

carl hartley

1750948877

Colby Bell

1750946243

Excellent Service! Followed up to make sure everything was ok.

Linda Leathers

1750894879

The technicians are all so polite and professional.

Mary Lois Neel

1750888128

We were pleased with Ramano's service call. He was kind and answered all our questions. He was very thorough.

Laquisha Mckinney

1750877484

Quisha McKinney

1750877457

Quality Work!

Anthony Nix

1750876567

We called and had a service tech come out because our lawn guys punctured the condenser coil with a nail. Tech said he would give us an estimate to replace coils. We did realize this was on a Saturday and may take until the next week. They send an estimate of about $6,000, with that it was just the price no breakdown of labor costs or part cost. I called on Monday to clarify estimate and the lady was rude and short when I explained that at $6,000 it would be cheaper to just replace the whole unit. She said so you’re not going to do the work and I said No. she then hung up. No other estimate or questions asked. They obviously didn’t want to have our business.

JAMES EARNHARDT

1750846008

Jackson & Sons provides an exceptional standard of both friendly and professional service. In today's economy, fair pricing is crucial, and they excelled in this regard by delivering the most competitive rates on equipment and labor. I am truly satisfied and would certainly recommend them. Thank you.

Don Barker

1750797546

We have top of the line Trane system yet almost everytime they service the units at least one will throw a code and stop working. It is just seems like the 600+ that i pay for maintenance every year would make it so this does not happen. The units are less than 5 years old. Just disappointed 😞 Not sure that I want to keep paying that kind of money for poor service. I now have to wait until mid day the next day to have someone look at the issue. It was 830 when I noticed the unit was offline and not working. I called and someone would have come out but he was 1 hour away. Again I just expect more for the amount we pay for the maintenance agreement. It is also not encouraging when the guy on the phone says "yeah we seem to be having to follow behind our technicians quite a bit" not a good comment. Hopefully the issue is resolved tomorrow and I can leave a more positive review.Edit: i had made an appointment for today so a technician could see why the upstairs unit was not cooling efficiently since the service was done. I missed a call from Jackson and Sons since I was in a meeting all afternoon. Since I did not answer to confirm a technician was not sent to the house. I was never told that I needed to confirm the appointment the day of. Is this new policy since last time I got an email, phone call and text message that a technician was on his way and I did not respond to any of them but he still showed up on time. Why do I make an appointment if you are not going to show up. Now have to take more time off of work to accommodate them. Very poor customer service. I have been with Jackson and Sons with my old house and now this house(10+ years) but sadly will be looking elsewhere for service. This was an issue before this heat wave but it seems that bigger more profitable jobs take precedent over returning customers. Hopefully they will make this right but again losing confidence in their ability very quickly. I will follow up with what happens.

Thomas Newton

1750772559

The service performed on my air conditioning unit was excellent

Stephen Smith

1750718453

Service was amazing. Richardo got our system back in order in no time. Thankful for the help!

Rose Morgan

1750537688

Vanessa Satterfield

1750536156

The technician arrived in a timely manner. He was courteous and very knowledgeable. Everything went as planned. Great service!

rebecca seegars

1750535645

Gee Sheppard

1750528840

Patrick Woellhof

1750451018

Knowledgeable and professional

Jerry Shore

1750436485

Bobbie Maldonado

1750436388

Logan is very good at his job. We have had him the last two times and would love to keep him if possible please from now on. Thank you 😊

Sandra Smith

1750371817

Dave Thomas

1750365882

Tylerconducted himself in a professional manner. He informed me of what was wrong with my unit, prior to the repair.

More reviews

The Future of Comfort

Learn about the all-in-one HVAC protection 10-year program.

Finance Your Project

Instead of paying all at once, we offer convenient monthly payment options.

EXCEPTIONAL SERVICES

FOR YOUR COMFORT

Jackson & Sons provides expert HVAC, plumbing, and indoor air quality solutions for homes and businesses. Whether you need a new installation, routine maintenance, or repairs, our experienced team delivers fast, reliable service you can depend on. With a commitment to quality workmanship and customer satisfaction, we keep your home or business comfortable and efficient in every season.

Air Conditioning Services Keep cool with our AC repair, replacement, installation, & maintenance!

Heating Services Stay cozy with heating system repairs, replacement, & tune -ups.

Plumbing Services Count on our plumbers to keep your fixtures and water heater working well.

Dryer Vent Cleaning Keep your home safe from fires with our dryer vent cleaning services.

Duct Repair & Replacement Don’t let any more conditioned air escape from your ductwork.

Commercial HVAC Services Our commercial HVAC services keep you & your customers comfortable!

Serving Eastern North Carolina - Since 1974

WHAT MAKES US A COMMUNITY NAME

Award Winning Services

Proud Of Our Thousands of 5-Star Google Reviews

Local Expertise With A Community Focus

Our Values Come From Our People

24-Hour Emergency Service

We are available 24 hours a day, 7 days a week for HVAC Emergency Service.

Eastern North Carolina's Trusted Technicians

Trained & Certified with Fully-Stocked Trucks

Award Winning Services

HIGHEST RATED HVAC COMPANY IN EASTERN NORTH CAROLINA

4.9

amoni owens

quick and very professional

Teresa Dais

My AC motor needed to be replaced. Since my AC unit was old and the motor had to be ordered, Jackson & Sons installed two window AC units to ensure certain areas of my home were cool.

tony best

Technician David Sturm figured out my ac problem in one visit.

Mark Wuntke

We were highly impressed with Logan. His professional demeanor and technical competence is greatly appreciated.

melinda williamson

Great response time. Friendly and provide good education on HVAC. Thank you, Caleb!!

Cynthia Robinson

Technician was very polite and explained simply every step of the way the process. I really appreciated that so I could get clear understanding.

Diane Maney

Always available to come when there's a problem and have never left without a solution! Best hvac company around! Hands down!

David Waters

They did a Fantastic job 👏

Micheal Cmarik

Landen was very professional and polite. He did his job with the utmost care. Very nice and knowledgeable young man.

Kirstin Jamerson

Carrie Bergagna

CONNIE Smith

Chris was very nice and informative. He explained the process and addressed all of my questions. I appreciate it! Thanks.

Anthony Yelverton

Customer service is excellent and they are extremely knowledgeable of their profession and equipment !

Robert Smith

Quick and the very best service. Thanks again

Cody Weaver

Melanie Thompson

Logan Pittman was our service technician. He was very courteous and professional. Performed his service in a timely manner and explained what he did and found.ThanksLoganLarry Thompson

Linda Mc Grath

He did a great job!

Ron Raymer

D L

Great service by Ricardo. He was very friendly,knowledgeable, and easy to talk to.

Michael Parker

David Strurm was my Service Tech. He found the issue right away. My AC is back up and performing great.

WHO WE ARE - JACKSON & SONS

Your Home Comfort Specialists In Eastern NC

Our core values are straightforward: We are committed to service excellence. We believe in getting the job done right the first time and delivering exceptional value to our customers. Our priority is to ensure that every customer receives professional services from highly trained experts in their respective fields. Our values are deeply rooted in our people. If you ever need assistance or are not fully satisfied with our services, our management team is always available to address your concerns.

Our goal is to always serve the customer and to do the best work possible.

Learn More About Us

SERVING THE EASTERN NC AREA

With a coverage area East of Raleigh to New Bern, we GPS-dispatch our technicians daily throughout Eastern NC. With a central Wayne County location, we are able to serve you with ease.

Enter Your Zipcode to see if we service your area:

View Our Service Area

DEPENDABLE HOME SERVICE

Your Comfort Specialists

Since our humble beginnings in 1974, Jackson & Sons has gone on to become one of the largest and most respected home comfort system specialists in North Carolina. However, our goal has always remained the same: to give our customers one less thing to worry about to be comfortable in their own homes. When you call us, a live person will always answer the phone as opposed to an automated message. We also offer same-day repair services in most cases, a guaranteed warranty on service and installations, and typically will install your new unit the day after purchase.

When You Need Us - We'll Be There.

Our Services

We Service All Brands

Our team is highly trained and well-equipped to work on any type of HVAC system no matter how old.

Same-Day Service With A Smile

In most cases, we'll provide you with same-day service and get your home comfortable again quickly.

Solid Work - Guaranteed

We provide industry-leading warranties and comprehensive workmanship guarantees.