WHEN YOU NEED US - WE'LL BE THERE!™

Serving Eastern North Carolina - Since 1974

Expert Residential & Commercial Heating, Air Conditioning & Plumbing Services

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Google Rating

4.9

Based on 3199 reviews

Jackson & Sons

4.9

review us on See all reviews

Ashley Kornegay

1755263873

David Strum has been the best service technician we have had at Professional Data Management. We will be requesting him every time. We

Victoria LaVoilette

1755195005

My appointment was between 10am and 2pm, and they came at 10:20am which was great. Technician Romario did an amazing job from start to finish. Highly recommend Jackson and Sons. Very happy with the professional work and explanation of the problem.Today I had Jackson and Sons replace my heat pump by Jacob and Audonel. They were absolutely amazing and did a extremely professional job. I would highly recommend any of these young men. Best of the best. Thank you so much Jackson and Sons. You rock!

Betty Montigny

1755181104

The people at Jackson and Sons were wonderful.My AC unit broke down and they came the same day. They worked hard to fit me in. They were here in no time. I would recommend them to anyone. They had me up and running in no time. Very good and professional service.

tammie mumford

1755155348

Very friendly and helpful.

Ella Artis

1755049432

Kim Jones

1755036014

tim kennedy

1755029122

Checked unit and explained everything in detail.

suge Knight

1754949449

They can’t drive. today I was blocked by one of their drivers. Who was driving next to a truck, that was 8 miles under the speed limit. but then failed to signal as well at every single turn (3) because it’s in impossible for them to use it despite the fact that every car by law is manufacturer to have turning signal. They should be better at driving, especially if they wanna provide services. If they do work as bad as they drive, there’s no reason to trust that kind of service.And as an added bonus, even if you were to make your comment review or rebuttal, I can care less it would not have any effect on me what needs to be said .

Robyn Porcha

1754925167

Technician was friendly, knowledgeable and quick. Explained everything fully.

Robert Mull

1754681545

Olivia Fredrick

1754678305

I'm thankful for the professionalism shown by everyone at Jacson and Sons. They have always taken good care of my system's need.

Robert Young

1754675838

Excellent service

Ed Bradley

1754675804

David was very thorough.

Robert Bero

1754608919

Elaine Quittkat

1754606137

Great service, knowledgeable and helpful

crazycatlady

1754594813

Very professional n explained everything that needed to be done n Would recommend to other's n he's n animal lover

Linda Smith

1754584220

Prompt, courteous, professional technician David Sturm

Lena Pridgen

1754574251

The estimate I received for what I thought to be a fairly straightforward plumbing job was extremely high-over $1000. It left me feeling disappointed and frankly bamboozled. HVAC may be their strength, but plumbing? Not working for me.

Patricia Haddock

1754517461

I called and this company had a technician to my house the same day. Norman the technician was friendly and knew exactly what to do. He made the repairs as needed. He explained everything as he was working. I would highly recommend this company. I would definitely use them again.

David Cobb

1754484460

After looking at my Bill they were quick to fix the billing error thank you so much for being on top of it and I highly recommend them

Marty Barfield

1754473008

Very pleased with the two young men that showed up to service my unit. Very professional, well mannered & knew their job. Been with Jackson & Sons for 3-4 years now & was thinking of not renewing my service agreement due to the tech that was supposed to come was over a hour late with no contact but the two young men that came were apoplectic & I will be staying with Jackson & Sons however will be requesting one or both of them for all my service &/or work from now on. Highly recommend

Ruth maynor

1754429392

Always are on timeVery pleased with the techsAnd the office employees are pleasantThank you

Ruth Maynor

1754429317

I always have the best experience with the technician . The customer service from the office is great. The work they do is one of the best I've seen and are fair on prices.

tres powell

1754418480

Matt was great, polite, and knowledgeable about the service. I would definitely recommend them

Nick Palmer

1754415673

Fast, friendly service, always presented a series of options good better or Best. Never tried to up sale anything to us.

Natalie Huckins

1754402715

Alex arrived at my home to help with a sulfur smell emitting from my water when showering, etc. He knew immediately what the cause was and offered a solution. I did my research ahead of time and anticipated that I would need a new hot water heater. He assessed the problem, left to get a new hot water heater and returned and went straight to work. Unlike some workers I've dealt with, he was all business, yet friendly and professional. He didn't waste time and he did the job much quicker than I could have imagined. I haven't used any water yet, but I'm confident that all will be better than ever. I appreciate how quickly this process took place from my first phone call to the installation. Yes, I would use them again and again, if needed.9 MONTHS LATER:First, I need to back up. A week after the new hot water heater was installed at the tune of $2,415.00, I noticed, not only did the smell not go away, but it was now strongly noticable in my laundry and kitchen area and the smell was never in those areas prior to the new install. Jackson and Sons returned to assess the issue. They flushed the new hot water heater to show me there was no residue, which I didn't expect there to be any in a week anyway. I asked what about the smell that has now worsened and I was told it should dissipate. Well, it didn't. I called another plumber and told him the issue and he immediately told me I needed an electric anode rod. He ordered one, installed it the following week and I've had ZERO sulfur smell! I was elated and relieved, but questioned why Jackson and Sons didn't offer that as an alternative. Clearly I didn't need a new hot water heater, especially since the one I had was less than four year old at the time. I called Jackson and Sons and was told that I probably had a lot of minerals in my water (which I already knew, but didn't tell them that). They said it's very rare that an electric anode rod is needed, but in my case it was and I was never told that it was an option. I expected some type of monetary relief from them for having to call another plumber since Jackson and sons literally gave up on me. Josh at Jackson and Sons said he would have tested my water and assessed from there. Well, even their tech that came out didn't test the water, so clearly you all were deficient in your duties. Yet, I received no compensation or apology. And by the way, after testing the water, the only other alternative would be for them to install an electric anode rod. The other plumber stated due to where I live, he has to install them frequently. I am disappointed to say the least that Jackson and Sons did not acknowledge their oversight, nor did they offer to compensate me. It's not professional or ethical.

David Guthrie

1754085038

Jackson and Sons is a great company to do business with. I have for many years. A company that is dependable and cares. HIGHLY RECOMMENDED.

Laurie

1754080756

Nestor and his partner were professional, knowledgeable, and took time to describe maintenance plan to provide me with the best option. Always happy with the service from Jackson & Sons.

William Moore

1754077049

Kay Lancaster

1754066779

I have been fortunate enough to have Jackson & Sons install and maintain 6 units on my property since 1995. In all the years I have dealt with them and their employees, I have not once been disappointed in their performance nor dissatisfied. They are honest people and I can talk to them and explain my circumstances and they go above and beyond to take care of the problem. I trust them wholeheartedly. I don't want anyone else working on my units.8/1/2025 : David Strum came out to do repairs as AC was not cooling. I find David to be thorough in his work ethics and goes above and beyond to make necessary repairs. When job is completed I feel confident that unit will run as expected. I give David 5 Stars.Kay Lancaster, Owner

Wayne Wagner

1754062928

Quick, friendly, competent service solved the problem after hours.

Minnie Lanier

1754003186

Quick and efficient, knowledgeable and a great source of information concerning my unit.

Curtis Powell

1753998051

Very knowledgeable. Explained very thing.

Nicholas Gualtieri

1753994975

Percy was great thorough and professional

Ricky Brown

1753994349

Juan and Jacob did a great job installing the new ac unit.

Teresa Taylor (Terry)

1753987071

07/31/2025 Update: Had our 2nd annual maintenance agreement checkup today. Everything cleaned and taken care of by Chris (and friend). System continues to work as it should. Thanks guys!08/13/2024 Update: Today Juan (and his co-worker) installed our 2nd heat pump from Jackson and Sons. Our last one was failing and after 2 recent calls for repairs (thanks Joseph and Kyle), we decided to go with a new one. All recent service calls, including our meeting for the estimate of the new system were done promptly. Shout out to Mike Acree for a great deal with an IRS tax credit. Juan was here promptly this morning to install, working quickly and professionally. We ordered on Sunday and had installed today. That's what I call great service.08/10/2024 Update: Had to call back today for a different problem. Compressor stopped kicking in this afternoon. Got very hot, very quickly. Fortunately, Jackson and Sons sent Kyle out to the house in less than 2 hours from calling (on a Saturday). We are so thankful that he got us up and running again quickly. Very impressed with the companies service and technicians. We are going to look into possibly getting a new unit as this one is several years our of warranty.07/31/2024: Have had issues past 2 nights with system running but no air coming out of vents. Could shut off and turn back on and it would work but we called Jackson and Sons to get ahead of issue getting worse. Called around 11 and they had Joseph out here by 3PM. He was very professional and friendly, quickly determined the problem and fixed it. Have done business with Jackson and Sons for years and will continue.

Linda Turner

1753893612

Dayton Derkovitz

1753817390

Torrence was that guy did great work and he was solo flying

Boysie Lewis

1753799613

Quick friendly hardworking just a few things I noticed among others as these gentlemen worked on our ac. Definitely recommend

Debora Williams

1753739029

Excellent service. We are so pleased with the fast efficient service from Jackson & Sons. Your same day service for replacing our old water heater has likely saved us from a rusty old 80 gallon heater. It was so close to bursting.Norman was fast, efficient and knowledgeable.

Keith Eskildsen

1753723582

The best technician I’ve ever had in 30 years! He was very thorough/and took his time/he really cared

Nancy Littleton

1753718926

All workers and crew were very professional,courteous, and worked extremely HARD., getting this split heat pump installed. The inside unit was extremely hard for them to install, due to the close quarters it was installed in. A hard but beautiful job was the finished product. I Thank them all so very much.

Rick George

1753569845

Excellent service. Great techs!Highly recommend them

Sue Blanchard

1753470215

Daniel is a terrific young man! HeDid a wonderful Job!👍

Angela Brock

1753468155

Listen Im all about DIY projects, but when you totally mess up the job 😕😕. Rest assured Jackson & Son will come to your rescue!!!. The young man that rescued my diy project is named Joshua. He was on time , curtious, friendly, very professional before and after entering the house. He explained what could possibly happen and what he could make happen. He didn't even mention mind me watching for future knowledge. The company prices are very reasonable which includes the call itself. Ten thumbs up 👍👍👍👍👍👍👍👍👍👍 rescuing me...

dale howard

1753457126

Great young man, knowledgeable, friendly and respectful, would recommend.

Elaine Tompkins

1753454326

Had the HVAC installed August, 2024, tech had to return to install a compressor (doesn’t make sense because they are manufactured with a compressor so we’re feeling like this was a used unit…we’re doing more research on that).Techs came out several times after that and said the thermostat was ‘in the wrong place’. We asked them to move it then but nobody even knew how to do that.Tech came out and checked out the crawl space & stated the vent hoses were detached and had multiple.holes. We just had the entire crawl space redone.However, tech said it would be $7,760 to repair the vent hoses.My husband went down to the crawl space and put a few metal clamps on and filled the ONE hole he found.We’re extremely taken aback that this company was trying to rip off two elderly people for another nearly $8,000 that we don’t have.Our electric bills have been as much as $460, last one $403.I will be calling our attorney

John Farrell

1753391748

Landon was professional and did a great job providing the information necessary to select the right a/c unit for our needs. Installers Jacob and Juan were professional, courteous, knowledgeable and had our new system installed in less than a day. They were able to quickly answer all questions we had regarding our new unit. We highly recommend Jackson & Sons.

Gregory Rose

1753365385

We’ve been using Jackson and Sons for a little over a year now and couldn’t be more satisfied with their service! Every team member we’ve interacted with has been kind, professional, and incredibly informative. If you’re in need of any HVAC work, I highly recommend reaching out to them.We typically work with Landen Herring, one of their HVAC technicians, and he is absolutely top-notch. His knowledge is unmatched, and his dedication to quality and getting the job done right is truly rare. You won’t find better service anywhere else!

anthony wachob

1753315040

Team really helpful and professional. Highly recommend Jackson and Sons. Definitely came in clutch this summer

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The Future of Comfort

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EXCEPTIONAL SERVICES

FOR YOUR COMFORT

Jackson & Sons provides expert HVAC, plumbing, and indoor air quality solutions for homes and businesses. Whether you need a new installation, routine maintenance, or repairs, our experienced team delivers fast, reliable service you can depend on. With a commitment to quality workmanship and customer satisfaction, we keep your home or business comfortable and efficient in every season.

Air Conditioning Services Keep cool with our AC repair, replacement, installation, & maintenance!

Heating Services Stay cozy with heating system repairs, replacement, & tune -ups.

Plumbing Services Count on our plumbers to keep your fixtures and water heater working well.

Dryer Vent Cleaning Keep your home safe from fires with our dryer vent cleaning services.

Duct Repair & Replacement Don’t let any more conditioned air escape from your ductwork.

Commercial HVAC Services Our commercial HVAC services keep you & your customers comfortable!

Serving Eastern North Carolina - Since 1974

WHAT MAKES US A COMMUNITY NAME

Award Winning Services

Proud Of Our Thousands of 5-Star Google Reviews

Local Expertise With A Community Focus

Our Values Come From Our People

24-Hour Emergency Service

We are available 24 hours a day, 7 days a week for HVAC Emergency Service.

Eastern North Carolina's Trusted Technicians

Trained & Certified with Fully-Stocked Trucks

Award Winning Services

HIGHEST RATED HVAC COMPANY IN EASTERN NORTH CAROLINA

4.9

Ashley Kornegay

David Strum has been the best service technician we have had at Professional Data Management. We will be requesting him every time. We

Victoria LaVoilette

Betty Montigny

tammie mumford

Very friendly and helpful.

tim kennedy

Checked unit and explained everything in detail.

Robyn Porcha

Technician was friendly, knowledgeable and quick. Explained everything fully.

Olivia Fredrick

I'm thankful for the professionalism shown by everyone at Jacson and Sons. They have always taken good care of my system's need.

Robert Young

Excellent service

Ed Bradley

David was very thorough.

Elaine Quittkat

Great service, knowledgeable and helpful

crazycatlady

Very professional n explained everything that needed to be done n Would recommend to other's n he's n animal lover

Linda Smith

Prompt, courteous, professional technician David Sturm

Patricia Haddock

David Cobb

After looking at my Bill they were quick to fix the billing error thank you so much for being on top of it and I highly recommend them

Marty Barfield

Ruth maynor

Always are on timeVery pleased with the techsAnd the office employees are pleasantThank you

Ruth Maynor

I always have the best experience with the technician . The customer service from the office is great. The work they do is one of the best I've seen and are fair on prices.

tres powell

Matt was great, polite, and knowledgeable about the service. I would definitely recommend them

Nick Palmer

Fast, friendly service, always presented a series of options good better or Best. Never tried to up sale anything to us.

David Guthrie

Jackson and Sons is a great company to do business with. I have for many years. A company that is dependable and cares. HIGHLY RECOMMENDED.

WHO WE ARE - JACKSON & SONS

Your Home Comfort Specialists In Eastern NC

Our core values are straightforward: We are committed to service excellence. We believe in getting the job done right the first time and delivering exceptional value to our customers. Our priority is to ensure that every customer receives professional services from highly trained experts in their respective fields. Our values are deeply rooted in our people. If you ever need assistance or are not fully satisfied with our services, our management team is always available to address your concerns.

Our goal is to always serve the customer and to do the best work possible.

Learn More About Us

SERVING THE EASTERN NC AREA

With a coverage area East of Raleigh to New Bern, we GPS-dispatch our technicians daily throughout Eastern NC. With a central Wayne County location, we are able to serve you with ease.

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DEPENDABLE HOME SERVICE

Your Comfort Specialists

Since our humble beginnings in 1974, Jackson & Sons has gone on to become one of the largest and most respected home comfort system specialists in North Carolina. However, our goal has always remained the same: to give our customers one less thing to worry about to be comfortable in their own homes. When you call us, a live person will always answer the phone as opposed to an automated message. We also offer same-day repair services in most cases, a guaranteed warranty on service and installations, and typically will install your new unit the day after purchase.

When You Need Us - We'll Be There.

Our Services

We Service All Brands

Our team is highly trained and well-equipped to work on any type of HVAC system no matter how old.

Same-Day Service With A Smile

In most cases, we'll provide you with same-day service and get your home comfortable again quickly.

Solid Work - Guaranteed

We provide industry-leading warranties and comprehensive workmanship guarantees.